Réservez une voiture de location chez Hertz à Mesa

Points positifs : Returning the vehicle was easy

Points négatifs : We were charged a smoking fee and we didn’t smoke in the car. The car we got already smelt like cigarettes and I want a refund for the charge

Points négatifs : Making changes to the rental pickup. I had a medical emergency so my wife had to pickup the cat Hertz wanted $700 to let her pickup the rental. She was listed as the driver but she did not have the credit card the rental I rented the car with. Customer service wanted $700 to make changes. Things were finally taken care of at the local level. Customer service from hertz sucks

Points positifs : I did not like anything.

Points négatifs : Hertz never followed through with my car rental. I prepaid and reserved 3 weeks prior to my arrival and they sent me a text the night before explaining that they would not have a vehicle for me in the state of Arizona. It has been nearly one month and I have not received a refund.

Points positifs : Nothing. We where denied the car after taking a 45 dollar Uber ride from Sky harbor AP to get it. I stated that a mistake was made on purchasing the rental and we had came from said AP to pick it up. The manager refused. We tried to get a new rental from Herrz at sky harbor but the deal was four times more expensive ( 1230.00) for the week. We ended up getting a car from a much more hospitable rental company at Mesa AP and they had no problem letting us return it at Skyharbor AP. The counter help was very rude to the point of making my temper rise. I tried to get customer service for over an hour to no avail. I’m having my bank withdraw payment.

Points négatifs : Read above and figure it out.

Points négatifs : Bad customer service at the front desk

Points négatifs : your company was ruthless in NOT trying to accommodate my need to drop off at a different location, I was met time and time again with RUDE and nasty employees. The entire experience was by far the worst Ive had since renting cars I returned your vehicle instead of extending for my needs because your company just would not help me. I went to Enterprise and could never have been happier. I will NEVER rent from your company again and will firmly express my horrible experience in all my social media as such will my daughter.

Points positifs : It was a cluster from the beginning - we paid for a pick up truck and none were available - had to change reservation not to mention the pick up location was not what we thought

Points négatifs : Have the vehicle you order there and ready for you - you expect what you get when you reserve it