Hôtels à Fuzhou

Points positifs: location & facility

Points négatifs: nil

Points positifs: Rien...l’hôtel est en travaux...la rénovation est indispensable... Indigne pour un hôtel Shangri-La

Points négatifs: Pas de bar, restaurant horriblement bruyant...chambres totalement dépassées...ne pas y aller en l’état...

Points positifs: I didn't have my breakfast in your hotel restaurant due to under renovation, I might think that the food level and environment of quality will drop.

Points négatifs: I have no comment.

Points positifs: Everything

Points négatifs: Nothing

Points positifs: Everything is great here. The staff is friendly and very helpful. The location wise is great not that far from the local attractions and the facilities are superb.

Points positifs: Le niveau de service et le petit déjeuner

Points négatifs: Le côté vieillot et l'emplacement

Points positifs: Very nice and modern hotel in Fuzhou. Good breakfast and dinner buffet. Nice staff. Clean and spacious rooms with a view to the river. Rooms are warm, which is good for staying in colder weather. Will choose this hotel also in the future.

Points négatifs: Temperature control of room AC was not accurate. The temperature was higher than to what I set, but it was still pleasant and did not mind it too much. Wish there was a mini bar included, even if optional.

Points positifs: Excellent, specially breakfast!

Points positifs: Hotel is comfy and room is huge.

Points négatifs: Emailed the hotel week ago to check abt some post day payment enquiries but no reply at all. Comms with customer could be improved.

Points positifs: Rooms are great the staff are too. Exceptional staff worth mentioning breakfast manager, Andy Alice shi from the restaurant went beyond their way to ensure we got what we requested for breakfast daily.Fay Kang, and Jessie chen receptionist were amazing. Good location-you can walk 15minutes to a sunshine paradise mall

Points négatifs: We booked for club access and got charged but unfortunately it was under reservation and they still sold it. The company needs to update it's website to about swimming pool and gym at this time (there's no access either)thou they has the pamphlets in rooms already while we were booking this was a big consideration to us.

Points positifs: The overall experience was as usual great. The staff is attentive and the rooms comfortable, clean and spacious.

Points négatifs: The dinner buffet used to be better. Many dishes were already finished and they narrowed down the selection, e.g. Sashimi, Sushi and also the meat selection.

Points positifs: Staff were very friendly and suite was amazing

Points négatifs: Pool was closed and club was being refurbished

Points positifs: HOTEL TRES CLASSE

Points négatifs: Difficultes du personnel a s 'exprimer correctement en anglais en fait ils parlent en Anglochinois il faut suivre.

Points positifs: Due to some personal reasons, I had to change to another room and I'm glad the staff were so accommodating. Thank you!

Points négatifs: I wish the hotel room access card is tied to the level which your room is assigned to. For now, any guests could have access to any level as long as they have the card.

Points positifs: Location

Points négatifs: The staff not very professional

Points positifs: room is clean. there is a mall nearby but is quite far from other attractions.

Points négatifs: More English speaking front desk

Points positifs: hotel staff was able to push back check out time with no additional charge. Great services offered by the front counter. Thanks so much Alan and sea

Points positifs: Clean n comfortable. Friendly n helpful staffs. Facilities good. Restaurants ok. Comfortable bed.

Points négatifs: Nothing really.

Points positifs: room is clean and spacious. there is a mall nearby.

Points positifs: We stayed during Christmas and sure enough we got more than we expected. Front office staff Legal Yin was kind and helpful Special thanks to the reservation team who managed to organize a surprise for my husband as we were celebrating our anniversary. Thanks to the F&B team for the execution. Our stay was simply AMAZING!!Loved the staff on the 33rd floor at the business lounge. Coco and Bonnie made the whole difference. Breakfast at the 4th floor was great and thanks to the manager who always looked after us and Cooka was simply awesome Housekeeping didn't disappoint we had lovely surprise to our room and will definitely return. Hope the staff who went beyond their call will be rewarded to motivate others to have keen eye. A great improvement comparing to what I had read that no English speakers...well we didn't encounter challenge. Will definitely recommend to anyone traveling in Fuzhou!!!!

Points négatifs: Absolutely nothing.... all star

Points positifs: hardware is good. location is perfect.

