Points positifs : Staff was friendly but not very knowledgeable
Points négatifs : We ran around between 2 locations because no one advised the same information which resulted in one teservationnbeing cancelled and new one being created, also after confirming and leaving the office I was called back being advised I was given the wrong car and had to come back. What should have taken 30 minutes turned to 2 hour delay in my plans
Points positifs : There should be more staff on hand to assist customers. Those that were there appeared to be trying help the increasing line of people. The representative who helped me appeared to be trying to do his best under difficult circumstances.
Points négatifs : I did not get the car I booked and the one I got had not been washed. After going through the car wash I could see quite a few dings. The inside has an odor and there is/was sand or dirt on the carpet and paperwork from previous customers. It is also out of windshield wiper fluid.
Points positifs : Drove back to the iairport
Points positifs : no
Points négatifs : everything
Points négatifs : Friendly, customer service, great value
Points négatifs : It was a wonderful experience. The truck was clean and was fully gas. The attendant was very nice. Walked around the car with me and checked for scratches or other damages.
Points positifs : Staff was great, prompt and responded quickly. Got me on the road as soon as possible.
Points négatifs : I got a sports car for a few days. Drove it, the radio wasn't functioning, went to drive the car back to the airport and the vehicle was completely dead.
Points négatifs : The customer service was excellent. The young woman who helped me was very professional. However, it would have been nice if Enterprise would actually pick me up where I was. It was a little disappointing that they couldn't get my rental to me a mile and a half away.
Points positifs : Nothing - the staff did not let me rent the car because I didn’t have a return flight - I’m military.
Points négatifs : Rented a car
Points positifs : The staff were very friendly and welcoming.
Points positifs : 100% terrible.
Points négatifs : Everything. Didn’t even honor the reservation. Ended up not getting the car and got an Uber.
Points positifs : Having a kiosk with people in the garage to check me in, though it wasn't clear whom to see.
Points négatifs : Confusing drop-off, not well or clearly indicated. And this review label says the drop-off was in Norfolk, but it was actually at the airport in Newport News, VA.
Économique (Hyundai Accent ou similaire) est la catégorie de voiture la plus réservée chez Enterprise à Norfolk.
Enterprise possède 8 succursales à Norfolk. Consultez notre carte des succursales Enterprise pour trouver celle qui vous convient le mieux.