Hôtels - Pensacola

Good location on major highway.

Clerk not welcoming or friendly. Outside doors were supposed to be locked 24 hours per day, never locked. We never could get shower to work; no phone or clock in room. No mini refrigerator in room, even though my confirmation said there was. Coffee maker in room; however, no coffee for it. Asked desk clerk, said does not supply.

Very friendly staff. Everyone greeted us with a "good morning" in the morning, which is rare for a hotel these days.

We paid about $70/night for our weekend stay. I've paid $50/night in the same neighborhood for a similar quality hotel. So while this hotel was fine, I would choose a cheaper one next time (or ask if they could give us a discount to $55/night or so).

Super quiet, right off I-10, ajcent to a small mall with 8+ restraunts. Sheets were clean. Got the 79$ rate just a few hrs before arriving, so pretty cheap for two full beds. A/c was spot on for temp which was important to us. I chose this place bc it was close to our long day driving distance limit and because all the hotels nearby (150$) range were full. Great clean waffel house next door.

Our room was grimy - tub, walls, carpet (i wore my flipflops). The faucet was loose, & toilet didnt flush without a couple tries. There were no xtras like a pool, or breakfast. It was older style with stairs at the ends and middle of the 4 long buildings. No elevators so the stairs could be a prob for less mobile folks.

Roof over our head's.

Please do an inspection.

Good location and clean rooms

Price is little too much

Nothing

They didn't clean my room, they didn't bring me fresh towels, it was extremely dirty. I'm not sure what the workers were trying to fix but they started banging and making a lot of noise around 5 AM and didn't stop til about 1.

Liked how close it is to Corry Station. Easy access for more time to spend with my spouse after I'm off work for the weekend.

The bathroom was a kind of dirty you can't clean. The mirror was cracked, they only gave us a sheet and very thin "blanket" that was more like a decoration curtain they threw over the matress. The fitted sheet wouldn't stay on and was originally put on inside out.. Besides the floor sagging and us feeling like we could fall through at any time, the carpet felt dirty. Like years of spills gone ignored. The Ac unit worked and I'm thankful for that.. If you're planning on bringing your wife or kid here, don't. The area was close to base but very very sketchy. Many homeless approached us close to the hotel asking for money. One even had the audacity to ask me to go to an ATM with my wife to get 12.50 for him.. Some of the other patrons of the hotel were very loud and seemed to be dealing in some illegal matters (the smell of the smoke said enough) but the hotel did nothing. The staff was friendly enough. We will not be staying in this particular hotel again. AGAIN. Terrible area for a wife and kid or young family. I wouldn't ask my wife to stay there alone.

Location is beside a bar so it got a bit rowdy at times.

The beds were great and the breakfast bar was ok but the carpet and hotel as an overall needs updating real bad I think they stopped shampooing the carpet and vacuuming the hallways the wallpaper is coming down in some places of the hotel. For the ones saying nicely redone carpets you must work there

One staff member that was rude and unprofessional that worked at night, all I can say is if the door is left open to get coffee where the breakfast bar is or even get a bowl of dried cereal "don't" she will call you out in front of other guests hollering which is totally unprofessional not to be in the breakfast bar area. The manager I talked to the next day assured me she would never do that again but as for me ever going back I would not. There staff member just lost them buisness along with 3 other couples I know when I told them about my experience there

I was double charged for my room. Called the hotel three times, they said call kayak. Called kayak they said call the hotel. Neither one fixed my issue. So my 100 dollar room went to 200. I will NEVER use kayak again or stay at this hotel. I was double charged at another hotel just last month and they took care of the issue within two days. This place refuses. I like the hotel and have stayed 5 times before to meet up with family while I am here training at NAS Pensacola. It was a good place. However, knowing they cannot resolve this means I will never go back. Please management, don't write a response either, just give me my money back.

The location is good and it was easily accessible. The staff was friendly; they always said "hello" or "good morning" when we passed them. They are flexible; we needed to check in early and that wasn't a problem nor did they charge an extra fee. Also, the girl working the front desk had a difficult/demanding customer ahead of us and she handled him very professionally and kindly. That was very impressive, and immediately put me at ease knowing we were staying with very friendly people.

Although our room was clean for the most part, the room and most of the lodge could use a little TLC. The interior is overdue for a paint job and some of the furniture needs replacing; our desk chair had huge stains and one of the drawers were broken (my dad tried to fix it even though we didn't break it, because it was bothering him and he's the handy type). The shower had a fairly large crack in the wall and it kind of needed a good scrubbing. The toilet in our room liked to run forever after flushing (but my dad fixed that too). None of this takes away from an overall pleasant stay, it's just things that I'd change to make it better.