Points négatifs: staff very unhelpful. both checkin and concierge staff are not helping. concierge staff even refuse to receive delivery packages. when I ask then to keep my luggages, they want me to use machines, even when i am talkng to then face to face. very disappointing.

Points positifs: La qualité du petit déjeuner, en particulier la "Noodles station" et le café (celui du petit déjeuner et celui de la chambre avec sa cafetière à piston). La superficie et le confort de la chambre, la vue sur la ville, la proximité du métro...

Points négatifs: Les dimsun du petit déjeuner, trop gros et pas assez variés. Le fait que les sets du petit déjeuner ne soient pas nettoyés et changés entre chaque client. Les restaurants de l'hôtel fermant trop tôt (ennuyeux lors d'une arrivée tardive). L'absence de rayonnages dans l'armoire de la chambre. Une coupure d'eau ne touchant que notre chambre (douche, lavabo, wc, baignoire) le matin du départ, nous obligeant à quitter l'hôtel sans avoir fait une toilette correcte. Le personnel a été réactif (bouteilles d'eau, proposition (trop tardive) d'utiliser une douche dans une autre chambre... ) mais n'a pas su réparer la panne et surtout n'a proposé aucune compensation, ce qui pour un cinq étoiles est très décevant.

Points positifs: Somehow our booking had been lost and there was no room for us when we arrived. No problem - the friendly staff upgraded us to another room and gave us a free takeaway breakfast for our early start the next day.

Points positifs: Hello breakfast was awesome and location was good too. I didn't really enjoyed as it was raining both days I was there.

Points négatifs: Hello, the room dine-in I ordered was not to my expectations. Very oily, I had part of the noddle and chips/fish. Nest time I will choose something else to check. Thank You

Points positifs: High floors !!

Points négatifs: Breakfast is simple. We stayed 3 nights there, the meal items remain the same. The soup were not hot at all.

Points positifs: The hotel location and view was great. Right by the lake. Hotel was clean and well maintained.

Points négatifs: Many of the advertised benefits such as 2 free drinks at the bar, welcome fruit, turn down service (dessert) were not provided. The manager said it was an old promotion. Furthermore, the lounge didn't operate at advertised hours and the breakfast buffet was so crowded that we didn't have a place to sit, not to mention a lack of food. To be fair, it was a Chinese national holiday. To add insult to injury, the pool was not yet open for the season, even though it was more than 25 degrees Celsius outside. An occasional smoker could be found in some of the corridors, although I do realize this is hard to control in China.

Points positifs: Location, Very good dinner, View from the room on West lake.

Points négatifs: Everything OK

Points positifs: Location beautiful. Staff helpful.

Points négatifs: Bottle of wine too expensive.

Points positifs: Customer services were excellent. I was not well during the stay. The hotel arranged a staff companied me to go a hospital emergency together. During hospital stay, the hotel staff took good care of me.

Points positifs: Loved walking around the lake and park. Great outdoor swimming pool. Very helpful staff. Delicious breakfast. Highly recommended.

Points négatifs: Nothing!

Points positifs: All good.

Points positifs: Clean, new and friendly, helpful staff. The croissants were delicious.

Points négatifs: Being near the lake, there were quite a few mosquitoes if you were walking back at dusk. Separate utensils for the vegetarian options at the buffet would be nice.

Points positifs: Hotel went over and beyond, great customer service

Points positifs: Nothing bad to say, all staff are helpful and effective. And the hotel is brand new and very aggressive to achieve the best one in Fuzhou.

Points positifs: Very good.

Points négatifs: Venue abit far from town area, but OK!

Points positifs: Friendly and helpful staff, from front desk, housekeeping and bellman. Had a good stay at Pullman, will come back for sure.

Points négatifs: Nothing

Points positifs: Great breakfast with many healthy options. The staff are super nice and helpful. The maid cleaned the room thoroughly and fast. The location is next to none.

Points négatifs: None.

Points positifs: très bon acceuil, excellent buffet !

Points positifs: Services !!! Best in my years of traveling . Ives and Tony even helped me to search for my father’s tomb in Fuzhou from google /satellites for 30 min . They successfully found it !!! Amazing ! The waitress at breakfast always remember us drinking peppermint tea . Room is excellent and cleaned on time and discreetly . Hope all other Pullman will be the same when we travel in future . Definitely a recommend .

