Hôtels à Knoxville

Points positifs: Le service est excellent et les chambres bien équipées.

Points positifs: modern, clean, attentive staff

Points positifs: Great location, extremely friendly staff

Points négatifs: Nothing

Points positifs: Room was clean , comfortable and quiet

Points négatifs: We ordered breakfast through room service. The fruit plate with pastry and granola was inedible. The grapefruit juice tasted like it came out of a can. The French toast was soggy but very flavorful.

Points positifs: Excellent hôtel,très confortable,personnel toujours présent et fort sympathique

Points positifs: Everything was top notch. The staff was exceptional - friendly, helpful, kind, polite.

Points positifs: breakfast: Expensive, but a nice variety and the service was excellent. View was lovely and the food was hot when it should have been and cold went it should have been. Cocktails were fabulous.

Points négatifs: The room was hot when we arrived and the air conditioner seemed to have shut itself off at night even though the cool of the room wore off and the heat returned. Unpleasant way to wake up.

Points positifs: Elegant upmarket boutique hotel, right opposite the convention center, short walk to shops and restaurants, lovely Illy espresso coffee machine with free pods in the room, fridge in room, free bottles of water, nice gym, very prompt service to the room if you ever need anything.

Points positifs: What a gem in the heart of Knoxville. Staff and service were beyond excellent!

Points positifs: Everybody was super friendly and always asked if we needed anything. Hotel and room were very nice.

Points négatifs: For the price we were paying, we just expected a little bit more. We aren’t even sure what but it did feel like something was missing.

Points positifs: Well after getting our car the whole passenger side of the vehicle had scratches on it as if it was along side of bushes and got scratches. That truly was the only bad thing that has happened. Everything else was beautiful.

Points positifs: The staff was phenomenal!

Points négatifs: All of the construction going on outside the window. But that couldn’t be helped.

Points positifs: Location. It is close to everything you need in a quick stay downtown. Right in the middle of the action and a short car ride to anywhere further out you need to go. This brand is fairly consistent with their amenities.

Points négatifs: Check in was a problem as they double billed me & then had a problem explaining & fixing it both when checking in and when checking out. Terms should be clear and easy to explain. We skipped breakfast because of previous bad free breakfasts at this brand.

Points positifs: Staff was awesome...hotel was modern and clean..location was absolutely perfect...parking was free!!! At nearby public lot... definitely recommend..

Points négatifs: Timed Waffle machine undercooked my waffle! Lol...but was funny..not a problem..

Points positifs: This hotel has the best and friendly staff. Very impressed

Points négatifs: None

Points positifs: A great boutique hotel, recently turned Hyatt, is close to everything. You can walk to the Tennessee Theatre, The Bijou, farmers market, Market street, endless local restaurants, and everything you might want to visit in Knoxville. University of Tennessee campus is just one mile away. Even the Knoxville Botanical Gardens are just a short 3 mile drive away.

Points positifs: The hotel was very nice, modern and clean. Good breakfast for a very reasonable price. Great downtown location. I'll definitely be back.

Points négatifs: Crazy high tax on cocktails at their lounge. Bartender was unable to explain what it was. Something about a single drink tax, odd and I come from the land of taxes.

Points positifs: The location was wonderful...just across the street from the Tennessee Theater and around the corner from Market Square.

Points négatifs: The city parking garage is the only parking. It was about a block or so away.

Points positifs: Bathroom wasn’t cleaned daily. They never cleaned toilet or bathroom floor during our multi day stay. Very odd... noticeable when they clearly never mopped bathroom floor.

Points négatifs: Front lobby staff was very friendly and helpful. They have a small bar - female bartender was slow and when we asked for a second drink, she acknowledged but proceeded to wait on other patrons. We never got our drink, got tired of waiting on her talking and not doing her job, and requested the check and left.

Points positifs: It was right down the street from all of the restaurants and activities! Great location. Very pretty town.

Points positifs: The whole experience was exceptional from check-in to check-out. Found out it was our anniversary and surprised us with a cake.

Points positifs: Atmosphere and breakfast

Points négatifs: Husband said it wasn't cool enough, but he's a polar bear....

Points négatifs: Bed was not very comfortable. A little hot in the room.

Points positifs: Everything

Points positifs: La chambre était propre et confortable

Points positifs: Le personnel était courtois et serviables. L'hôtel était bien entretenu et et avait l'air d'avoir été récemment rénové. Notre chambre était très propre et les lits étaient très confortables. Nous avons passé une très bonne nuit de sommeil. Le petit déjeuner le matin était très bon et bien plus que ce à quoi je m'attendais. Dans l'ensemble un très bon séjour, et avec un bon rapport qualité/prix. Nous y retournerons sans aucun doute.

