Points négatifs : I ordered a 4x4 car with winter tires. I was told I was given a 4x4 car with winter tires. I wasn't until I was 100 miles away in the middle of snow that I realized I was given a 2x4 car with summer tires. IRRESPONSIBLE and DANGEROUS.
Points négatifs : Staff is rude and standoffish. They make you wait for over 1.5hrs to pick up a car you have a confirmation on and constantly try to upsell. Do not rent from here. They put the Hertz name to shame.
Points positifs : The drop-off was very easy and they arranged a taxi for us.
Points négatifs : I ordered an Audi A3 or similar on Kayak, which is a small sedan type. Particularly, looking for sporty and small to navigate narrow roads in Italy. After waiting an hour to have our number called, the lady was rude, unhelpful and after a while, told us we were getting a Renault Kadjar, a whale...
Points négatifs : Finding the route to the drop off was horrific. The signage was terrible, even with GPS guidance it was difficult. We are assuming that this is an airport issue & not the fault of Hertz, since the issue would relate to all rental agencies. Must allow plenty of time for “first time” drop off.
Points positifs : Very efficient.
Points négatifs : Choice of car
Points négatifs : Huge, hour long wait to get the car. No seating in waiting area. Terribly difficult walk to the car rental lot.
Points positifs : It was an drop off
Points positifs : Upgrade and price
Points négatifs : Had to wait over an hour for pickup
Points positifs : Nothing
Points négatifs : Although I was able to make a reservation online, the place was not open when I went to pick up the car. After waiting an hour for the place to open, I went to a different Hertz only to find out that it was a holiday and only certain locations were open. I was very frustrated by the fact that I was allowed to make an online reservation despite Hertz knowing they would be closed that day. No one ever tried to contact me and give me the heads up. Very frustrating experience, would not recommend
Points positifs : Location
Points négatifs : Horrible wait times to pickup car even with reservation. No information on wait times or why the wait was so long. Nothing done to address the wait or the people waiting in 39 degree Celsius weather because there was no room inside. Attendant told us there was gas near the drop-off which was completely wrong.
Ready to wait 4 hours for your car? This is your chance.
Points positifs : Attendants were polite.
Points négatifs : Had to wait 4 hours for a reserved, pre-paid car. Attendants say this is normal during peak months (summer and again in winter).
Not what I booked
Points négatifs : Long time to wait for the pickup / registration desk. Car was smaller than what I booked.
Chez Hertz, une voiture de location à Milan coûte en moyenne 26 € par jour.
Économique (Opel Corsa ou similaire) est la catégorie de voiture la plus réservée chez Hertz à Milan.
Hertz possède 20 succursales à Milan. Consultez notre carte des succursales Hertz pour trouver celle qui vous convient le mieux.
Non (selon nos données)