Points positifs : Truck was a good size
Points négatifs : The vehicle was not ready at the time of reservation I received a phone call at 1:37 Enterprise did not properly clean the vehicle with standards of health and safety regulations for COVID-19. The exterior was not washed the bed of the truck had sappy goo on the left hand side that I had to hose down and use a degreaser to remove the sapp/sticky substance, windows were not clean, finger and hand prints were still visible on the exterior and interior of the door handles and windows and the frame of the doors from the previous renter. The truck was below a qtr. of a tank, they did not refill the window washing fluid, so when driving we were not able to use this feature of the truck when the weather conditions required better visibility. I found 1.5inch of clear liquid substance in the bottom console of the truck, which I discovered after leaving the rental spot and properly sanitizing the door handles and scrubbing the seats to remove stains from the seats. The vehicle was not vacuumed at all or wiped down. The written sign notification of cleaning standards was not completed or performed, violating all health and safety standards required by all rental businesses. In addition the manager did not disclose he was charging me the full amount plus the deposit $200 deposit totally $472 I had to call and ask on 3 occasions for a copy of my rental agreement by email. I ended up driving back to the location to get a paper copy of my agreement before leaving for my trip. In addition, The agreement provided did not indicate the deposit amount in parentheses. The rental time was also incorrect on the agreement. I was notified at 1:37pm by phone that the vehicle I requested had arrived. I did not pick up the vehicle till after 2:00pm
Points positifs : Manager amazing!
Points positifs : Friendly n helpful
Points négatifs : Return cars sure be cleaned right away, so next customers can be taken when they pickup the cars
Points positifs : Genuinely an experience that lacked a single redeeming quality.
Points négatifs : 3 months ago I had pink eye; that was better.
Points positifs : Yes
Points négatifs : Had the car available that we requested
Points positifs : Staff was super helpful. Car was clean with the gas tank full and ready for a trip.
Points négatifs : Drop off confusion no instructions we were lost we called no answer. We will not do this again. Had to walk to our hotel from drop off only 1 person doing everything.
Points positifs : Good
That informed that the Timacula office closed at 12 noon on Sundays!
Points négatifs : I wasn’t informed in any documentation or verbally when I talked to the local office that the office closed at 12 noon on Sundays! The pick up time in the documentation indicated to pick the vehicle up at 12 noon Sunday and drop off at 12 noon Friday! When I arrived at the Temecula office Sunday afternoon shortly after 12 noon the office was closed and everyone was gone! Needless to say, this created a huge problem for me! Unfortunately for me, I assumed that the Temecula office would be open past 12 noon on Sunday, at least until 1 PM. Greatly improved customer notifications required!
Rental was Great
Points positifs : Easy transaction picking up and drop off. Friendly staff. Van was clean.
Points négatifs : Everything was good.
Points positifs : Interior windows not clean, large smear in front of drivers side, kooks like suction cup for cell phone. Dash and interior marginal, cut ket, no remotes had to manually lock every entry , also, there was a dead rat in handicap parking visible from the offices in side and the employees were discussing who should remove it because they weren't going to while they were three customers standing there listening time for readjusting the management in that office
Left out about $45 worth of fees when I picked it up
Points positifs : Pickup/dropoff was simple
Points négatifs : I had explicitly stated that I would be dropping off at another location. Any other rental company I've rented from would include any fee for this in their cost. Same for airport fee. However when I picked up the car and reserved it online none of these fees were mentioned. When I dropped it off I suddenly had an extra $40 worth. Would have used a different company.
Standard (Chrysler 200 ou similaire) est la catégorie de voiture la plus réservée chez Enterprise à Temecula.
Enterprise possède 2 succursales à Temecula. Consultez notre carte des succursales Enterprise pour trouver celle qui vous convient le mieux.