Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

Room 711

Points positifs : The room was nice, no real complaints about it or the hotel. Except. There was a metal clanging from the elevator that is right beside the room. It's loud and wakes you up. It needs to be addressed. Perhaps it's already in the works.

Points positifs : The staff was very polite and attentive.

Points négatifs : There was some construction going on outside and nothing was mentioned before hand on your web site. Had I been informed before hand I would have requested a room away from the noise or booked another hotel. (Maybe that's why nothing was said.)