Réservez une voiture de location chez Hertz à Kahului

Points négatifs : My problem is with Kayak and Hertz. I thought I was renting a car at OGG airport. Instead, you gave an address that was a $20 taxi ride away at a small hotel—But you gave no notice or warning that I would need to leave the airport to rent my car. How hard would it have been to make sure that was clear on my rental confirmation? Instead, I waited an hour in the Hertz line only to find out I needed to return to the terminal, take a $20 dollar taxi to a hotel with a small Hertz desk, wait another 45 minutes before I could get my car. Bad customer service on your and Hertz’ part. I’ll take my business elsewhere next time!

Points positifs : Friendly staff. Great daily rate for an SUV.

Points négatifs : Two Hertz locations caused us great confusion and wasted time. Hertz experience at the airport location was horrendous. Worst rental experience in history. Actual SUV that we received for our trip was dirty, had a large brown stain on the ceiling, and was an old poorly maintained vehicle struggling to operate. The trunk closed on my back while I was loading groceries and the engine made large noises.

Points positifs : Easy drop off

Points négatifs : They want to charge my an extra $15 a day for my husband to drive the car... we booked a full size SUV which stated pathfinder or similar (picture of Tahoe was on it) we got a Ford Explorer, which doesn’t fit 4 medium size suitcases like the description stated that it did.. staff argued with me when picking the car about the size... car was dirty inside, seats were stained for the amount of money should have received better service. We will never rent with hertz again!

Points positifs : Nothing

Points négatifs : They overcharged us. They did not provide the car we ordered, instead giving us a much smaller hatchback that didn’t fit our children and our luggage. They offered no discount, no alternative. To top it off they also charged us an additional day rental because there was no one working the desk at the drop off and I left the keys in the provided drop box. It was a complete rip off and the worst customer service imaginable.

Points négatifs : I had expected my rental pick-up to be at the airport (OGG), and it was not clear from any of my confirmation messages that this was not the case. Upon arriving at the airport Hertz desk I was referred to take a taxi to the offsite location for my rental pick-up. However when we arrived at the offsite location we were informed that they did not have the car that I had reserved and for which I had prepaid. I was instructed to go back to the airport to get the car I had reserved. Once I got back to the airport I was quickly provided the correct vehicle, but it shouldn't have taken that many steps and was a frustrating start to our vacation.