Points positifs : Staff at pick up was easy and very friendly.
Points négatifs : The drop off on the locations off day could be better. The key drop off was a slot in the door with no cover and I could see all other keys dropped off. Anyone could have used a hanger or long item to grab any set of keys to take a return rental. Need to make it so you can’t see in with a sleeve not letting anything to be removed once put in.
Points positifs : Everything was easy. I will definitely use them again.
Points négatifs : Everything was great.
Points positifs : Staff was good when I picked up the minivan
The vehicle was big enough for what I needed it for.
The vehicle was easy to drive.
Points négatifs : The vehicle had a very strong odor of cigarettes That was very disappointing since I was in the car for several hours.
Points positifs : Car was in clean condition overall.
Points négatifs : The inside of the car smelled like someone had recently tried to cover up the smell of cigarette smoke, but that’s only a small complaint. The main issue is that Hertz is slowing customers to book one-way cars with drop-off locations That have been shut down. When I arrived at my drop off location on time after 7 hours of driving, I found out that the location has been closed for several weeks and it’s not possible to leave the car there. I then had to sit on hold with poor customer service for 2 hours when they finally told me to call back tomorrow morning so they can then tell me where to leave the car...it’s yet to be seen if I’ll be charged extra for all of this. I will not be booking with Hertz ever again.
Points positifs : Liked the free upgrade to a larger vehicle.
Points négatifs : Drop off was confusing. It appeared there was one person to record drop offs and there were like 30 cars in the drop off area.
Points positifs : The car was nice
Points négatifs : Tell us about the hidden fee
Points négatifs : Picking up the car took forever.
Points positifs : Helpful staff at pick up.
Points négatifs : The price was a scam. I told I could prepay for a better deal only to find out I would be forced to pay more later. 1.) There is a fee for dropping off at a non-airport, something not part of the quoted price. 2.) was charged taxes when I picked up the car. Basically the price they quote you is just a scam to get you to commit to renting from them.
Points négatifs : There was no Hertz rep there for delivery or pick up
Points positifs : Quick, no fuss, car drove just fine.
Points positifs : Very helpful check out person, accommodating.
Points positifs : Drop off was smooth.
Points négatifs : Had to wait for car to arrive.
Compacte (Ford Focus ou similaire) est la catégorie de voiture la plus réservée chez Hertz à Rochester.
Hertz possède 3 succursales à Rochester. Consultez notre carte des succursales Hertz pour trouver celle qui vous convient le mieux.