Points positifs: The beds were super comfortable, the rooms were spotless. The staff were very friendly!

Points positifs: Very clean and great location! Staff was just wonderful and efficient!

Points positifs: Extremely good customer service, and hotel was very clean

Points négatifs: Clean rooms, hospitality, and location

Points positifs: Location

Points positifs: Fastest check-in process EVER, and I've traveled a lot. So very helpful when you have kids waiting in the car.

Points positifs: Large rooms, comfy beds, large tv

Points positifs: Spacious room

Points négatifs: There were no problems. Great price, great location, extremely clean hotel.

Points positifs: Bien placé géographiquement.

Points négatifs: Canapé lit pas comfortable du tout.

Points positifs: I would stay there again. Me and my family loved everything about it.

Points négatifs: The bed was very hard and they used powdered eggs. No caffeine tea either on their breakfast buffet.

Points positifs: Great friendly staff, wonderful clean room, and a good breakfast. The homemade cookies were fantastic!

Points négatifs: Not a thing

Points positifs: Very clean and easy to access. Staff was super friendly and helpful, will stay again when in the area.

Points positifs: It’s a clean facility not near the noise of a highway.

Points négatifs: We were gone all day the day after we checked in and returned to our room with no maid service. Called the front desk and they said the maid staff had left. They offer free bottled water but we weren’t offered any at check in and none was in our room. We bought bottled waters. Later asked and had to go to the front desk to get them.

Points positifs: The bed was comfortable and the room size was perfect for a family of 3. Loved the bathroom mirror. The breakfast menu was excellent and had so much to choose from. Loved the hotel and when traveling again will stay at a Hampton Inn and Suites.

Points négatifs: N/A

Points positifs: Great for the $. Clean, excellent breakfast , close enough yet far enough from downtown Knoxville

Points positifs: Great place to stay with your family. Friendly staff and quiet. Nice place

Points négatifs: Was charged 25 dollars for incidentals twice once by travel company once by the hotel. Should fall off my credit card, but still waiting.

Points positifs: Clean, quiet, professional, and very convenient, very good restaurant near by. I love the comfortable beds. It is like,sleeping on a cloud!

Points négatifs: There was not a thing we did not like.

Points négatifs: Nothing

Points positifs: Staff gave extra pillows

Points négatifs: Seen one prostitute

Points positifs: Great room (recent upgrades) and very nice breakfast

Points positifs: The location was perfect! The breakfast was excellent, with many options for all tastes, both hot and cold foods! The room was clean, comfortable, and plenty of good lighting in the bathroom. The hotel staff at the front desk was friendly and welcoming as well as helpful and accommodating! I would recommend this hotel to anyone looking for a place to stay in Knoxville.

Points positifs: Easy access to the Interstate. Clean room & great breakfast

Points positifs: The location. This hotel is close to everything: shopping, movies, restaurants, etc

Points négatifs: That staff did not seem too inviting. Very dry interactions. Most times when I would say hello, I barely got anyone to crack a smile.

Points négatifs: housekeeping missed cleaning our room 1 day and management did nothing to correct it.

Points positifs: Clean and roomy

Points négatifs: Noisy from Interstate traffic. Was like sleeping in the emergency lane all night. Ruined a great room experience

Points positifs: The employees were so very nice and helpful

Points négatifs: Everything was wonderful

Points positifs: The room was spacious enough for my family. I also liked the sectional sofa & the kitchenette.

Points négatifs: The TV was situated to the side of the room, making it hard to watch.

Points négatifs: No

Points positifs: The breakfast was plentiful and tasty. The room and amenities extra nice. We were moving to the area, so this was a nice interim place to stay. Booked through booking.com and got a very good discount price.

Points négatifs: Nothing

Points positifs: The rooms are great! Awesome breakfast!

Points positifs: okay

Points négatifs: not very clean, no blankets for extra foldout bed, couldn't be found anywhere in the hotel so that means you didn't have adequate linens. Place seemed dark and dingy.

Points positifs: The comfort and location.

Points positifs: Location and amenities

Points négatifs: We didn’t get our room cleaned after asking a couple of times. After being gone all day and coming back late at night the room was still not cleaned and no towels left for showers.

Points positifs: Very nice, secure, very good breakfast, we enjoyed the stay and plan on using them every time we come up here

Points négatifs: Everything was good

Points positifs: I have stayed at Hampton Inn's before and was not disappointed with this one either. Comfortable stay, albeit one night. Had I stayed longer I think I would have enjoyed it. Keep up the good work.

Points négatifs: There was nothing that I could find that I would classify as disappointing or that I disliked.

