Hôtels - El Paso

Not to the standards I expected for an Embassy Suites.

This last visit we had issues with getting our room serviced, the manager did compensate us with 1000 honors points but don't feel this was adequate compensation for our inconvenience. Room fridges need defrosting.

Well the entire hotel was UNDER CONSTRUCTION and it was so scary, sad, and yeah told I didn't read the darn terms and conditions. Who relies on photos right! Bummed so we checked out! Thank goodness she was nice and didn't charge us cancel fees.

Well the entire hotel was UNDER CONSTRUCTION and it was so scary, sad, and yeah told I didn't read the darn terms and conditions. Who relies on photos right! Bummed so we checked out! Thank goodness she was nice and didn't charge us cancel fees.

Très content que j'ai passé ces derniers jours avec mon fiancé dans cet hôtel

Bathroom shower was a handicap roll in shower. When you used the shower the bathroom floor flooded soaking the cloths I fooli left on the floor

I did like the location and The cafe staff are the most friendly. Matthew did make me feel very welcomed and had a super attitude with me and all the other customers seemed satisfied.

I have stayed here twice this year and the bathroom shower heads are very low quality no pressure!

spacious room, nice bed and furnishings, very helpful front desk, unbelievably convenient location to downtown attractions and fine dining.

dripping bathroom faucet, ac that could not be controlled by thermostat. was offered alternative room that was smaller, much noisier, and also had malfunctioning ac. shower temp was controlled only with difficulty and wasted much water to get warm.

no bugs in the room

-Airport shuttle service they provide made me wait for an hour -No internet in the rooms, when ask for help they dont solve it they say 'Everybody has the same issue' -No breakfast even if you pay for 150 per night -No check in before 3pm, but need to checkout before 12am -My room was so cold I asked them to fix it, they told me that they dont have a heater they can only do turning of the ac? Funny right?

La piscine et la chambre

La piscine était bondée et les enfants

Short walk from the airport and you are there- shuttle available but did not need

Sink in bathroom did not drain and was filthy, electrical outlets bedside did not work, dinner was average. Staff were kind and tried to be helpful but busy

Front desk area nice. Pool area would be great for family with large slide. Bar/restaurant had good atmosphere & happy hour snacks. Nice staff.

Room and other areas of hotel showing its age. AC unit in my room worked, but was loud enough to wake the dead.

Tout

J'ai apprécié tout et adoré le service

Le petit déjeuner pourrait être un peu plus tard pour ceux qui aiment faire la grasse matinée

The location and the water pressure were great but that's about it.

Wifi was weak; rooms were subpar; amenities were non-existent; housekeeping was below average.

The room wasn't as terrible as I had expected. More modern than I anticipated and quiet. Breakfast was nice. Worth the price for one night getaway.

There was a stain on the sheets that looked like a small blood stain ( ew, period blood?) but could be something else I hope? Ended up sleeping on towels. kinda creepy. People hanging outside their rooms. Back of hotel (where my room was at) seemed shady. Oh and microwave and fridge were off and not plugged in. Sucked having to wait for them to cool to put dinner leftovers in.

We so enjoyed the shuttle service. We used it three different times and the driver was wonderful. He even gave us restaurant information and checked that one had gluten free items on it. I would stay again.

Close to Ft Bliss. Free breakfast was a plus, minus the powdered eggs.

Check in involved having to wait for someone, who may or may not be a customer, to finish socializing with the front desk help. Going to the 2nd story room involved taking a sketchy elevator which definitely needs upgrading in all areas: cosmetics, structural integrity, mechanics, etc. Entering the room involved having to turn my normal sized suitcase sideways, just to reach the bed. Photo is attached. This is not a 90$ per night hotel. The decor is random, and drab/gaudy at the same time.

The friendlyness of the staff and the delicious breakfast. The swimming pool was lots of fun too.

Comfortable, elegant, safe, beautiful facility

Heat in hot tub wasn't working.

Le personnel était très gentil

Aurait besoin d'un petit coup de neuf

Great customer service, clean room, simple check-in and out, good and drink service was amazing

A lot of noise from the highway.

Located next to the airport is good, place is clean and overall good.

