Points négatifs : There was no pick up after reserving a pick up
Points négatifs : Told me they wouldn't do a pick-up or drop-off unless it was for an insurance claim. Ran my card for more than the agreed-upon amount causing it to be declined. Once I got that cleared up they said they can only run the card once per day. Asked if they can break a 20 so I can get change for the bus to go down to Avis, and they said they had no cash. Thanks for nothing
Points positifs : Drop-off couldn't have been better - quick and friendly staff.
Points négatifs : Woman at pick-up was rude. Acted like every action was a burden. Car was dirty.
Points négatifs : Damage to the passenger front hubcap was significant, but not noted. It took time to stand in line at Eugene and to have the damage documented so I wasn’t liable.
Additionally a dedicated desk agent would have sped up the process
Points positifs : Everything was great, fast, and friendly. The kayak price beat there's massively.
Points négatifs : It wasn't clear that the car would not be at the airport, but at a downtown location that was a $20 uber ride away because there was not shuttle. We got conflicting information about where we could drop off the car, and whether or not there would be an extra charge.
Points positifs : Yes
Points négatifs : The cost has varied.
Points positifs : Fast, friendly, professional - as always
Points négatifs : Enterprise is my favorite car rental agency.
Points positifs : yes
Points négatifs : lower prices as per other companies. my fault for waiting. did not appreciate a phone call from the agency asking if all was good, during my trip. the staff was great though.
Points positifs : Customer service was great. Easy drop off.
Points positifs : airport counter lady was unhelpful and insinuated it was my fault the car was not at airport; offered no help in getting me to other Enterprise location other then "take a car or uber".
Points négatifs : Rented car on line as we always do flying into Eugene and was informed at the desk that the car was not located at the airport; that my options were to rent there at DOUBLE the price; or rent a cab to go downtown to get a car there; no offers to help out in anyway. Wanted RAV got a Suburban - geesh
Points positifs : The cars were great.
Points négatifs : We were unaware that the dealer closed at 2pm, so could not pick up our cars until the next day.
Points positifs : The staff at both the airport and downtown were courteous and helpful, but the set-up of site connections is misleading and expensive.
Points négatifs : "Off site" should come with more explanation. Typically, I would expect a free shuttle to exist from the airport to the off-site location; insted it cost as much as the 3 day car rental itself...ridiculous.
Compacte (Ford Focus ou similaire) est la catégorie de voiture la plus réservée chez Enterprise à Eugene.
Enterprise possède 3 succursales à Eugene. Consultez notre carte des succursales Enterprise pour trouver celle qui vous convient le mieux.