Points positifs : The Hertz inside the airport was helpful and was able to get us a rental. The location that I booked was not in the airport, which was my mistake, but the location was not even open at our arrival time making it impossible to pick up the car. I put our pick up time on the reservation and it should have notified me that this location was not open at that time. I double paid for car reservations.
Points négatifs : Not letting me book a rental at a location that was closed at our arrival time.
Points positifs : Drop off was very efficient
Points négatifs : The car we ordered was not available. We were given a car with significantly worse gas mileage and a strong marijuana odor that persisted for the entire trip. We were questioned by police at one point for a significant amount of time being accused of driving and smoking because of the odor.
Points positifs : Extremely cute ours and helpful, young lady was efficient and respectful.
Points négatifs : Staff were unhappy gloomy people acted as customers where a bother to them was told the car was full of gas and to return it that way upon getting in the car it only had three quarters of a tank so had to spend more money to fill up tank than I had used will not be using this company again that's for sure
Points positifs : Staff was helpful. Process was easy.
Points négatifs : There was dog hair all over the back seat. Wish it had been vacuumed before.
Points positifs : The car was clean and in perfect condition. And the process of getting the car was easy.
Points négatifs : They like to sneak extra charges without telling you. I feel like I totally got scammed. I’m a younger lady that has never rented a car before and I feel like they totally took advantage of that. I will never rent a car from them again. They just want to get as much money out of you as possible.
Points négatifs : They called me 15 mins before I was to pick up my rental to tell me they didn’t have any cars available and maybe might have one ina day or so
Cancelled my reservation and went to hertz and got a car the same day
Points négatifs : I was assessed a $16 cleaning fee. The car was returned with some dirt on the carpet I would consider this normal wear and tear
Points négatifs : Don't keep a fixed pickup time for pre-paid rental. Paying extra or waiting an hour was not a welcome surprise.
Points positifs : Clean and comfortable car
Points négatifs : Better pricing. Include extra benefits for Gold member
Points positifs : Convenient location if you want to jump through hoops and not even get a rental car.
Points négatifs : I needed a rental because I hit a deer and my car is in the shop. I called to find out what all I needed before I booked with a DEBIT card. They didn't mention I needed a CREDIT card or return trip plane ticket in order to actually get the car. They didn't refund money after I had to cancel either.
Points positifs : Staff friendly, pick up was slow because of number of customers, Drop off was super easy.
Points négatifs : Everything was great about the car except the tires were out of balance and caused the car to vibrate. Mileage was excellant.
Standard (Chrysler 200 ou similaire) est la catégorie de voiture la plus réservée chez Hertz à Knoxville.
Hertz possède 4 succursales à Knoxville. Consultez notre carte des succursales Hertz pour trouver celle qui vous convient le mieux.