Points positifs : Car was new and clean
Points négatifs : The staff was short handed and it took a long time to do paperwork and get keys.
Points négatifs : We did not get the car we reserved. When we came to exchange the car for the one we reserved we were again told it was not available. We had to rent a hotel room and return the next day at our own expense.
Points positifs : I want my money back
Points négatifs : I want my money back
Points négatifs : alamo refused to provide a car, indicating they didn’t have enough vehicles to honor my reservation.
The customer service staff at the counter was polite - but would not provide a vehicle.
Points positifs : super easy drop off even with the covid 19 effects
Points négatifs : fee to drop off at a different location - should be a 1 time fee - not added to every day of the rental
Points négatifs : Alamo personnel closed their desk and they were gone when I arrived. Avis and Budget were still around. I rented from them.
Points négatifs : Drop off was far away from luggage carts no help to get bags over there.
Car was not ready for rental had to wait then model changed just give us the option sooner
Points positifs : Staff was friendly and drop off was fast.
Points négatifs : We arrived to find a line with one employee issuing cars. The problem was they didn’t have the cars that had been reserved. One lady had been waiting for 45 minutes. She attempted to get assistance from others who were not visible but she wasn’t sure they were even there since they were not responding. I heard her ask if Enterprise had any cars available and then two other employees materialized. We were given a nicer vehicle than reserved at no additional price so that was good, but when you reserve a vehicle 8 weeks in advance, you shouldn’t be kept waiting while folks are scavenging for cars.
Points positifs :
Staff was great and drop off was very easy.
Points négatifs : Counter was closed at pick-up with no instructions to go to booth in garage.
Points positifs : Easy to reserve. Quick pick up & drop off. Great car. Nice people.
Points positifs : The car itself was fine. The people working customer service were great.
Points négatifs : There was an awful smell in the car. I can’t place what it was but maybe chemical? When I first got it I thought it might have been whatever they cleaned the car with but it did not go away, even with letting the windows down to air out. Left me with a lingering headache all weekend
Points positifs : Pickup was slow due to understaffing at airport location. The one staff member working, however, was very professional, competent, and friendly. He was in a bad position which was not of his making. The car itself and the drop off experience were great. The extreme wait at pickup however was bad.
Points négatifs : See above.
Citadine (Dodge Grand Caravan ou similaire) est la catégorie de voiture la plus réservée chez Alamo à Little Rock.
Alamo possède 1 succursale à Little Rock. Consultez notre carte des succursales Alamo pour trouver celle qui vous convient le mieux.