Points positifs : Pickup and drop off were easy
Points négatifs : The deodorizer used in the vehicle was way too strong
Points positifs : Staff was incredible!
again, nice people working there
Points positifs : they gave me a ride back to my school without any reservation.
Points positifs : Highly trained and motivated group makes it easy to get and go. They are all super friendly and professional.
Points négatifs : Taking the seats out of the mini van (no stow and go on the Toyota)
Points positifs : Friendly staff, nice vehicle, see less rental
Points positifs : Staff at the location was helpful and very friendly
Points négatifs : Car smelled, was somewhat dirty, windshield was dirty inside and out. There was no windshield wiper fluid and the change oil light came on halfway through the trip.
Points positifs : Customer service was excellent. Representative tried hard to solve a problem and made me feel very satisfied once all was said and done. He told me to contact Kayak to get a refund for the xtra charges.
Points négatifs : When making reservation, there was nothing saying there would be an extra charge of $15.00 a day for an additional driver. The rep said there was nothing he could do to waive the fee and since I reserved through Kayak, they would have to be responsible for refunding the fee. Haven't contacted Kayak yet due to preparing for Hurricane Irma which will soon be upon us.
Points positifs : Great service, competitively priced. Easy pick up and drop off for someone's who is always on the go.
Black Ford Focus
Points positifs : It was good on gas. The rear back up screen helped in parking and backing up.
Points négatifs : The car had an ant infestation problem. Every time I shifted to drive it went to the load gear. I picked it up in St. Augustine, not JAX.
Points positifs : Great service as always. Guys at this location always do a great job and are a pleasure to deal with.
Enterprise does not carry spare keys for their veh
Points positifs : They were pleasant to deal with when I picked up and dropped off the vehicle.
Points négatifs : The car I rented (2015 Camry) has a safety feature where the door locks itself. The problem is if you leave the keys in the vehicle the doors will still lock themselves. This happened to me and when I contacted them to get a spare key they informed me that they do not keep spare keys for any of their vehicles and that I needed to contact pop-a-lock. That is ridiculous. Other than that they were pleasant to deal with and did not make it any harder than it should have been.
Points négatifs : Polite service
Enterprise possède 2 succursales à Saint Augustine. Consultez notre carte des succursales Enterprise pour trouver celle qui vous convient le mieux.
Non (selon nos données)
Non (selon nos données)