Avis des clients
Note globale
8,7
Excellent
Basé sur 115 avis
Propreté
8,8
Confort
8,7
Prise en charge/retour
8,9
Rapport qualité/prix
8,6
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Commentaires récents
Avis des clients
36
7
3
3
2
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10,0
Points positifs : Ease of picking up and dropping off. Shuttle driver and staff were very helpful
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10,0
Great customer service!
Points positifs : Great customer service!
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10,0
Hilo, Hawaii Hertz with Aloha
Points positifs : The wonderful Aloha spirit with the employees and a very nice upgraded vehicle
Points négatifs : Are you kidding?!! Nothing to dislike about Hertz Hilo Airport experience
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10,0
Easy Process. New Car.
Points positifs : Check in an check out was fast and easy. Got a spotless car that looked new. Price was great.
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2,4
Pack a lunch
Points négatifs : There’s Hawaiian time then there’s hertz time. I checked in with the agent at the desk and they told me the vehicle I rented would be right up as it was just washed. 20 mins later I asked if they could follow up on the eta and they said “they should be pulling up any second now”. At this point my infant daughter is on the verge of a meltdown. 40 mins after signing my contract, still no car. “I just checked and they’re rounding the turn sir”. At this point I’m already checking with other rental companies to get any vehicle with A/c so I can get my family out of the sun. Advised I would have to pay the cancellation fee and weighed the additional time it would take to handle writing up another contract, we opted to wait ANOTHER 22 mins! 62 mins after signing my contract, infant loosing it, sitting in a hot [un-cleaned] vehicle, I vowed NEVER to choose hertz again. Start your vacation off correctly using another rental company.
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10,0
Points positifs : Wick setvice
Points négatifs : Drop box at end was covered. I didn’t want to stand in line again to return
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9,6
Great service and price
Points positifs : The service was exceptionally friendly (Wendy!).
Points négatifs : Now I know I don't want a Mazda SUV. I just din't like the layout.
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10,0
Points positifs : the process was very quick and smooth
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10,0
Points positifs : Not applicable because car rental lot was closed by the time we returned the van at 9:30pm.
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7,6
Points positifs : Friendly, helpful staff person
Points négatifs : Cost of extra insurance
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10,0
Hilo airport was easy and simple even though we got there at 8:59 at 9
Points positifs : Super nice people in Hilo HI
Points négatifs : Couldn't stay longer. :)
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7,2
complicated electronic car with poor directions
Points négatifs : Display screen that distracted driving, especially at night. Couldn't figure out how to tun it off. Advise bringing duct tape for such cars/
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