Hilton Hawaiian Village Waikiki Beach Resort

Excellent Resort

Points positifs : We stayed here two years ago, in an Oceanview Room in the Rainbow Tower, and now we're back and staying in an Oceanfront Room in the Ali'i tower. This is a great place, walk out of the hotel lobby and onto the sands of Waikiki Beach. The resort covers several acres, packed full of shops, restaurants, bars, everything - and then a simple stroll down the beach and you're in the main shopping area of Honolulu. The Ali'i Tower and the Rainbow Tower are similar in price, the difference though in the Ali'i Tower is that it's like a special club within the larger resort. There's a dedicated Concierge, many perks such as free water etc, a dedicated level 2 area that contains a gym, a swimming pool with deck chairs, and a bar with tables and chairs. You also get a leather wristband that they suggest you wear on the premises, and that gets you front of line access to all the Hilton owned restaurants on the property, and that's proved to be very handy. Highly recommended, and we wouldn't stay anywhere else in Honolulu.

Points positifs : Everything was great! The beach was beautiful, 5$3 staff, facilities, location was excellent!

Points négatifs : The pools were overwhelming, crammed with people. Also, the hot tubs always has children playing in them and were unattended, they weren't very relaxing. An "adult only" hot tub or sauna would be an added bonus! We weren't the only couple frustrated by this.

Points négatifs : Bathroom had a sliding door and no fan. No privacy.

EXCELLENT HOTEL, STAFF, LOCATION

Points positifs : Hotel staff, bars, main pool, being right on the beach. I had requested Diamond Head view with the package I bought, and found that I wouldn't get that on arrival BUT the guy that checked us in did find one albeit on a much lower floor but still fantastic view and that made my 50th birthday very special. Drink pricing different in different bars! The resort fee baffles me, no idea what that is actually for. Staff were great and the Pronto Pickle was a life saver after a very full day of sightseeing and touring! Great staff in there too, and we could take hot food to the room with a couple of drinks from the ABC! :o) sitting on the balcony watching the sun go down. Nothing better.

Points négatifs : Check in seems an incredibly slow process and there's little point to the 2 lines for HH members. However, the staff do not let you leave the check in without ensuring you have every bit of information you could want. All very patient staff. Pricey hotel, resort fees, and parking fees, and beer! However, the cost of cocktails were a welcome surprise! The pools are all in the shade by 5pm, which is such a shame.

Great location and extremely good staff, but it is

Points positifs : Staff were absolutely wonderful. We even had a bellman refuse a tip and a staff member on break offer to help us. Magnificent and gorgeous property in the heart of everything. This is a very large property with several buildings and can get crowded. It is rather easy to get lost also. Attentive staff and service more than makes up for that.

Points négatifs : It is a large property with several buildings so it can sometimes feel like a factory. It is also easy to get lost. However top-notch staff make the difference. We did have a misunderstanding about what kind of breakfast we got for a prepaid fee and where it was located. We were told we should get a full breakfast. Vouchers said continental breakfast in one building - staff told us to go to a different restaurant (mistake). Again, staff made everything ok.

Review

Points positifs : Wonderful relaxing atmosphere! Nice walking path along the beach, good variety of restaurants, beautiful views & grounds, staff was very nice

Points négatifs : Main pool is dated, looks 1970s, MAIN COMPLAINT: NO Room Service. What major hotel resort has no room service? I was disappointed. food is pricey. Go to a market & get waters, fruit snacks etc. & save $