2.0
Waited an hour and a half for no service. Everyone in line also waited that long but some people just ended up leaving for renting from another company: this is not HERTZ it’s a franchise working with hertz and the service is extremely slow. Only one person on the counter. Worst service I’ve experienced in a car rental ever: unfortunate for hertz to be represented this way.Avis laissé le 16 juin 2023
avis de![kayak]()
2.0
I bboked the reservation that morning, because the rate was $60 dollars cheaper than Alamo for the same car. When i got to the counter, there was no one there for 10 mins and when she arrived she asked if i booked the reservation today. When i said yes, she said we have no cars and that was it. Zero help in getting me something. I will not book through Kayak again!!!!Avis laissé le 19 sept. 2022
avis de![kayak]()
2.0
Took an hour to pick up rental car. Only 2 people in front of me in line and they did not have complex situations which would merit lengthy customer service time. Also was downgraded from a premium car without any further discount.Avis laissé le 7 juil. 2022
avis de![kayak]()
8.0
Our customer service woman was great, very friendly & personable!! The ONLY issue we have is that she said she was upgrading us & we didn’t feel as though the car she put us in was an upgrade. Other than that everything was perfect!! Would definitely rent from Hertz again!Avis laissé le 12 juin 2022
avis de![kayak]()
10.0
Given us the plug in cord so we could have recharged. Staff was excellent at pick up and when we added a driver.Avis laissé le 17 avr. 2022
avis de![kayak]()
10.0
Great experienceAvis laissé le 27 mars 2022
avis de![kayak]()
8.0
The gentleman at the rental desk was great! The car had a somewhat offensive odor in it which did not subside during the course of our 3 day rental.Avis laissé le 22 nov. 2021
avis de![kayak]()
10.0
The agents were wonderful!Avis laissé le 8 nov. 2021
avis de![kayak]()
8.0
Had an issue with the drop off due to a change that was made to a location which is no longer open. They charged me another day of use as I had to go back to the first place I supposed to give it back late for obvious reasons.Avis laissé le 29 oct. 2021
avis de![kayak]()
3.9
We had several negative issues, but the one that stands out is: we didn’t know the engine of a Ford Fusion automatically shuts off and restarts when idling (a fuel economy feature.) We thought it was a problem with the car, reached out to Hertz, were assigned a case number, cancelled all our plans for the day.. but Hertz never contacted us **for the remaining 4 days of the rental**. For fear a car problem may arise on a future trip, we will NEVER use Hertz again.Avis laissé le 10 oct. 2021
avis de![kayak]()
10.0
Hertz check out and return was very easy and well managed. The Jetta was very good on gas. Clean and reasonably comfortable, however the drivers seat back would not adjust.Avis laissé le 10 oct. 2021
avis de![kayak]()
3.9
Our car was very clean and comfortable. Drop off was easy. Our experience with the Hertz representative was disappointing. He appeared disinterested in his job and serving us. He had air pods in and did not communicate that we would be charged a $200 security deposit. We felt like we were interrupting his day.Avis laissé le 21 sept. 2021
avis de![kayak]()
