Réservez une voiture de location chez Hertz à Madrid

Points positifs : Yes, but the process is unnecessarily deceptive. The pricing seems favorable but than they hit you with exhorbidant insurance costs that exceed the actual rental cost. These costs are hidden until your at the counter. Lots of other add-on costs. VERY unpleasant process. I expected more from HERTZ.

Points négatifs : Address my comments above!!!!

Points positifs : Staff not friendly

Points négatifs : Don’t try to rip off from customers; need to explain rent car that we never experienced; need to fill up washer liquid - it was empty

Points négatifs : Hertz overcharged me 100 euros for fuel. I returned the rental full of fuel as I told them I would when I rented the car, but they still charged me for a full tank of diesel.

Points positifs : The rental car center was fairly straightforward to find and navigate.

Points négatifs : The desk agent upsold us a nicer car since he claimed it had GPS installed and was cheaper than asking for a GPS device. The car did not have GPS and when we discovered that we were too far from Madrid to swap it. Hertz did not help resolve the issue.

Electronic invoice after rental added 5% w/ unauthorized currency exch

Points positifs : friendly staff, quick pick up and drop off

Points négatifs : Final invoice was incorrect. My contract was for 331.75 Euros, not $392.23 USD. After dropping the car, they sent an electronic invoice showing that they applied a conversion rate that hiked the cost of the rental by roughly 5%. They were not authorized to convert to USD. I was not given any invoice in dollars until the electronic invoice appeared after leaving Hertz. I did not agree to any conversion rate.

Overpaid

Points négatifs : We returned the car 5 days early but we’re not credited for the early return Car had low tire pressure and we had to pay to air them up Also, they sold us on how hard it would be to find a gas station so we paid to have them fill it at the end. That was very hard to estimate. We ended up dropping it off with 3/4 tank but still paid $80 up front Overall, I feel ripped off

Bad organization

Points négatifs : Kayak had an issue in their website since when I wanted to change the reservation dates, Kayak pointed me to Hertz's website, but when I wrote the confirmation number I got from Kayak, Hertz could not recognize it. This was an issue since I had to call Kayak but they do not even have a number to call or at least I could not find it. Then I called Hertz and they could not help me by phone and I was forced to go to Hertz's office personally in Madrid's city center. To make matters worse, the represesentative in Hertz's office could not really help me either since she also could not change a reservation done through Kayak. She has to change it manually and leave the new details expressed in a paper so that the Hertz representative could see it the day I was supposed to pick up the car. Then also I had received a new price the day I went to change the reservation, and such price was different to the price I received when I picked up the car. So there was a discrepancy in customer servie within Hertz. All in all, Hertz's organization here was poor, and Kayak's booking section was poor as well since it did not let me change the reservation. Bad experience here.