Points positifs: This hotel was exceptionally clean in every area. Everything was comfortable, except the bed. It has a wonderful fitness room, which was very clean and well equipped. The breakfast is standard for this type of hotel and was good with lots of options. The staff was very pleasant and professional.

Points négatifs: Hampton Inns are known for their comfortable beds. That is one of the main reasons I choose this brand of hotel. After a long day of driving, I was looking forward to a good night’s rest. Unfortunately for me, this is the only Hampton Inn I have ever stayed at that did not have one of their signature beds. The bed in my room was so hard and uncomfortable that I was only able to sleep for a few hours. This may not bother other guests, but it definitely effected my stay at an otherwise exceptional hotel and prevented me from giving the hotel a score of “10”.

Points positifs: As always, the breakfast is the bomb.. love the breakfast and how clean everything was... really good place to stay..

Points négatifs: We didn't like the beds that well.. we stay at Hampton Inns everywhere and the best thing about them are the beds. Your body just float in their softness. The bed in this place was hard as a rock.. lol.. yes they were the stiffest i ever experienced at a Hampton's Inn .

Points positifs: Everything was great

Points négatifs: I wish there had been gravy with breakfast

Points positifs: Great location, exceptionally clean. Bed was a bit hard for my husband’s liking, but I found it comfortable. We loved the design of the room. Plenty of space to move around. Furnishings don’t look quite as “hotel-like” as most, which was nice. We would definitely stay here again and would recommend this property to others. The staff was friendly and helpful as well.

Points négatifs: Would prefer a full size coffee maker in the room.

Points négatifs: Not enough wastebaskets no shampoo. No privacy from bathroom or sitting room.

Points positifs: That it was clean

Points négatifs: Breakfast

Points positifs: The breakfast was great. The room was very comfortable and the bed was super nice. The staff was exceptionally friendly and helpful. If we come back to Knoxville it is where we will stay.

Points positifs: The staff was very pleasant and courteous.

Points négatifs: The room was tiny for Holiday Inn. This is not an Express Holiday Inn so I expected a little more. Doors to the room have a huge gap at the bottom and the noise level in the hallway was very annoying way into the evening and early morning.

Points positifs: Bed and the friendly bar. Friendly staff. Good breakfast. Small dogs allowed.

Points positifs: The step in showers were very roomy great for couples

Points négatifs: The breakfast wasn't complementary and 15 per person... Wi-Fi didn't work and the executive suite was not too executive.

Points positifs: Loved this hotel. It was everything you expect a Holiday Inn to be. I loved that they had an in hotel restaurant and bar. It was also very easy to get around with a central elevator very close to the front doors. I was on the 4th floor with a lot of luggage and had no problem bringing it all in with two trips.

Points négatifs: It is a few minutes away from downtown, but you cannot see the downtown area. I'm from the city so I like traffic noise and it helps me sleep, but it being right next to the highway might bother some people.

Points positifs: The staff. Namely Alicia! She is a wonderful person

Points positifs: Breakfast was the excellent and the room was clean.

Points négatifs: 5th floor had low water pressure for showers and the toilet was a little wobbly

Points positifs: Extremely clean room, very friendly and helpful staff. Breakfast buffet is good as well.

Points négatifs: A bit hard to figure out where the breakfast buffet is.

Points positifs: Very comfortable beds, friendly staff and great location

Points positifs: Outdoor pool was refreshing. Staff very helpful. Hotel extremely clean. Enjoyed our stay.

Points négatifs: No complaints

Points positifs: I loved the style and newness of the room.

Points négatifs: I was not a fan of the vanity/sink being separate from the bathroom.

Points positifs: Convient

Points négatifs: Surrounding area and people in parking lot were sketchy at best. Breakfast food was just average, service was excellent.

Points positifs: Everything! Beds are super comfy. Great location. Very nice. Friendly staff.

Points négatifs: N/A

Points positifs: Location and staff were very friendly and helpful.

Points négatifs: Court yard was dirty and ants on furniture

Points positifs: Great location rooms large food great

Points positifs: The hotel was very nice. It met my expectations and more. My husband and I were celebrating our anniversary. We enjoyed the complimentary drinks and appetizers and the breakfast was delicious.

Points négatifs: If I had to have one complaint it would be that the air conditioner in the room was very loud.

Points positifs: Staff were great

Points négatifs: Room was dirty. Popcorn kernels on the floor. Moved the automan and there was food debris under it. Hairs all over the shower and sink.

Points positifs: happy hour

Points positifs: Great customer service. Free appetizers was good.

Points négatifs: Could of booked directly though Hilton Honors for cheaper rates and gotten points

Points positifs: Breakfast bar

Points négatifs: Overpriced

Points positifs: Patio was beautiful and the breakfast options were good.

