Points négatifs : When I called them to confirm my car rental reservation, they said that they have no car available for me. I told them that I had already paid for the car rental for 10 days at the time of online booking. However, it didn't change the outcome. Obviously, they gave away the car I paid for.
Points positifs : NOTHING
Points négatifs : THERE'S NO CAR WHEN I GOT THE SITE AND I'M STILL NOT REFUNDED!
Points positifs : Nothing
Points négatifs : Poor customer service by the attendant. I prepaid for a car and was a few hours late picking it up on May 24th, 2019. The attendant gave my prepaid car to another customer and had NO cars to rent. I was offered a cargo van to drive from Chandler (Phoenix) Arizona to Las Vegas.
Points négatifs : Manager failed to mention that pre-paid gas wasn't refundable. I TRIED to do a good deed and fill the tank up with gas before returning the vehicle and they STILL charged me an additional $56 for the pre-paid gas!! I got ripped off for an extra $100! Great job!!
Points positifs : Elizabeth was amazing! She clearly knows her job well and is very good at it! The whole team is friendly, personable, and genuinely interested in their customers. It was a pleasure!
Points positifs : The car I got was in great shape and easy to drive. Very comfortable and easy to get used to driving. When picking up the car the attendant was helpful and answered all of my questions.
Points négatifs : N/A
Points positifs : The vehicle was excellent in gas mileage, luxury, comfort and size.
Points négatifs : Nothing
Points négatifs : Reserved a compact car . Received a Kia Accent , a sub compact, with no cruise control .
Good value - way easier than picking a car up at t
Points positifs : Very friendly staff. Drop off time only took 5 minutes
Points négatifs : Pick up time took about 30 minutes. They didn't have all the cars they needed.
Points positifs : New car
Points négatifs : Quand je les ai appelés pour confirmer ma réservation de location de voiture, ils ont dit qu'ils n'ont pas de voiture disponible pour moi. Je leur ai dit que j'avais déjà payé pour la location de voiture pendant 10 jours au moment de la réservation en ligne. Cependant, cela n'a pas changé le résultat. Évidemment, ils ont donné la voiture que j'ai payée.
Points positifs : RIEN
Points négatifs : IL N'Y A PAS DE VOITURE QUAND J'AI EU LE SITE ET JE NE SUIS TOUJOURS PAS REMBOURSÉ!
Hertz possède 1 succursale à Chandler. Consultez notre carte des succursales Hertz pour trouver celle qui vous convient le mieux.