Le personnel était super, très courtois et serviable. La piscine était super, la chambre était propre, dans l'ensemble, c'est un bon rapport qualité/prix.

La baignoire n'était pas très propre, la salle de bains avait une odeur et n'avons pas eu une hotte, la chambre avait l'air humide.

Standard

Situation géographique

It was clean and the bed was comfortable

Chambre de bonne taille. Propre et confortable

Cela sentait la fumée

L'hôtel était propre. Le personnel était sympa et serviable. Le petit déjeuner est super bon petit déjeuner.

J'ai adoré l'attention portée aux détails.

It is inexpensive and convenient.

The property is run down and old.

Proximity to highway

The price was ridiculous: $165.00 per night! The room was just okay and not the cleanest.

Not much

Staff nowhere to be found, both at the front desk or on the phone. Staff refused to accommodate a simple request that someone check for a lost item in a room already vacated. I do not recommend anyone stay here.

The hotel was a decent value, and it seemed clean and well managed. All staff members were kind and overall the experience was good.

The hotel is right off the interstate; as in, you drive straight off the ramp into the parking lot. That was a little confusing and kind of a pain, but maybe not really their fault. Also, I had difficulty finding the laundry room.

La chambre était grande et bien équipée

Les couloirs sont un peu petites et on entendait les gens marcher ou parler trop facilement

This guest did not leave comments about this hotel.

Very good service and staff was nice and friendly. We will consider this for our next trip.

Asked to do a little extra cleaning and they did. Thank you

We had a great young man that was working the desk when we checked in, Hugo. He gave us some wonderful ideas of places to eat. we would recommend this hotel. It is not far from the beach or downtown area.

Car alarm every 40 minutes all nightlong

The staff,breakfest,hot tub,beds

Elevators were slow

Very friendly staff. Very clean establishment. Will definitely stay here again!!! Highly recommended. Only 20-30 minutes from pensecola beaches. Very easy to drive to and from.

Absolutely nothing.

The best hotel experience ever! Staff were friendly, rooms were spacious, clean and quiet and service was great. A good central location too. Complimentary breakfasts were excellent: scrambled eggs, sausage, grits, doughnuts, bagels, toast, fruit, cereal, juice and more. Complimentary dinners were amazing and homemade: Red beans and rice, burgers and baked beans, meatball subs, beer, wine. These people take great pride in delivering a great service. I will definitely stay here when I visit Pensacola again next year.

We have stayed at this hotel several times without any major complaints. The few issues we have had were always addressed in a timely manner. The breakfast buffet is good and the rooms are clean.

Le prix n'est pas excessivement cher

Le petit déjeuner n'était pas bien et pas assez varié il y avait 2 céréales et une machine à gaufres jus d'orange horrible

Shower floor is slippery as ice . I pulled a muscle in my back trying to keep myself from falling. Two other guests in my party (staying in different rooms) reported the same issue.

Bed was comfortable

You did not tell us it was under renovation there was no chair in the room the coffee maker was broken and never fixed bathroom door rubs on the floor could not see out the window because it was blacked out

I liked the location and comparatively reasonable rates. Some of the staff were friendly, although most unresponsive to problems incurred.

Waited for a long while to check in (check-in process took 35 minutes+), even after calling for reservations several weeks in advance. The front desk was understaffed, while knowing that it was a big booking day (Blue Angels Performance). When I got to my room, I found obvious urine on the seat of the bathroom stool. Went to the phone to call the front desk, and the phone didn't work. Had to walk down to the front desk to tell them of the problems, and had to wait in line another half hour simply to be told that "Sorry, we are very busy and will put your needs on the long list." And yet, I was a paying customer who spent 10 hours driving, and just wanted to use the bathroom in the room I had already paid for. Left for four hours, and upon my return these items were fixed. When I pulled down the bedspread to sleep, it appeared that the sheets had not been changed ( wrinkled in a bunch near the center of the bed). Fortunately, it was a double room, so I was able to sleep in the other bed which didn't look so bad. Then the neighbors with multiple children staying in their room started in. They were loud and inconsiderate. I walked back to the front desk and politely requested a room change, and was told they had none left. Once again the only real response I received was the typical " Sorry" which by this time began to sound like "Your tough luck". Went back into my room to take a long awaited shower. looked up to see black mold on the bathroom ceiling.Where I come from, this is considered quite detrimental to a person's health. But what could I do? They were fully booked as were all other hotels in the area because of the air show. So I grab a towel for the towel rack, and a big ole cockroach jumps out. I scream, throw the towel to the floor and kill the insect. This time, I tried calling the front desk to at least have the smashed insect removed, but no one answered the phone. So. I went down the next day to get more towels and report the incident. The front desk attendant went back to the back three times, bringing our washcloths, bath mats, and hand towels for me to use after a shower. I explained that I was in need of BATH towels and none of the items he was bringing out would work. He calls someone else who disappears into the laundry room for about 5 min. and finally brings out two bath towels. Another insincere "Sorry" followed. By this time I'm tired, aggravated, and just want a shower Went back to the room, showered, dried my hair, etc., then comes the front desk guy knocking on the door with the towels I had requested over an hour before. It didn't end there, either! The last night of my four night stay, the keys didn't work leaving me to carry the bags I had with me all the way to the front desk. I commented to the new front desk attendant that incidents were occurring every day, and this was supposed to be a leisurely vacation for me. She told me she would report this to a manager. Never heard from on.

