Avis récents
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8,0
Long line at airport, nice car, good service
Points positifs : The fully loaded Pacifica I started with was terrific, except it had a bad rear tire that kept deflating. I called roadside assistance and they very kindly directed me to an Enterprise only 5 miles away to exchange vehicles with minimal hassle.
Points négatifs : I wish Alamo could have just replaced the tire, because the van I got in exchange from Enterprise was an ancient, dirty Grand Caravan with absolutely no modern features such as a backup camera, Bluetooth, or even USB. Not Alamo's fault but man that was a buzzkill for the rest of the week. Also, the line at the airport was just ridiculous.
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4,0
Prerental damage
Points négatifs : Long lines and waiting !!! Pré rental damage they are hassling me about. Then turn it over to independent DRU. For mysterious reason could not charge my current credit card - more inconvenience
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7,6
Points positifs : it was a nearly new unit!
Points négatifs : Booked a SUV about a month in advance got to Pensacola and no SUV they first tried to put me in a mini van or a car (I said no way I already had prepaid $700) then they went to all the other rentals to find a SUV finally they decided to go clean up a return we waited for 45-60 minutes for this all to take place then they had the nerve to charge me $80 for a car seat rental by that time I was not to happy with the whole situation our kids were hungry and unhappy we was needing to get on the road. Also I don't believe that the unit was ever cleaned up from factory delivery it only had 349 miles on when we rented it but there was still film and residue on the inside of the windshield.
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9,2
Points positifs : Fast service at the start and return.
Points négatifs : Inside of the windshield could've been cleaner.
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10,0
Excellent and fast service
Points positifs : The pickup process was simple and easy! The agent was awesome and very helpful! Thank you guys!
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4,0
Points négatifs : Had trouble with headlights
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10,0
Points positifs : Nice clean car
Points négatifs : N/a
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10,0
car phone charger
Points négatifs : The car phone charger did not work... I even bought a new cords and a cigarette lighter charger...they didn't work.. but the cords worked in the house.
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5,6
Points négatifs : Asked for an SUV and place did not have one.... Bummer
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10,0
Great experience
Points positifs : I rented in PNS and the counter was literally steps from baggage claim. The process to rent and return was quick and the car was parked right across the street. The price for an SUV was way less than any others I compared. The gentleman who checked me in upon my return was awesome - very friendly and customer service oriented. He should be commended for his great attitude toward consumers.
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10,0
Return was easy
Points positifs : Returning the car was very easy.
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2,0
Bad experience
Points négatifs : Many unexpected charges and late fees that were not disclosed. I will never use Alamo again. Agents unwilling to refund or discontinue extra charges.
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9,2
Points positifs : Fast service at the start and return.
Points négatifs : Inside of the windshield could've been cleaner.
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10,0
Excellent and fast service
Points positifs : The pickup process was simple and easy! The agent was awesome and very helpful! Thank you guys!
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10,0
Points positifs : Nice clean car
Points négatifs : N/a
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10,0
car phone charger
Points négatifs : The car phone charger did not work... I even bought a new cords and a cigarette lighter charger...they didn't work.. but the cords worked in the house.
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10,0
Great experience
Points positifs : I rented in PNS and the counter was literally steps from baggage claim. The process to rent and return was quick and the car was parked right across the street. The price for an SUV was way less than any others I compared. The gentleman who checked me in upon my return was awesome - very friendly and customer service oriented. He should be commended for his great attitude toward consumers.
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10,0
Return was easy
Points positifs : Returning the car was very easy.
avis de
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8,0
Long line at airport, nice car, good service
Points positifs : The fully loaded Pacifica I started with was terrific, except it had a bad rear tire that kept deflating. I called roadside assistance and they very kindly directed me to an Enterprise only 5 miles away to exchange vehicles with minimal hassle.
Points négatifs : I wish Alamo could have just replaced the tire, because the van I got in exchange from Enterprise was an ancient, dirty Grand Caravan with absolutely no modern features such as a backup camera, Bluetooth, or even USB. Not Alamo's fault but man that was a buzzkill for the rest of the week. Also, the line at the airport was just ridiculous.
avis de
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7,6
Points positifs : it was a nearly new unit!
Points négatifs : Booked a SUV about a month in advance got to Pensacola and no SUV they first tried to put me in a mini van or a car (I said no way I already had prepaid $700) then they went to all the other rentals to find a SUV finally they decided to go clean up a return we waited for 45-60 minutes for this all to take place then they had the nerve to charge me $80 for a car seat rental by that time I was not to happy with the whole situation our kids were hungry and unhappy we was needing to get on the road. Also I don't believe that the unit was ever cleaned up from factory delivery it only had 349 miles on when we rented it but there was still film and residue on the inside of the windshield.
avis de
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4,0
Prerental damage
Points négatifs : Long lines and waiting !!! Pré rental damage they are hassling me about. Then turn it over to independent DRU. For mysterious reason could not charge my current credit card - more inconvenience
avis de
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4,0
Points négatifs : Had trouble with headlights
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5,6
Points négatifs : Asked for an SUV and place did not have one.... Bummer
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2,0
Bad experience
Points négatifs : Many unexpected charges and late fees that were not disclosed. I will never use Alamo again. Agents unwilling to refund or discontinue extra charges.
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