Mitsis Faliraki Beach Hotel & Spa

Very clean kitchen, bar, activity great, food was very good as well, nice people, kitchen are open at night and you can serve all the time..

BED not comfortable, blanked not really clean as hotel itself, wifi very very poor in room, and also for a la cart restaurant they give you appointment at 9, and at the end they tell you we do not have desert because kitchen has been closed( so why do you give reservation at 9 and why do not you prepared our desert therefor you ask us at beginning for desert,IT HAPPENED IN ALL 2 RESTAURANTS

The swimming pool and the garden is really nice, the location right by the sea is great. Only the beach was quite dirty some days from trash. The entertainment team makes a real good job, the programm for kids as well as for adults was very rich every day. The atmosphere at Italian restaurant in the evening was amazing.

We did not get the room we ordered. Instead of sea view we faced the other building and sea was very far away. Some of the empoyees seemed to be tired at the almost end of the season. Esp. the ladies at the pool bar were extremely bored. At the reception we did not get any check-in procedure, every information we needed to ask for. On the other hand some people were very kind - George made the best coctails! And welcoming team at restaurant made us always smile!

location and people were great! the beach side the water is excellent!

STOLEN SHOES CASE: We have stayed room no59- room with private pool and our swim shoes have been stolen from our balcony. Hotel guest relations - Stergos and Diana were super nice people...However, hotel has not taken any any responsibility for stolen shoes...I have been told that there ıs no camera on that side of the hotel due to privacy...My argument was that if it was inside my room would hotel take any responsibility? If yes, why not for our balcony that has one access directly from the room another access only for pool cleaning personnell... Diana has given me some hotel gifts such as candels and offer to have lunch at another Mitsis Hotel in New town Rhodes to do the best she can do...But overall everyone knows that this is my private area and fully under hotel's responsibility. Thus, they need to pay me the exact amount of these shoes which they know the brand and how much it costs....I will do my best to use social media to tell the story exactly and to reach even Mr. Mitsis. This can not be acceptable in a nice 5 star hotel....