Points positifs : They did not have the car that I reserved and they didn't notify me that it wasn't available.
Points négatifs : Stick to reservations better and\or communicate beforehand if requested rental isn't available
Points négatifs : No rental car available when I arrived. No rental car the next day. We will never rent from Enterprise again!
Points positifs : Nothing because when we got to the rental counter they had no cars available. Our reservation was not honored so we were stranded at the airport without any options. No previous notification was provided of vehicle unavailability and no alternative was offered to assist us.
Points négatifs : You should not allow your system to make a reservation in advance if no cars are available. If you are going to oversell your inventory, You should have an alternate solution for the renter in place, such as an alternate vehicle with a partner rental Company or at a minimum offer an Uber ride to get us to the hotel at night.
Points positifs : The staff at rental was rude and did not have car according to reservation pick up time. They said, car will be available "later in afternoon".
Points négatifs : Professionalism and better customer service.
Points négatifs : Allowed me to rent the vehicle online, drive to the facility, & they don’t have any cars to rent
Points négatifs : Had a flight delay. There was no car for us when we got there. They couldn’t get a hold of the office at the airport. Wasted money taking an Uber to/from. Ended up renting from Budget at the airport.
Points positifs : Car was clean
Points négatifs : Didn’t have any cars - had to take a truck with much lower gas mileage.
Points positifs : Staff was trying to help as much as they can.
Points négatifs : Initial car had the tire light on. Which means they don’t check their cars before giving them out.
Points positifs : Car
Points négatifs : Nothing
Points positifs : Pricing, vehicle, and customer service was great. The person that helped us made recommendations for comfort during our trip.
Points négatifs : Everything was great
Points négatifs : Flew into Little Rock and went to enterprise, after giving them my reservation papers I found out that I was booked at a different location in Little Rock but he said it wasn't a big deal that taxes were just a little different at this one but could still get me the economy price. Well in the end my $130 car rental turned into $317. NOT HAPPY
They gave away my car
Points positifs : Nothing.
Points négatifs : I was a few hours late picking up my car, and when I arrived, they had already given it to someone else without bothering to call me first. I showed up and they had no cars available whatsoever and couldn't help me find another one. Very frustrating experience and I will never use Enterprise again.
Citadine (Dodge Grand Caravan ou similaire) est la catégorie de voiture la plus réservée chez Enterprise à Little Rock.
Enterprise possède 5 succursales à Little Rock. Consultez notre carte des succursales Enterprise pour trouver celle qui vous convient le mieux.