Heritage House Hotel

Great location, hotel needs some work

Points positifs : Can't beat the location, walking distance to Hyannis center.

Points négatifs : Hotel is dated. Smells of must, chlorine and carpet cleaner, yet isn't that clean. Old and tired looking, needs an overhaul.

Awful!

Points négatifs : Didn't have a room upon check in....was given a room key and walked in on another family asleep. Eventually given a room that was dirty. Management is a disaster. Never going back to this place ....

If the staff says yes they say yes to everything.

Points positifs : Room was clean and the place was close to Main Street and the waterfront

Points négatifs : Shower was small the grab bar was in the way unless your skinny and I am not. The girls at the front desk did not know how to explain where the room was. They told me around the other side. I parked around the other side. Then walked in after five minutes to figure out the key card. And went up the stairs down the hall thru the next hallway up another set of stairs and one more small set of stairs and there was my room. Right above the front desk. If your older or have lots of luggage get a Sherpa for your bags or go on a trip to find your room first. The rolling luggage cart will do you no good. Only the front entrance has a ramp.

Blood on the comforter and pillow case!!

Points positifs : I thought the location was convenient. Staff was friendly.

Points négatifs : There was blood stains on the comforter and pillow cases. We checked out early because we didn't feel comfortable

Horrible !

Points négatifs : Nous n'avions pas de chambre à notre arrivée, on nous a donné une clé pour la chambre, nous sommes allés dans un autre famille m'endormir. Finalement donné une chambre qui n'était franchement sale. La direction est un désastre. Je ne reviendrai pas à cet hôtel.