Points négatifs: None

Points positifs: Breakfast was good, staff were excellent and helpful. Overall room size was large enough. High floor had good panoramic view of surrounding.

Points négatifs: I requested a non-smoking room but the non-smoking room smelled strongly of cigarette smoke. That was really bad! The river view room did not have a good facing of the river.

Points positifs: great location, cool building, comfartbale

Points négatifs: n/a

Points positifs: I liked view from the room, executive lounge, sky lounge, swimming pool.

Points négatifs: Cigarette smell in the room. There were not enough water in the room. WIFI was dropping out and I had to re-logg in all the time.

Points positifs: It was ok

Points négatifs: I booked online and they called me back regarding my request and I have to pay for the extra charge for the river view but I didn’t get anything special, plus the room window was super dirty when I stayed.

Points négatifs: Swimming pool was empty for Repair

Points positifs: The room was generally good

Points négatifs: The service was very poor, overnight cleaning and the sticking of tea, coffee, making beds very very poor complained three times

Points positifs: Nice and tidy room. Soft pillows.

Points négatifs: Smoky smell......no good

Points négatifs: I am still waiting the return payment for the security deposit on my debit card.

Points positifs: The rooms are spacious and clean.

Points négatifs: Breakfast can be better but still good.

Points négatifs: Slippers put in my room were used and not brand new

Points positifs: Breakfast was nice for an hotel in Asia

Points négatifs: The shower head was broken, despite asking to get it fixed twice, it wasn't. The hotel is right next to an ally with lots of restaurants and bars which is nice, but very noisy till late at night. The rooms facing the street also hear all the noise from the event venue inside the hotel, till at least 1am every night

Points positifs: Breakfast is great and room is comfortable

Points négatifs: The staffs take a long time for us to check in and check out. The staffs were not friendly...

Points négatifs: Small rooms and quite old bathroom. Almost no English speaking people at the reception desk. No international TV for business people, mostly local channels. No wide selection of breakfast for international travelers, mostly local dishes.

Points positifs: l'emplacement et le calme

Points négatifs: la WIFI permet tout juste de lire les mails

Points positifs: The hotel location is excellent. The front desk staffs were friendly and professionally, and the house keepers were friendly and helpful.

Points négatifs: Each time We requested some service, have to fill out the “thank you” notes on paper or online which asked by the staffs. It seems the hotel employee performance evaluate system depends on guests feedback only. Does it cause the employees asking the guests in person for good reviews right after the service was provided? Sometimes the guest was busy, it kind of bothering. I have been stayed this Best Western hotel before and It was a good hotel with high standards. However It was disappointed this time, for example, the bathroom shower area wasn’t cleaned in standard way, could see the hair leaves on the drainage hole for days, and the shower glass wall and door were dirty, it indicated that the area haven’t been cleaned for a period time.

Points positifs: Convenient and love the nearby hot spring garden, supermarket and so many restaurants around

Points négatifs: None

Points positifs: Everything perfect, spacious and clean rooms. Change towels every day, staff speak English just as you need. Location is very nice, right next to the park. Breakfast superb comparing to other hotels in China where I stayed.

Points négatifs: No complaints.

Points positifs: Hôtel convenable pour le prix...

Points négatifs: Le personnel est nul... Pas de petit déjeuner avant 7 heures...et le lobby dort encore...aberrant

Points positifs: Nice and quiet. Good facilities too

Points négatifs: The cleanliness of the room can be better

Points positifs: The room we eventually ended up with was quite spacious, clean and comfortable. The bathroom featured a bathtub, separate rain-shower as well as a separate toilet room with a very fancy Japanese style toilet. There are some nice parks around the area for strolls and a mall with some restaurants is only about 20 minutes walk from the hotel. The breakfast buffet is quite good, but can get crowded with a bit of wild-west feel during the holidays.