Points négatifs: The rate was higher than what I booked.

Points positifs: Location, Good Breakfast, Comfortable Room!

Points négatifs: ???

Points positifs: Great first impression just walking in, which continued through the whole experience. Loved the outdoor area also. Breakfast was excellent!

Points négatifs: Can’t think of anything.

Points positifs: The room was exceedingly clean, the staff was gracious, the location was perfect (restaurant, movie theater), the breakfast - especially the cook to order omelet was superb.

Points négatifs: Nothing

Points positifs: Good Location. Breakfast and happy hour very good.

Points négatifs: Room not the best. Needed some repairs, Bathroom door broken. Broken bathroom mirror. Could have been cleaner.

Points positifs: The man at the desk was amazing. He came up to our room when the main shower head was not working. Since the place was fully booked he could not move us to another room. However he did not charge us for the room. We were still able to shower with the hand held shower.

Points négatifs: Only that the shower wasn’t working

Points positifs: Everything excellent

Points négatifs: N/A

Points positifs: Breakfast variety was good, food quality was excellent. Front desk staff were amazingly helpful. The hotel was clean, and it was a really convenient place to say for my commute.

Points positifs: The breakfast was just ok selection was not the best and line for waffles was long because they only had one.

Points négatifs: The price I was told was for a room with 5 adults turned out to be more because they charged me for a rollaway. That should of been in the price already when you put 5 people in a room for 4 The rollaway was so bad I didn’t sleep all night. I felt every spring in the mattress. I stayed in the Chattanooga Hampton on our way down and it was amazing. The rollaway mattress was included with the room price & was like the bed mattress. We stayed at Knoxville Hampton on the way home and very disappointed. I will probably not try another Hampton and go back to Holiday Inns where you get no surprise’s and gravy with biscuits.

Points positifs: Breakfast was very good, everyone was amazingly nice!

Points négatifs: Room above us was exceedingly loud both nights after 1am, can’t blame the hotel for that.

Points positifs: Friendly staff, very clean room, good breakfast.

Points négatifs: Not a good location for a walk but convenient off 75.

Points positifs: Bed was very comfortable but upper cover was very bulky and could not be separated if you wanted to be covered by less weight. All else was very nice.

Points négatifs: Could not get the TV to turn on. But didn’t report since I really didn’t want to watch anything in particular

Points positifs: Great Location.

Points positifs: Nothing

Points négatifs: Rude staff

Points positifs: Robyn was super. We called for Directions and she stayed on the line with us giving us those directions until we got there and when we walked in the lobby she came up to greet us. She also told us about sub sandwiches delivered and she signed me up for Hilton Honors. She deserves a raise she is a super employee

Points négatifs: Alll was wellgreat

Points positifs: Great location, near restaurants and grocery.

Points négatifs: Bad pillows, hard lumpy bed and scratchy sheets. TV could not be turned up enough to hear over loud AC, so I had to choose TV or AC.

Points positifs: Nice place for an overbite stay on travels. Would certainly stay there again.

Points négatifs: No complaints.

Points positifs: The room was great, it had everything you would need and want, refrigerator, small stove top utensils, dish washing sink etc.

Points négatifs: The mattress wasn’t comfortable, the hvac unit was too loud & the water didn’t want to go out of the tub!

Points positifs: We enjoyed the breakfast each morning we were there. The choices of hot or cold items was everything we could choose for a great start for our day.

Points positifs: Proximity to interstate, modern accommodations, ease of check in/out. The staff was extremely friendly and very helpful. Great breakfast!

Points négatifs: Back parking lot dimly lit.

Points positifs: Location

Points négatifs: Construction in entry and front of hotel area.

Points positifs: The room was as described in the online description and well exceeded our expectations.

Points négatifs: It was a little noisy as it is located beside the interstate while we were trying to sleep.

Points positifs: Breakfast was good.

Points négatifs: Everything was great. It is a little to find.

Points négatifs: La cuisine du restaurant était trop petit

Points positifs: Confortable!

Points positifs: Les lits étaient moelleux et les oreillers étaient très agréables

Points positifs: Bed was very comfortable, WiFi was fast.

Points négatifs: No complaints.

Points positifs: The breakfast was great. The location is perfect for downtown.

Points négatifs: Bathroom was a little small but not bad

Points positifs: Parking is secure and easy to get to. All main attractions for Knoxville are steps away literally. They treated my dog as if he was royalty and loved asking if I needed anything every time I walked into the door.

Points négatifs: The bed was uncomfortable.

Points positifs: Proximity to Market Square and staff. Very friendly. Room was clean. Bed and pillows were comfortable. I appreciated the wall mounted makeup mirror! Great breakfast buffet. We also appreciated the complementary white noise machine. Otherwise the city traffic and sounds would have been distracting.

