Points positifs : Nothing
Points négatifs : Bill totally wrong. Never closed out. Got email qith wrong contract and amount. Never called me back. Never answered phone at Asheville airport. No wonder you are bankrupt!!
Points positifs : Every step of this process was horrible. Rude, disorganized associates at pick up. The car was still dirty when I got into it and all the tire pressures were dangerously low. The drop off location wasn't operational and it took over an hour to get someone on the phone who could tell me how to return the car. 2 days later I'm still trying to close out my reservation with them. I will never rent with Hertz again.
Points négatifs : Absolutely everything. Horrible experience, will never use Hertz again.
Points positifs : Staff was great. Understaffed though! Long line to get car! Took 45 min.
Points négatifs : More help at counter
Points négatifs : I reserved a mid size car. When I arrived the only thing they had was a club cab Dodge Ram. Not great for 4 people with luggage that has to sit in the bed in the rain.
Points positifs : great experience
Points positifs : Yes the staff was friendly and I love the convenience of the location. Prices are some of the best in town. I always use Hertz.
Points négatifs : more staff to make rental process shorter.
Points positifs : The staff at the pick up point was very kind and the process was quick and easy!
Points négatifs : More explanation about drop off. I understand they don’t have a lot of control over how the place ais designed but when I arrived it was confusing and left with some unease that I was just to leave the keys in the car and go. I wasn’t explained this and I wasn’t fond of not being able talk to ne one
Points négatifs : It had a number of piece of trash in the car.
Points positifs : Cheapest rental and wonderful car.
Points négatifs : Couldn’t find my rental contract to send a receipt so does that mean I get the car for free since I never received a receipt upon returning the car?
Points négatifs : Wasn’t able to even get car because of credit pull should let customers know this ahead of time before you charge them insurance for a car they can’t get
Points positifs : The car was very nice.
Points négatifs : The pick up was awful. The agent did not realize the drop off was at a different location and she had to redo the paperwork. Then she charged the wrong amount, so she had to do the paperwork again. She got it right the third time. When I finally got to the car, I saw the gas tank was at 3/8. I had to walk all the way back to the agent because the rental agreement showed a full tank. I won't know if I got everything corrected or not until I get the charge on my credit card (the agent at the drop off was unable to print me a receipt). I expect more from Hertz.
Points positifs : Fast friendly service. Good connectivity in the car.
Points négatifs : Car seat was not the most comfortable
Économique (Chevrolet Spark ou similaire) est la catégorie de voiture la plus réservée chez Hertz à Asheville.
Hertz possède 2 succursales à Asheville. Consultez notre carte des succursales Hertz pour trouver celle qui vous convient le mieux.