Points négatifs: We booked a room for 2 adults and 2 children through booking.com, however upon arrival we were told that the room we booked only had either one King or two single beds. This seems to be a major problem in the booking process, as this room was specifically suggested for the above mentioned 4 occupants by the website and included 4 breakfast. This seems to have been changed now, as I cannot find the same room category when I do a search now. After much discussion with the staff and looking at several room options, we were offered a suite for the same price, but had to pay for an additional bed for my son (230 RMB/night), which was a so-so compromise. One reason we chose this hotel, despite the considerable distance from downtown Fuzhou, was the nice outside pool featured in many of the pictures on the website. We were travelling there for the 1st of October holidays in China, which is still quite warm in Fujian province. Unfortunately, we did not find any information on this website that the pool is only open from June to September. We arrived on September 29th and were told, that the day before had been the last day with the pool open and it was closed earlier "due to the coming Typhoon". This was the second big disappointment of the trip, especially for my kids who were really looking forward to swimming. Their indoor pool was just not at all satisfying after that and we didn't even try it. The manager, who we had already occupied a lot during our troubles with the room ended up offering us a chocolate cake, which was delivered to our room the same evening. So we felt they were genuinely sorry for the troubles.

Points positifs: Luxury

Points négatifs: None

Points positifs: Great hotel, perfect breakfast buffet, and as well dinner buffet. Location is OKAY, special to relax out of the city. The whole hotel looks well organized and stuff is taking care of it.

Points négatifs: The out-door pool was already closed, even it had 30degree every day, but welcome to China.

Points positifs: The lounge at the 17th was great for work meetings. The restaurant has an excellent choice and variety.

Points positifs: Clean rooms, bathrooms/, gym, breakfast, etc.

Points négatifs: Location And restaurants

Points positifs: Excellent service and great hotel for the money

Points négatifs: How big it was

Points positifs: good

Points négatifs: all thing are old

Points positifs: Staffs were friendly...there are not much things around the hotel but you can also take didi to go to any destination which is pretty convenient.

Points négatifs: Aircon is not really working well in our room, my mom's room got a chocked toilet bowl which the staff did manage to do something about it.

Points négatifs: breakfast too bad

Points positifs: The staff were Friendly especially Chen Jn helpful.Milk was always hot

Points négatifs: The eggs stations could improve. Coffee was too bitter. The buffet closes before 10 so be aware despite it states till 10. The room we stayed in , the bathtub always leaked not sure where water came from especially after shower. The safe are really old design of the key.( can buy the newer model. The internet was really slow sadly we wanted to watch a few things online but streaming was really bad.

Points positifs: I was upgraded to a beautiful suite over looking the lake. Everything was so clean. It's a fantastic location. We went for a walk all around the lake and into the town. Breakfast was amazing. So much delicious choice. Will be staying here next time we come to Fuzhou.

Points négatifs: It will be good if there is shuttle bus or transport to take tourist or visitors out to the centre for shopping or dining options

Points positifs: Excellent buffet breakfast. Refreshingly helpful staff who helped us book a train to Wuyishan.

Points positifs: Very good experience , even better than what I thought , great job

Points positifs: There was not that much variety for breakfast. Although when I asked the Chef to make me some eggs they did. I ate dinner one night in the Restaurant, barely anything on the menu, what I chose, they didn't have and then I need another choice. I expected more options for the food.

Points positifs: Great! Foods are perfect for my taste. Ambiance is also great and very near to the park. Room and facilities are also great and highly recommended.

Points négatifs: Nothing.

Points positifs: + We loved the gym and enjoyed working out there. The gym had more than enough equipment and nobody else was in the gym. + The laundry room was especially useful especially in winter + It's next to a mall, convenient to eat and shop

Points négatifs: - Staff couldn't find our booking because she didn't look carefully - Staff didn't really speak English - Room wallpaper was peeled - Sink was leaking - Windows were dirty and dusty - Laundry room was dirty, there was some guest's underwear left in the basket - For a remote location, it was actually quite noisy, there was loud electronic music probably from KTV next door - Was told ok for late check out by reception only to receive a wake up call the next day telling us to check out

Points positifs: Room is spacious n clean

Points négatifs: The family room only got a queen size bed, it would be better to ve another single or queen bed so that it can accommodate at 3 to 4 pax to sleep comfortably.

Points positifs: Near bus station

Points négatifs: Not many shops around

Points positifs: The water pressure in the shower

Points négatifs: No nreakfast included