Points positifs : Super easy friendly
Points négatifs : The fact that my bill was 241 and I had 255 on my card but yet it still took 320 to rent the care and I only got 150 back on my deposit when I paid 200 for it
Points positifs : Nothing
Points négatifs : They could have provided the vehicle I booked.
Points positifs : The staff was great and the car was phenomenal
Points négatifs : Making sure travel logistics were clearer, like what happens with tolls and such
Points négatifs : Price. I rented from CVG airport. I was told my rental was for CVG, in Cincinnati. 25 milrs away. Bull
Points négatifs : The rental was canceled in June and I did not receive the money for the insurance down payment
Nobody will return my calls.
I will never use kayak and make sure everyone knows.
Points positifs : Staff friendly, pickup and drop-off went smoothly, appreciated the ride back to my house after returning the car
Points positifs : Alex who waited on me. She was excellent customer service.
Points négatifs : The car smelled of cigarettes smoke even though it was a no smoking car. We had a tire blow out on the highway and road side assistance was impossible to get a hold of. One time I was on hold for 1.5 hours before getting dropped. Thanks to a Good Samaritan we were able to get to an airport where we exchanged the car.
Points positifs : The assistant manager was very good with handling my complaint and exceeding my expectations.
Points négatifs : When I arrived at the location my reservation from the night before was not honored. I was told they were out of cars to rent. It would have been better to tell me they were SOLD OUT online when I was making the reservation. The curbside service left customers standing or sitting outside in the hot sun - 90+ degree weather - really! What about some shade and a fan. Customers do not like being treated this way.
Points négatifs : They didn’t tell me I needed major credit card and utility bill until I drove 45 minutes to get there.
Points positifs : Nothing! They closed before they said they closed and we weren't able to get our car! I can't think of a worse experience.
Points négatifs : They should have stayed open until the listed time and they should have picked their phone up at literally ANY TIME on the Sunday we were supposed to get our car.
Points négatifs : Thank you
Standard (Chrysler 200 ou similaire) est la catégorie de voiture la plus réservée chez Enterprise à Cincinnati.
Enterprise possède 16 succursales à Cincinnati. Consultez notre carte des succursales Enterprise pour trouver celle qui vous convient le mieux.
Non (selon nos données)