Points négatifs : Mentioning the PlatePass and how it works would have been helpful.
Points positifs : the car was great and the process was smooth and fast
Points négatifs : no complaints
Points positifs : Hertz employee was super helpful. She let me view the car before signing, and helped us review other options when we saw the trunk wasn't going to work with our 4 bags -- making special care to use any discounts we were eligible for through insurance, etc.
Points positifs : Pleasant
Points négatifs : Too far from where i live
Points positifs : good MPG, inside clean
Points négatifs : some dents
Points positifs : The car was great and very clean.
Points positifs : The Hertz representatives were helpful and focused on our needs. They helped me with a problem I was having with connecting with Lyft.
Points négatifs : Not a thing!
Points positifs : not a single thing.
Points négatifs : When I showed up at my rental time to pick up my rental for a wedding I was in later that day, I was told "sorry, there were no more cars on the lot for the day, so there would be no car for me. When I started to question the agent, she said "you could go walk the lot and see for yourself if you don't believe me". She said there might be a cargo van i could use, but it would only take one passenger, which I needed room for more. After asking her what she suggest I do, she walked away without explanation, later returning with another agent simply telling him "he wants to talk to you" This new man told me I was "lucky" because someone had just returned a car I could take, but it didn't have a chance to get cleaned and the gas tank was only half full. having no other choice, I took the car and was not even walked out to the car or showed which car it was. I had to hit the button on the key in the parking lot. when I got in the car, there were sticky stains all over the interior, the gas tank was completely empty and the gas light was on, and the passenger seatbelt alarm beeped the entire time, even though there was no one in the passenger seat most of the time. As someone who travels bi-weekly for work, I have never experienced anything like this, especially such poor customer service. The $200 deposit taken from my credit card has yet to be returned, and another $50 charge was attempted.
Points négatifs : I was charged for Travel insurance even though I didn't end up renting the car.
Points négatifs : $14/day charge for a car seat! Spoke with multiple people to coordinate getting the car seat and no one mentioned an additional charge.
Points positifs : Great customer service!
Good price for rentals. Good clean cars
Points positifs : Car ran well and was comfortable to drive. Was available when promised. Easy pick up and return.
Points négatifs : The rental site should have longer hours on Sundays.
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