Points négatifs: Bathroom way too small. Needed more towel racks and there appeared to be plenty of wall space for those. Would have been nice to have somewhere to hang a hand towel rather than draping over the makeup mirror.

Points positifs: Great location between Market Square and Old City

Points positifs: The lobby was beautiful. Close location the Market Square. However, the rooms have not been updated, carpet had torn/faded spots, and paint was chipped. Not worth the $ spent.

Points négatifs: Old rooms, faded carpet, chipped paint

Points positifs: Close to market square and downtown activities

Points négatifs: Loud guests in the hallway at 3am and the barking dog in the room down the hallway.

Points positifs: The room and bed were extremely comfortable. Small gym and pool were nice features. Great to have cable on the treadmill.

Points négatifs: One white server at restaurant had bad attitude, as if she didn't want to serve black people. Sorry didn't get her name. Esperanza there was friendly and a charm.

Points positifs: Clean

Points négatifs: No free breakfast

Points négatifs: The exit to the parking garage is awful if you drive a pick-up truck. I could barely squeeze out!

Points positifs: This was in a the best location! Right in front was a free trolley stop that takes you around the city. Also many fun restaurants and bars are with in walking distance. The area is very safe and people are freindly

Points négatifs: Nothing

Points positifs: Excellent location Great breakfast Clean rooms & halls

Points négatifs: Main floor tile floor is sticky starting from the kitchen to the elevators Loud country music heard on weekends from pub next door . I was too tired to move room but I’m certain the friendly staff would have done it.

Points positifs: Beds, breakfast, great bread selection

Points positifs: We liked the location. It was about a 30 minute drive to Pigeon Forge without all the traffic and the price was lower than Pigeon Forge. (We did travel over Memorial Day Weekend) We don’t get moving early enough to try out any breakfast area in the hotel, but they do seem to have great options. The bed was comfortable and the room was nice. Seemed like a clean and up kept hotel. We would stay here again

Points positifs: Staff was very friendly

Points négatifs: The room, beds were not super comfortable. Every time I turned over it was loud due to linens and pillows. TV cut off every 15-20 minutes.

Points positifs: Clean and the staff was wonderful!

Points négatifs: We were not told there was construction going on. Try to get on the floor above the construction not below!

Points positifs: A beautiful and modern hotel with spacious lobby and collocates breakfast area and bar. Excellent full or continental breakfast. Comfortable bed and tastefully appointed room with all expected amenities. Near Tesla Supercharger; has Blink Charger in lot.

Points négatifs: No complaints.

Points positifs: Chambre spacieuse et calme, ecran de tele geant Personnel tres sympathique et arrangeant Hotel a proximité de nombreux restaurants Jacuzzi exterieur tres agreable

Points positifs: Everything! Especially the staff were amazingly helpful, friendly and courteous..

Points négatifs: We paid extra for breakfast when we booked with you, but the first day at the hotel restaurant we were "literally" stopped by the hostess and were asked for proof! that was embarrassing! For my husband and I who travel around the world for business and leisure both, this was the very first time that happened...It was BAD!

Points positifs: Loved this place. Will stay with them again if back in Knoxville TN

Points positifs: Beds too firm

Points négatifs: Better restaurant in hotel

Points positifs: Everything was very nice.

Points négatifs: I had to park some distance from the hotel entrance due to the parking lot being full. But other than that... it was good.

Points positifs: Very clean and well maintained

Points négatifs: Bathroom too small

Points positifs: Très bien situé, avec un accès facile à l'autoroute et plusieurs bons restaurants tout près. La chambre était propre. Le personnel était très sympathique. Connexion wifi et petit-déjeuner gratuits. Le lit était très confortable.

Points négatifs: Mon seul reproche est que la douche était très lente à s'évacuer.

Points positifs: Generous room size. Comfortable bed. Several Restaurant choices within walking distance.

Points positifs: We enjoyed the pool, and breakfast was good.

Points négatifs: The tub was old and dingy looking, shower handle broke and while i was able to turn the water on and off, I was not able to turn it so we had to take cold showers. The soaps, shampoo etc, were thrown on the sink in the corner.

Points positifs: It was very nice!!! The staff was excellent, especially Ms. Raquel!!!

Points négatifs: Air conditioner doesn't work

Points positifs: Everything was clean. Breakfast was great.

Points négatifs: Beds were a little on the smaller side

Points positifs: Friendly staff. The area looked new and had many choices for dinner.

Points négatifs: There wasn’t a snack machine. There was a soda machine but it didn’t take credit cards. However the price of $1.50 was good.

