Réservez une voiture de location chez Dollar à Norfolk

Points positifs : This trip was cancelled due to being expose to someone who tested positive for COVID19. I am now quarantining for 10-14 days. I was told this can be cancelled but I have to take up refund with Expedia. I have been on hold for over an hour. I need a direct contact supervisor to help me with a refund. Emilio - Customer Care Team CarRentals.com - ref:_00D61Z8h3._5004NqnnfU:ref, was no help. In fact I responded to her email and she has not replied back to assist me with this matter.

Points négatifs : Provide individuals who have the ability and will to assist customers, not pass on to be someone else's issue.

Points positifs : Nothing

Points négatifs : If dollar would answer my calls to stop charging me for a rental I never picked up.

Points négatifs : Additional fees charged after rental

Points positifs : Eay dropoff.

Points négatifs : There was no one at the counter when we arrived at 11:30pm, we knocked on all door,s called and waited but no one showed. Avis counter confirmed they went home early. We had to rent from another agency for a day then return to the airport the following day to get our original rental. The person at the coudrop-off. Very rude and would not believe us that no one was there the night before. So we are out $69 for having to rent another car for a day. After that everything went smoothly.