I could hear the person in the next room snoring!

Location

The smell and careless staff

The location

Did not provide disposable plates, utensils.

Very nice rooms. Nice pool area.

Staff is friendly.

The sofa in the room is outdated and was extremely soiled. It appeared as though someone had been slaughtered on the cushions. I mentioned it to the staff but they made no effort to remove it. Internet speed was very slow and frustrating.

Doesn't include breakfast

Extremely convenient to airport; we stayed in very nicely decorated new room on 6th floor which was very comfortable. Staff, including shuttle service, was very helpful and nice.

Hotel is under renovation so no real options for dining though restaurants are nearby; some floors I gather were very noisy. Rather high sound transmission between rooms.

We stayed only one night, and we checked in really late, around 2 am. The staff was very professional and helpful. Also, the room was nice and clean. We stayed in one of the handicap accessible rooms.

None that I can remember.

cleanliness, comfort. restful sleep

My grandson and I were traveling through and we knew we would arrive late. I called ahead to let them know and they assured me I would still have our room as well as offered us an extended check out time since we would arrive late from driving. the agent at the check in desk was just as pleasant as the one on the phone. Couldn't ask for a friendlier staff!

Beds were comfortable!

Bad breakfast, we stuck with apple juice only! Rooms had Bugs!!!!!

The pool area was nice.

After paying the absurd $54 pet fee, my family was designated to a pet room that was reflective of a low end hotel. Drippy faucet, badly stained floors, and peeling paint. Not at all impressed and would not recommend.

Too noisy. Where was security or staff to quiet people who were too loud outside? There was a teenage kid on his skateboard all night long and of course the noise must the wheels on the cement must have kept many customers up.

We only stayed one night but wow was it nice! I can understand the concerns about the freeway noise but we stayed on a cold night so the sounds were covered by the heater. The staff was very warm and genuinely made me feel like I was more than just $$ to them upon check in. The bed was one of the best I've slept on in awhile and honestly the room was bigger and nicer than I imagined. Very well kept and clean and felt more like being in a small apartment than a hotel room. Wish we could've stayed more than one night but alas travel plans said otherwise!

Breakfast was pretty slim pickings

Easy to access good diners, and very good location to stop by for a night while on roadtrips.

Toilet was still dirty.

Le bruit de la circulation.

The location was the only good thing about this hotel.

The staff was rude and unattentive. Very very few spoke any English or even understood it. Shower head was broken and was not fixed when asked. Was only given 3 pillows for a king size bed and 2 people. Bar was only open 5-10 m-f. Hotel listed restaurant and the restaurant has been closed since February. The morning checking out, the hotel was doing some sort of construction above my room AT 7AM!!! When called and complained about the noise, the front desk said they would check on it and have it stopped. I called 3 times within 2 hours and the noise and pounding only got worse with each call. The front desk never called me back or told me that it was construction. I had to go and see for myself what the deal was. The pool was ungodly cold and the hot tub was boiling hot. The pool table was missing a q ball. This place was only meant for people to sleep in and that's it. Worst hotel I've been to.

Was offered an upgrade for Valentines day, roses, champagne, chocolate and breakfast for another $39 for the night. Well come Valentines day, no chocolate or flowers or champagne. Go to front desk, oh myst have been a misunderstanding, no flowers, here's your chocolate, a $2.99 heart box with maybe 5 chocolates, go find your champagne downstairs at the club, go to club, what champagne? No champagne glasses, we'll find some and take to your room, never showed up. And oh yeah to top it off, room air filter was so dirty, airconditioner wouldn't cycle correct. When we got ice, next morning stuff floating around in the water, oil and just yuck, made me throwup thinking we used it in our drinks the night before.

The Gardner Hotel is like stepping back, quite a ways back into the past. The lobby looks exactly like I would imagine it did in the 30s/40s, complete with the phone switchboard and old telephone stand. Perfect for someone traveling by themselves looking for a clean, comfortable room. The staff at the hotel could not have been more friendly and helpful!

The only 'downside' to the hotel is that the building it occupies is also home to 3 bars, all directly under most of the rooms. If you are staying there over the weekend, you might consider ear plugs if you wish to fall asleep before 3 am.