El Conquistador Resort

Beautiful resort.

Still recovering from the hurricane. Almost felt the place was hunted because there's nobody hanging around.

The staff was eager to please all of the guests. The view is spectacular.

The rooms were filthy. There were no restaurants open, only outdoor bar food with an extremely limited menu. The hurricane destruction is still evident everywhere. This resort should not be open.

Lovely grounds, comfortable room

Hotel was mostly closed and under renovation. Very few of the normal ammenities were available to guests. This was not disclosed at all on booking.com website. Hotel staff was very honest and transparent about this upon check in. But by this time it was too late and we did not have an opportunity to find other accommodations.

Staff willing to take customers to and from hotel to parking space via golf cart.

Property under major construction so most shops and things to do in the hotel are closed. There’s no place to eat besides the breakfast buffet in the morning. The hotel feels deserted despite the size of the property. Cleanliness of the hotel room is not the best. We found a cockroach inside the fridge door. Carpet and bed is old. Gym smells like mold with equipment rusting. Parking space is about a 15 min walk from the hotel and could get really dark at night.

They have a private island beach I was unable to use because their check in is at 4pm and the last ferry that goes to the island is at 4pm. I was supposed to be there only one day, but checked out immediately after I realized that the infinity pool is not at this location.

False advertisement. Horrible experience and they won't refund me my money even though I did not stay there. Horrible experience and every travel website will know of my experience.