Points positifs: Breakfast was great and the location is perfect!

Points positifs: Clean and easy to get to

Points positifs: Great location, staff was professional and friendly. Rooms were what you thought they would be, comfortable and clean.

Points négatifs: The pool was not open but, I am aware that is seasonal.

Points positifs: While a hotel is often chosen based on location, price - the finer details define the experience. In all my travels, I will say that the staff at THIS Baymont were exceptional and MADE the experience - excellent. The cleaning staff checked with my boys about how they were doing in their football tournament and asked when we passed if there was anything we needed - let them know. I was thoroughly pleased with the hotel, the friendliness and helpfulness of the staff. A near perfect stay...!

Points négatifs: Nothing to apply on a negative note. Facilities were extraordinarily clean. Staff was exceptionally nice... NO complaints. Easy on/off access to I-40 & plenty of food options nearby.

Points positifs: Honestly didn’t like anything.

Points négatifs: The room was disgusting, it was like it hadn’t been cleaned. We moved to another room and it also wasn’t clean.

Points négatifs: La salle de bain et la douche sont désuètes

Points positifs: The bed was comfortable and the room was spacious.

Points négatifs: Everything was excellent.

Points positifs: Large nice rooms with sing microwave refrigerator etc.

Points négatifs: I did not like that I had to pay twice because I booked with booking.com and prepaid and they made me pay ago when I arrived saying they never received payment from booking.com. So, my $350 stay ended up being $700.

Points positifs: Large rooms

Points négatifs: Having clean bath towels and pool towel is a problem. Pool had small pieces of metal wire brush in the bottom, and breakfast bar didn’t have the item advertised. Young kids were setting off fire works and caught the hay by the hotel and car on fire I told the man at the front desk and he didn’t address it because the kids were right back out there lighting off more fireworks to the point the first dept had to come I asked to speak to the manager he never called or came to speak with me.

Points négatifs: The pool was closed our children was very disappointed..

Points positifs: Great location - lots to do nearby. Loved the blackout curtains.

Points négatifs: It felt new and old at the same time - weirdly like a dorm room decorated by an interior designer.

Points positifs: The staff was very accommodating. Hotel Employee in housekeeping was prompt and had our room sparkling. The room was out of this world. The breakfast was actually delicious.I would definitely reccomend a stay here.

Points positifs: The rooms were comfortable and the overall stay was pleasant. The staff was welcoming and helpful. Bathrooms were very nice.

Points négatifs: I wish they had a wider breakfast variety. They could also have more cups in stock. The pool was closed when we were there.

Points positifs: When I arrived and I had to walk past the pool to actually see the pool wasn't functioning and I went back to the front desk and it was like unfortunately the pool man didn't show up and I felt like that was something that should have been handled buy back in April to ensure that the pool was already for other guests as well and that was a big downfall cuz a lot of people was complaining about the pool not being ready then on Saturdays at the pool guy was coming Sunday nobody never showed up today is Memorial Day we are checking out and I don't think I would come back to this location because I was very very dissatisfied especially when you have children that wants to have activities to do so we had to go outside of the hotel to do activities with the children

Points négatifs: If y'all would post things about all the rooms being clean cuz you have to estate at nowhere in there when I booked it the breakfast was very horrible it wasn't guest friendly

Points positifs: Very new and clean hotel

Points positifs: Property was a good value for what you get. Stayed before and will stay again.

Points négatifs: Only complaint was the $75 pet fee.

Points positifs: Room was great!

Points négatifs: The bed was uncomfortable

Points positifs: Breakfast was bare minimum. Always having a bowl of fresh apples however was a plus

Points négatifs: I expected fresh items and not packaged.

Points positifs: L'accès est facile depuis la I 40. Restaurants à proximité. Les chambres étaient spacieuses et confortables.

Points positifs: Rooms were very homey in a good way clean and comfortable. Breakfast was the best I’ve had at a hotel.

Points négatifs: Nothing

Points positifs: Great place to stay convenient to Knoxville attractions.

Points positifs: The facility was very clean

Points positifs: The pillows were AMAZING!

Points négatifs: Nothing

Points positifs: The staff were extremely friendly & kind.

Points négatifs: I've stayed in other Homewood Suites locales and this one was not as nice, but was doable.

Points positifs: The location was perfect, breakfast was great and I loved the staff!! Everyone was very friendly and accomodating. Staff even came around with cold water as we were enjoying the pool.

Points négatifs: The shower was leaky but once we closed the bathroom we couldn't hear it anymore so it wasn't an issue. We would definitely stay at this hotel again.

Points positifs: Not much.

