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6,8
Rental car with 1 desk
Points positifs : The lady was very professional and answered all my questions
Points négatifs : There was a long line and 1 customer service rep. So the line took awhile. They try to sell you up on insurance. If you drop off before a rental car check in staff is there a final receipt can take a few days. Still waiting on mine.
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10,0
Points positifs : Very polite and quickly completed the process.
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10,0
Points positifs : Great customer service.
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10,0
Easy, excellent and perfect.
Points positifs : Great customer service, very helpful and patient. Car was in great condition price wasn't to high in price for the spring break time.
Points négatifs : Underage fee. I have never been in an accident and dont really like that I'm charged more just because I am categorized as underage and irresponsible. It would be nice if they took more into account other than age, because there are a lot of responsible peoole under the age of 21. I feel like that's why more people are turning towards uber and turo for cars because they allow under age with out an extreme extra charge. But overall i had an excellent experience with the people and car. It was only the underage fee that didn't sit well with me.
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9,2
Great experience
Points positifs : Courteous staff. Very friendly.
Points négatifs : I perceived elevated price because of Spring Break timeframe.
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3,2
Points positifs : Ft Lauderdale was great the where fast and knew what they where doing
Points négatifs : Pensacola was having equipment problems they could not produce a final bill and now I know why my 50 rental needed up to be 94 with no expalintion will not use again
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9,6
Received car with half a tank
Points positifs : Called Alamo and they noted my account allowing me to return car with half a tank. The rep was kind & helpful.
Points négatifs : I didn’t appreciate having to make a call back to Alamo to fix their error.
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4,8
Mediocre
Points positifs : The car was clean and we were given a free upgrade as they no longer had the car we reserved.
Points négatifs : We waited 30 minutes in line for a single person running two counters to check us out. Then they let a man go in front of us as he was some member. Nevermind the wait and a fussing child. They never explained that we had to fill out a checklist of damages on the rental. Drop off we pulled up and waited a good 5 minutes prior to the check in person checking in the car came.
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10,0
Points positifs : Everything :)
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10,0
Best vehicle for my needs
Points positifs : At first, I was told I was getting one type of car. I knew it was a cool car, but I wanted a better fuel efficient car. The clerk did get me a fuel efficient car that was very comfortable. Only one tank of gas was needed. Perfect!
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9,2
Rental car
Points positifs : The car was wonderful
Points négatifs : The desk worker was not friendly the manager was nice but the worker seemed like she didn't want to be there. Also they said that there is a deposit fee of $200.00 ("which the manager waived") on my credit card which made no sense because it's a credit card and get there money up front. I asked when did this rule change to have a deposit fee and the lady had said in may of 2017 well I had just rented a rental car through this company in july of 2017 with no problem and was not charged a deposit fee. This is the reason why I am not going to rent from Alamo again. Desk worker terrible and deposit fee which they hide the fact until you arrive. Never again will I rent through this company.
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10,0
The Best company by far
Points positifs : My overall experience was amazing. The workers we're so nice the car was clean. Best by far great job Alamo. I will continue to do business with your company .
Points négatifs : Nothing.
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10,0
Points positifs : Very polite and quickly completed the process.
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10,0
Points positifs : Great customer service.
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10,0
Easy, excellent and perfect.
Points positifs : Great customer service, very helpful and patient. Car was in great condition price wasn't to high in price for the spring break time.
Points négatifs : Underage fee. I have never been in an accident and dont really like that I'm charged more just because I am categorized as underage and irresponsible. It would be nice if they took more into account other than age, because there are a lot of responsible peoole under the age of 21. I feel like that's why more people are turning towards uber and turo for cars because they allow under age with out an extreme extra charge. But overall i had an excellent experience with the people and car. It was only the underage fee that didn't sit well with me.
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9,2
Great experience
Points positifs : Courteous staff. Very friendly.
Points négatifs : I perceived elevated price because of Spring Break timeframe.
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9,6
Received car with half a tank
Points positifs : Called Alamo and they noted my account allowing me to return car with half a tank. The rep was kind & helpful.
Points négatifs : I didn’t appreciate having to make a call back to Alamo to fix their error.
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10,0
Points positifs : Everything :)
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10,0
Best vehicle for my needs
Points positifs : At first, I was told I was getting one type of car. I knew it was a cool car, but I wanted a better fuel efficient car. The clerk did get me a fuel efficient car that was very comfortable. Only one tank of gas was needed. Perfect!
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9,2
Rental car
Points positifs : The car was wonderful
Points négatifs : The desk worker was not friendly the manager was nice but the worker seemed like she didn't want to be there. Also they said that there is a deposit fee of $200.00 ("which the manager waived") on my credit card which made no sense because it's a credit card and get there money up front. I asked when did this rule change to have a deposit fee and the lady had said in may of 2017 well I had just rented a rental car through this company in july of 2017 with no problem and was not charged a deposit fee. This is the reason why I am not going to rent from Alamo again. Desk worker terrible and deposit fee which they hide the fact until you arrive. Never again will I rent through this company.
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10,0
The Best company by far
Points positifs : My overall experience was amazing. The workers we're so nice the car was clean. Best by far great job Alamo. I will continue to do business with your company .
Points négatifs : Nothing.
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3,2
Points positifs : Ft Lauderdale was great the where fast and knew what they where doing
Points négatifs : Pensacola was having equipment problems they could not produce a final bill and now I know why my 50 rental needed up to be 94 with no expalintion will not use again
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4,8
Mediocre
Points positifs : The car was clean and we were given a free upgrade as they no longer had the car we reserved.
Points négatifs : We waited 30 minutes in line for a single person running two counters to check us out. Then they let a man go in front of us as he was some member. Nevermind the wait and a fussing child. They never explained that we had to fill out a checklist of damages on the rental. Drop off we pulled up and waited a good 5 minutes prior to the check in person checking in the car came.
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