Big rooms, comfortable bed, balconies were a nice touch, staff very courteous and friendly.

No elevator, loooong hallways, idiots setting off fireworks at 1:00 AM.

Everything was a great experience staff nice good breakfast the parking outside plenty of space but

All the people smoking on front of the hotel and the back entry was terrible every time we coming out there was two or four smoking I know this is something I can't fix but at least tell the people smoke a little bit away from the entry or behind the premises

The price and location.

I stayed in a room that was at one time a smoking room. And it still reaped the smoke.

The assistant manager.

I felt like I was on a small bed. My king had a mattress pad that should be on a full size bed. Therefore it was not covering the 2 side edges. There were no pillow protectors, just pillow cases. The lobby is too small to enjoy breakfast.

The staff was friendly enough, but it was probably because they said I was very polite which was a nice change for them.

The building looks dumpy. Upkeep is not high on their list of priorities. No amenities. They advertise breakfast, but that's not a thing there. We asked for towels twice (several hours apart). Both times we were told they were out of towels, but they did bring a couple up later on (they were stained though). The rooms are bare. No microwave or fridge included. They told me that they could try to find one if I really needed it. I didn't go through the hassle of following up on that. The staff just chilled on the couch or outside most of the time. I've stayed in cheaper hotels that were nicer and had more amenities included. (They were quoting people rates at $200/night when we were checking in). Overall, it was just okay. I wouldn't ever book another room there though.

The Free WIFI and big bed...

There is never anybody at the front desk and i felt like it was run by 3 people. I felt unsafe to be left alone there. Also one of the maintenance men smelled like very bad Marijuana and I didn't want to be there anymore. I paid to stay here because I thought they would have "FREE BREAKFAST" like it says online! but the man says they don't do it during this season. What kind of hotel is this? I went to check out the next morning and had to wait an hour to find someone, I had to scream down the halls forever for someone to come and I waited forever...I will NEVER go back!

Les couloirs sentent cigarettes en chambres non fumeur

The location was good.

This was the worst hotel experience ever! My best friend, brother, and I was in the area for the weekend and we needed to stay there for one night. First of all, it was difficult to find the hotel because the sign was not as visible as it should be. Also, when we walked into the hallway leading to the room it was unbelievably hot. We requested a non-smoking room, but they put us in a smoking room. Once we walked in, the smell of smoke slapped us in our face. The walls were dirty, the refrigerator and microwave was rusty, the light in the bathroom didn't work, the towels were stained, the pillowcases were dirty, the television channels didn't work, the ironing board was dirty. Also, the key card did not work for the front door. When asked to move to another room, the other room smelled wet and had cigarette burn marks on the sheets. Unfortunately we couldn't switch hotel because they wouldn't refund us our money. Terrible experience!

It was very clean,staff very hospitable so very polite,comitted

Bed mattresses old sprangs in bed very uncomfortable, ceiling fixtures missing popcorn paint peeling, a/c worked on and off linen needs replacing overall because it was clean and staff very kind humble

Fairly convenient location, in between east/west branches of US-98--parking lot gives access to both. Easy to jump on I-110 or head southeast across the Pensacola Bay Bridge. Less than 5 minutes walk to our favorite restaurant in Pensacola--McGuire's! At least three or four other decent restaurants within 5-10 minute walk. Walking to historic downtown/entertainment area took around 20-25 minutes...definitely do-able. Despite being on first floor (we booked last-minute, it was all they had left) in a full hotel, we had no issues with noise. Running the bathroom fan all night generated enough white noise to block out everything but the occasional door slam. A/C worked great. Friendly staff. Would definitely stay here again.

Comfortable bed. Convient location to businesses and beach

No continental breakfast

Close to expressway

Had bugs in room

nothing

Bed had big hump in the middle. No coffee. Minimal toiletries. No tissues but there was a cubbie hole where a box should have been. Desk clerk couldn't tell me how to get on Internet. Pool closed. Room smelled. Bedding and curtains wrinkled. BAD!

The bed smelled like someone before me had bad body oder