Points négatifs: This was our second time staying here and it will be our last. The highway runs right behind the building and you have to listen to trucks breaking all night. The beds are old and you roll to the center. The breakfast was terrible, not stocked well. There were no luggage carts upon check in and the desk clerk just shrugged when we mentioned it. The bath tub drain had mildew/dirt around it, there was food in our refrigerator when we got there, and it smelled horrible.

Points positifs: The staff was wonderful, so helpful. Room clean, good breakfast

Points négatifs: Charged me $75 a night for my dog

Points positifs: The staff was very friendly. Our six year old granddaughter was traveling with us and wanted to go swimming. The outdoor pool hadn't been open yet and there was no indoor pool. The staff made a call to the hotel next door and made arrangements for us to take her over. She was very excited! Our room was clean and the bed slept good. The breakfast was great!

Points positifs: Staff was fantastic and went above and beyond to fix total miscommunication between booking.com and their reservation center.

Points positifs: Great breakfast provided daily. Great location

Points négatifs: Road noise, room furnishings

Points positifs: Close to Eway

Points négatifs: Nothing

Points positifs: Everything! Very good location, staff was very nice and helpful! The room was very clean and comfortable, the bed was great, we slept very well! Breakfast was very good!

Points négatifs: Nothing

Points positifs: The bed was very comfy. Liked the pillows to.

Points négatifs: Can not think of anything

Points positifs: The staff accommodated our request for an extra chair and answered questions we had about the facility. The breakfasts were excellent.

Points négatifs: We found nothing negative about this hotel.

Points positifs: Yeah yeah, Fluffy eggs the bed was a cloud

Points négatifs: Bathroom door didn't latch

Points positifs: Everything was great, very comfortable bed! Everything was very clean and everyone was so friendly. Great experience all around!

Points positifs: Very nice room, loved the window shades. Breakfast was good.

Points négatifs: Nothing.

Points positifs: The staff was excellent. The beds were very comfortable. We really enjoyed the location.

Points négatifs: The only thing we didn’t like about the property was the pancake maker for breakfast. My boys wanted pancakes and the machine didn’t work properly. Tried to get someone to fix it, but never saw anyone. Other than that, everything was fine.

Points positifs: Everything was great high 10 in every will stay again

Points positifs: The area

Points négatifs: The breakfast

Points positifs: Speed of check in and checkout. Breakfast

Points positifs: Room was clean and comfortable for the most part

Points négatifs: It was hot outside and room was 76 degrees when we entered. We set it for 72 and ac was running. We came back later that night and it was back to 74. We set it at 71 and went to bed. AC ran for a while but by the time we got up it was back to 74

Points positifs: Clean, super comfortable beds, great breakfast

Points positifs: Very clean lobby and rooms.

Points positifs: It was bright, clean, and in a great location. Breakfast was good with several options.

Points positifs: Bed comfortable, comfortable reading chair, sufficient charges for devices.

Points positifs: Room was decent size for our family of 5. Clean.

Points négatifs: Seemed to be quite a bit of construction, but relatively clean.

Points positifs: Breakfast and cleanliness

Points positifs: Local. It's central to Turkey Creek and close to Downtown without all the hubbub. The indoor pool was very clean and nice.

Points négatifs: Folks at the front desk were less than friendly or helpful. I was hoping that it was because it was understaffed but no. They just didn't like being bothered.

Points positifs: Beds were very comfortable, room clean, nice decor, microwave, fridge, keurig coffee maker, breakfast was done nicely, even had to go bags Incase you are in a hurry.

Points négatifs: There was a strong citrus smell in the lobby.. other than that everything was perfect!

Points positifs: Parking was good and, breakfast was amazing. Management did try to help “fix” the issue and, the last night of our stay the spa tub was working, unlike the previous 3 nights.

Points négatifs: The spa tub we paid extra for, worked 1 out of 4 nights. Found a spider in the first room. Management refunded us $20 of our total (just over $700) which was supposed to compensate for 3 days of a non-working spa tub. We did switch rooms and had the same issue (non-working spa tub) and informed the hotel of the issue. I like HIE but I don’t see a benefit to paying extra for a room accommodation that didn’t work. It didn’t help it was out 10yr anniversary and all this happens. Vacation as a whole was kinda bummed.

Points positifs: Very clean. Bed super comfy. Breakfast was really good. Breakfast area very clean.

Points négatifs: Nothing

Points positifs: Very clean wonderful staff and Manager / slept great clean rooms! Clean smell - very nice

Points négatifs: Loved everything!

Points positifs: Rikki was great! Even when I was confused about the daily parking that I didn't realize had a fee, she calmly explained. The fancy new blinds were nice and easy. The nightly rate was a bit high but many things walkable.

Points positifs: The staff was exceptionally polite and friendly!!!

