Points positifs : The lady that helped us Mia was excellent. She “upgraded” us to a Nissan Kick.
Points négatifs : We waited in line at the airport for almost 1 1/2 hours. Our upgrade smelled of cigarettes and we had to pull over in the interstate because the hood wasn’t latched!!!! Could have been very bad if my husband hadn’t noticed it!!
Points positifs : Yes and yes
Points négatifs : The car had been smoked in buy a previous driver and it smelled very bad all week
Points négatifs : They didn't have the vehicle I reserved so I ended up NOT renting from them.
Points positifs : Nothing.
Points négatifs : This was awful They didn’t have a car that would fit my family. We had there 2 hours of our vacation. I rented a car that would fit 6 so all they had was a truck. We got in and it smelled terrible with cigarettes and my 6 and 17 year both have asthma. I called corporate office and they arrange for enterprise Destin to contact me with a different vehicle. Such a disappointment because they finally reached out to us when we was dropping off truck 7 days after renting. We wasn’t able to use truck to do the things we wanted because of smoke smell. The tail gate also fell of when we first got it. They didn’t have anything else and the price had changed with other companies so we was stuck with that for a week. I feel we should be entitled to a refund. This was awful a really messed up our vacation plan. My child health was put at risk by the company lack of care about customers.
Points positifs : not much at the pickup location, the drop off was great.
Points négatifs : The staff was ok, considering the times we are in, but they could not find my reservation, by my name or by my reservation number. I constantly had to move out of the way as they helped other people till a manager came over to help with our rental. Others had bookings from 3rd parties and was no problem, but for some reason it took extra time and a manager to find ours.
Points négatifs : Was given a car that had Nissan tape marks on all the doors....the front sensor did not work so we had an alarm that went off every time I put the car in drive.
Points positifs : I usually love enterprise this one did not meet the standards I have experienced in the past.
Points négatifs : Associates were not rude but seemed very indifferent. Car had to be brought back after initial defect that they missed on the first walk through. 45 minutes into trip maintenance light came on and stayed on for the other 9 hours of the trip. Will not use this location again.
Points positifs : Quick efficient good price above expectations vehicle
Points positifs : People were attentive amd helpful. Pickup so easy and quick
Quick & Easy Process
Points positifs : The pick-up and drop-off were both quick and easy. The staff were friendly and helpful.
Points négatifs : As far as the pick-up, I was given the wrong stall/location for the car. Another car of the same make and model was in the spot I was given, but I was able to figure out it wasn't my car by hitting the lock button with the remote (a car across the lot started beeping). Also, some quick familiarization tips would have helped for a make and model car I had never driven before.
2018 Nissan Sentra
Points positifs : Everything worked, including an intuitive cruise control, AC, and sound system. We did not have to worry about anything car-related on our trip, which was a huge weight off our shoulders.
Points positifs : Upgraded the vehicle because they couldn't find the keys to the one I was supposed to get.
Points négatifs : $15.00 additional charge per day for additional driver and $200.00 damage deposit with proof of insurance.
Économique (Ford Fiesta ou similaire) est la catégorie de voiture la plus réservée chez Enterprise à Pensacola.
Enterprise possède 7 succursales à Pensacola. Consultez notre carte des succursales Enterprise pour trouver celle qui vous convient le mieux.