Réservez une voiture de location chez Payless à Norfolk

Points positifs : nothing

Points négatifs : there is no payless at the norfolk airport. they are shut down

Points positifs : Nothing

Points négatifs : I made a reservation, and when I went to pu the car it was not available. Whats the point of making a reservation if your not gonna uphold it.

Points positifs : Nothing this place is a joke do not rent a car from anyone other than hertz or enterprise. These people will run you through the ringer

Points négatifs : Everything, no counter in the airport, finally get to the offsite rental place and it’s closed..... every single other car rental place was open except these jokers. Kayaks office is closed they were no help. Payless says I need to call kayak, kayak says I need to call Payless. After the run around for 5 hours on the phone I went and rented a car from enterprise for cheaper and much better customer service. Stay away from kayak and Payless car rental.

Points négatifs : Never prepay. Made everything so much more difficult. Would not let me alter a single thing about the reservation. Even to pick the vehicle up 10 hrs early because our flight was changed. I was also willing to pay the difference. When I could get the vehicle, they did not have the size car I rented. I needed a car that seated 6. When they offered a van that fit 12, I was willing to take it. However, they wanted me to pay the difference.

Points positifs : Payless was an absolute failure. After confirming the reservation hours before arriving early, we were met with a sign on the door indicating that the computers were down and we could complete the Reservation pickup at the local Avis location. At the Avis we were instructed that they were simply honoring the Payless reservation pricing and we would have to negotiate the reservation refund with Payless. Additionally we watched the same scenario unfold with others in the Avis line along side us trying to complete their Payless reservation. After the reservation debacle Payless was unreachable for a refund. Additional we were unable to reach anyone through the third party website. All this was 4 days ago and we are still trying to get a refund of hundreds of dollars for a car rental reservation we never received. It is fraudulent experiences such as this that deter consumer trust in the online reservation process. We will think twice before using such services in the future.

Points négatifs : Every aspect of this transaction could have been better from transparency of technical difficulties during the early reservation confirmation the day of ...to the current impregnable wall of communication and cooperation presented in an unjust attempt at withholding what should have been an instant and uncontested refund.

Points positifs : once I got to the office fast check in

Points négatifs : I could not call the location. I tried several times and it always went to a national call center and they wouldn't transfer me to the desk at the location. There is no telling how long it will take to get the shuttle to and from the airport. this location apparently lost internet connection and no one emailed or called me to alert me of this problem. Also this "airport" location, It's not an airport location it's a mile away, does not accept after/before hours drop offs. so if this location happened to be open you as the customer can't leave until after 8 AM. there are 6 Am flights all the time. They don't tell you that Avis is their partner company and that you can drop off at the airport with them unless they have a problem. Also the car smelled like cigarettes and there was clothes from the previous renter still in the car, and the car windows were dirty. In addition, there was a sound that I didn't notice until I drove off that was coming from one of the wheels. I checked but nothing was there but it was a worrying the whole time i was driving the car. This tells me these cars aren't always inspected or cleaned before they send them back out. I think that it's unsafe.

Points positifs : Would not be able to tell you. Never received notice that they would be closed by the time I landed. Never got in touch with the branch due to only being able to talk to customer service in California (they did not have the information either). All in all never again.

Points négatifs : Reversing all of the above and better customer service.

Points négatifs : Location is 2 miles from airport. The off site location was not expressed clearly. Shuttle to and from airport 7am to 7pm only. NO after/before hours drop off. Not worth the money saved for all the drama. Plus customer no service is 1-800 #. Do not be fooled by "local" number on contract or phone maps. Only able to speak to center, never the location. Let my pain be your gain. Find another company.

Points positifs : The price per day

Points négatifs : I had the most horrible experience picking up the vehicle