Avis des clients
Note globale
6,9
Bien
Basé sur 112 avis
Propreté
7,2
Confort
7,0
Prise en charge/retour
6,6
Rapport qualité/prix
6,7
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Commentaires récents
Avis des clients
26
10
16
5
12
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4,8
Points négatifs : No one at counter for 25 minutes, car was not what was originally offered, but understand modes can change. Car was smelly and needed an oil change. Still a great deal and got the job done.
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4,8
Points négatifs : Rented for Labor Day weekend and we did not get the size vehicle that I reserved. Returned it at the agreed upon time and it was not checked in for almost 2 days. Received a nasty message threatening to “take action” and my card was charged for extra day’s.
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10,0
Points positifs : The friendly ladies that helped me
Points négatifs : nothing
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2,0
Points positifs : Nothing
Points négatifs : Car reeked of smoke. No attendants to be found anywhere.
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4,4
Points négatifs : Nobody was there for drop off. Their lot was full so I had to park wayyyy far away. Apparently they are closed on Saturday’s? Also, they charged me twice! I already paid when I booked it and then I got another charge a few days after I dropped it off..... irritated.
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2,0
Points positifs : Staff seemed bored with our problem. We got there and they said they had no record of our reservation. They checked by name and credit card number. So we decided to rent with another company but when I got home I found I had been charged for a rental even though we never got a car with Hertz.
Points négatifs : Don't charge people for a car they never got!
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9,2
Points positifs : The van was new with great features. Pick up was quick and easy.
Points négatifs : With the Coronavirus going on I was hoping to get in a clean car. There was still stuff left in from the previous renter and could tell things weren’t wiped down. Glad we had our own Clorox wipes
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8,4
Points positifs : employee was super nice and drop off was super easy
Points négatifs : only one employee working took a while to pick up car
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10,0
Points positifs : The drop off was simple and quick. Employees were very helpful, friendly and personable.
Points négatifs : I cannot find any problem that came to my attention. I will definitely choose Hertz again, they were courteous and made doing business with them easy.
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9,6
Points positifs : Drop off was very easy. Staff was friendly and helpful.
Points négatifs : The signs in the Las Vegas airport directing us to the shuttle were confusing,
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9,2
Points positifs : Your staff made both pick up and drop off expedient.
Points négatifs : While I understand it is snow-bird season in Arizona the rental rates in the Phoenix area are very high right now even given that.
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2,0
Points positifs : Friendly staff
Points négatifs : Reserved an SUV to go to snow country. They picking up, they only had a van! Waited an hour for someone to drop off an SUV, looked at it and it smelled bad and was full of dog hair. Did not rent and asking for refund.
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