Avis des clients
Note globale
8,3
Excellent
Basé sur 18 avis
Propreté
7,8
Confort
8,5
Prise en charge/retour
8,5
Rapport qualité/prix
8,3
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Commentaires récents
Avis des clients
8
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8,8
Points positifs : Pickup and drop off were easy
Points négatifs : The deodorizer used in the vehicle was way too strong
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10,0
Points positifs : Staff was incredible!
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7,6
again, nice people working there
Points positifs : they gave me a ride back to my school without any reservation.
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10,0
Nice People
Points positifs : Highly trained and motivated group makes it easy to get and go. They are all super friendly and professional.
Points négatifs : Taking the seats out of the mini van (no stow and go on the Toyota)
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10,0
Highly recommend
Points positifs : Friendly staff, nice vehicle, see less rental
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4,0
Points positifs : Staff at the location was helpful and very friendly
Points négatifs : Car smelled, was somewhat dirty, windshield was dirty inside and out. There was no windshield wiper fluid and the change oil light came on halfway through the trip.
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10,0
Points positifs : Customer service was excellent. Representative tried hard to solve a problem and made me feel very satisfied once all was said and done. He told me to contact Kayak to get a refund for the xtra charges.
Points négatifs : When making reservation, there was nothing saying there would be an extra charge of $15.00 a day for an additional driver. The rep said there was nothing he could do to waive the fee and since I reserved through Kayak, they would have to be responsible for refunding the fee. Haven't contacted Kayak yet due to preparing for Hurricane Irma which will soon be upon us.
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10,0
Points positifs : Great service, competitively priced. Easy pick up and drop off for someone's who is always on the go.
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6,0
Black Ford Focus
Points positifs : It was good on gas. The rear back up screen helped in parking and backing up.
Points négatifs : The car had an ant infestation problem. Every time I shifted to drive it went to the load gear. I picked it up in St. Augustine, not JAX.
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10,0
Points positifs : Great service as always. Guys at this location always do a great job and are a pleasure to deal with.
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6,0
Enterprise does not carry spare keys for their veh
Points positifs : They were pleasant to deal with when I picked up and dropped off the vehicle.
Points négatifs : The car I rented (2015 Camry) has a safety feature where the door locks itself. The problem is if you leave the keys in the vehicle the doors will still lock themselves. This happened to me and when I contacted them to get a spare key they informed me that they do not keep spare keys for any of their vehicles and that I needed to contact pop-a-lock. That is ridiculous. Other than that they were pleasant to deal with and did not make it any harder than it should have been.
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10,0
Points négatifs : Polite service
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