Points positifs: The customer service

Points négatifs: The breakfast

Points positifs: Great location, friendly staff, very clean.

Points positifs: The staff was extremely welcoming, the entire hotel was extremely clean and the breakfast was filling and delicious. It is a 10 minute walk at most to many of the best downtown Knoxville sights and attractions. We walked most everywhere we went right from the hotel. That was an amazing bonus.

Points négatifs: The only complaint I have about our stay was the indoor pool. As soon as you opened the door to the pool you were literally hit in the face with the smell of chlorine so strong that it made me feel sick. One of the major reasons we booked there vs somewhere else was the indoor pool, and we only got to use it for a few minutes once due to the overwhelming smell of chemicals.

Points positifs: The location was great. The staff were friendly helpful and great to talk to.

Points négatifs: Nothing

Points positifs: I was pleased with the friendliness of staff and cleanliness of room.

Points positifs: Quiet, clean, nice breakfast.

Points positifs: Staff is always happy, and more than helpful. Breakfast is good, rooms are clean. Parking is pretty tight in the ramps,so if you have a larger vehicle beware. would stay here again.

Points négatifs: They were doing some renovations somewhere in the building, and you could hear them making noise thru the air vents in our room?

Points positifs: Clean breakfast good coffee wonderful!

Points négatifs: Harder to find

Points positifs: Good breakfast. Not crowded

Points positifs: Breakfast excellent. Staff super nice, helpful. Dining area staff very nice helpful

Points négatifs: Room 218... Dumpsters right outside window spoiled view.

Points positifs: The staff were very friendly, helpful, and kind people. Something you don’t quite often see enough in the hotel industry. The room was small and quaint. It was big enough for me and my 10 year old son. They do allow pets but it wasn’t noticeable that there were any pets at all. Clean room and comfortable bed. To my surprise the kitchen was well stocked with everything I needed to cook a decent meal; full size refrigerator, microwave, dishwasher, stove/oven combo, utensils and dinnerware. The appliances weren’t residential size but more like tiny house size not dorm room compact. I enjoyed it and would definitely return.

Points négatifs: The sofa bed needed a new mattress. Unfortunately it was stained.

Points positifs: the rooms were nice and cozy

Points positifs: my original room smelled odd; the staff immediately switched me to a different room.

Points négatifs: the parking lot is tight :-(

Points positifs: Clean room, friendly staff.

Points négatifs: The breakfast left a little to be desired. The oatmeal was not fully cooked. The bananas were brown specly or green. Just a little more sugar than i desored but it had a good selection of carb offerings.

Points positifs: I prefer fresh cooked eggs not hard boiled

Points négatifs: More fruit

Points positifs: The staff was amazing. From Front desk. Thanks to Jennifer, Michelle, Dee Dee , Gerald and all the others Friendly. You can tell they work as a team to make sure guests are happy

Points positifs: The bed was very comfortable and gave us a good nights sleep.

Points négatifs: The receptionist was efficient but not welcoming or friendly.

Points positifs: Nothing

Points positifs: Loved the set up & convenience of “living” comfortably while there. Spacious room, comfy bed, nice kitchenette, and nice bathroom. This is a second stay at this property and will stay again when visiting family!

Points négatifs: A little more parking would be good

Points positifs: I liked where it was located for sure and the view was great after I asked to be moved. I was first in a corner and was dingy.

Points négatifs: The pillows were too soft and I itched all night.

Points négatifs: Everything was great

Points négatifs: The breakfast

Points positifs: Le personnel était très aimable et complaisant.

Points négatifs: Menu limité et pas très cher.

Points positifs: Great location close to highway and restaurants

Points négatifs: hotel staff seemed overwhelmed not very courteous didn't reply to issues we had

Points positifs: It was so clean the room had NO smell at all I have allergies and this room was great Loved the walk in shower too

Points négatifs: Being charged additional fees without being told I didnt appreciate for deposits etc

Points positifs: The breakfast was amazing and the staff was so nice , I think her name was Christine or Christina she was excellent!

Points positifs: The staff was friendly and helpful and the restaurant as well.

Points positifs: The staff are always friendly and professional.

Points négatifs: Lower level rooms do not have bathtibs

Points positifs: The hotel was very clean and comfortable. Staff are always friendly and helpful. They have an awesome breakfast selection.

Points positifs: location

Points négatifs: no

Points négatifs: Moldy musty smell in the room. Dirty doors. Sagging bed.

Points positifs: Excellent location for my work related trip. Very clean, comfortable.

Points négatifs: Nothing

Points positifs: Restaurant on site

Points positifs: Mold and dirt.

Points négatifs: Lack of hygienes. Mold, dirty carpet and AC filters . Spider bits.