Points positifs : Staff was super friendly and helpful. Drop off and pick up was easy and quick. Thank you guys!!
Points positifs : Super easy pick-up and drop off.
Points positifs : The pick-up was somewhat easy with enterprise. The truck was very clean and drove really well/
Points négatifs : The drop-off was a terrible experience. No one was available and I was charged double. This happened on both ends of my round-trip. Be aware if you use enterprise, alamo or national, which are all one company. If you drop off and no one is there, double-check your credit card. I'm not sure if it is company policy to charge for an extra day and hope the renter doesn't notice the extra charge, but it's starting to seem that way after back-to-back occurrences.
Points négatifs : I reserved a car the day before it was needed, then was told on the mornng that i had it reserved that there were no cars. This caused great distress and scrambling for other options. I would no recommend supporting Enterprise until they fix their rental process.
Points positifs : Car was ready, got a free upgrade from the smaller car I had originally reserved.
Points négatifs : Nothing!
Points positifs : Staff was very friendly and knew their job
Points négatifs : Gas light was on when I got into the car, so I couldn’t go anywhere til I gassed up. And then I couldn’t get a receipt when I dropped the car off since it was a one way rental. They told me I had to contact the office I picked the car up from to get my Receipt. I don’t understand why it would be so complicated from a company like Enterprise.
They allowed me to reserve a car when there was no inventory.
Points négatifs : We were left without a vehicle.
Misleading! No enterprise counter at TYS!
Points positifs : I selected this rental because the price was extremely attractive, it only $11 per day.
Points négatifs : My husband arrived at TYS only to be told that there was no enterprise counter at the airport. He then had to take a cab to the enterprise location which was some 20 minutes from the airport, resulting in a $30 fee. He also was charged a $50 drop off fee by enterprise for returning the car to the airport. The extra fees ended up totaling more than the car rental itself!
Points positifs : Nothing
Points négatifs : Rec'd a telephone call two hours before we were due to pick up our car. "Due to a lack of cars being returned, we are cancelling your reservation." They were not able to give us any car at all... Had to scramble around before our next flight to make another car. And this was a long-standing reservation. Most displeased.
Good not great
Points positifs : Vehicle was comfortable. Good gas mileage.
Points négatifs : Enterprise did indeed pick me up but took much too long finally getting the vehicle. Too many people not knowing what was going on. Same thing when turning in vehicle. Much too complicated.
Great Customer Service.
Points positifs : Great Customer Service. Good Car
Points négatifs : Delays during pick-up due to rush
Long wait and dirty
Points positifs : The car model was nice and drove smoothly.
Points négatifs : The wait to pick up was 45 minutes and the car was dirty. We couldn't really ask for another one because we needed to be on our way. They offered us an upgrade for the NEXT time we rent from them but nothing to accommodate the inconvenience for us. Dont think we'll be renting from them again.
Standard (Chrysler 200 ou similaire) est la catégorie de voiture la plus réservée chez Enterprise à Knoxville.
Enterprise possède 5 succursales à Knoxville. Consultez notre carte des succursales Enterprise pour trouver celle qui vous convient le mieux.
Non (selon nos données)