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I liked the cleanliness of the hotel and the friendliness of the staff. They acceded to our requests to ensure that we had the most pleasant stay. Waitress Renuka at the club lounge was the most thoughtful and friendly staff member. We were very pleased with her amazing service. I wish the Club Lounge served more food and a greater variety.
Room Is very clean and neat, Hotel staff are also very nice,friendly and answer to all our doubt. The room service is also very fast and efficient. The bathtub is slightly smaller even for 1 to squeeze in.And the buffet breakfast should have more variety of food for choice.The jacuzi and swimming pool is also slightly smaller and looks abit old and dirty.
Big room n big bed
location b/fast is rather simple, despite classy hotel.
good selection of restraunts, near shopping center.
Room was large, got 2 queen bed and also managed to squeeze in a baby cot. Rather convient location with shopping mall near by. And a new mall coming up just down the road by Q1 2011. But very dusty. Got a shock when we had to shift some furniture around to fit the cot - found medicine,seeds etc under the soft and thick layer of dust behind the glass/cup. Front office want to charge me for the extra bed requested during reservation, but never use/call on site, they told me it's for my 3rd adult charges and that they have to pay it to bookings.com. I had to reason out with them.
The comfort and how large the room is! Room service foods are way overpriced.
Très bel hotel, chambre spacieuse, belle salle de bain, piscine agréable. La prestation est à la hauteur de ce qui est présenté sur le site internet. Facile à trouver car fléchage juditieux
Il n'y a rien Tout
Rapport qualité-prix excellent, calme, personnel efficace. Cuisine très correcte locale et internationale. Bel espace avec piscine et jardin. L'éloignement du centre oblige à utiliser des taxis car aucun commerce accessible à pied. Accès internet payant et cher.
Service is no good. Not value for money.
friendly staff, very helpful. not that I can think of
We enjoyed our stay, the hotel has a great central location and is clean and well maintained. The breakfast was excellent. A bargain at the price we paid.
The staff were really friendly and approachable. It is so far the best hotel i've stayed in Johor. Apparently, there were blood stains on the carpet and bed sheets.
Your very friendly staff
good location,in the city centre near to shopping centre and custom check point to Singapore. no complaint
The pillows failed the standard of a 3 star hotel; awful smell. The room pictures showed in website did not reflect the actual room which is at the old wing. We requested for two rooms, both single bed but request not fulfilled. The rooms were adjacent without the service door in between. Another disappointment and inconvenience for the family. The noise insulation was really bad.
The Puteri can be more comfortable than that...
freindly staff - nice rooms, nice pool area + excellent location down town Breakfast buffet can be improved, but OK
Without the overall staff being,very friendly and helpful, I don't think I could write down a single thing. The porters and concierge desk especially was helpful. Hotel is not up to previous standard. In room services lacking (only 1 glass per day, using standard sheets on King bed, etc.) Restaurant and room service fare not up to standard (in fact some what quite distasteful). Driving around JB is complicated and stressful at best. This hotel is very difficult to locate and return to by car. Parking lot and elevator has a very "used" look. Meal buffets are crowded so the traffic flow needs to be improved to reduce the wait times.
Spacious room and courteous helpful staff. I was early at check-in and the friendly young lady at Reception offered me a smoking room that she said didn't smell and she was right. Room - an apartment - was large and homely. Certianly good value for money!
As a Singaporean on biz, the hotel facing Singapore allows use of our local mobile connection. The location is hard to find. The in-room Internet connection is slow or not working at all. Should allow for opt out of Breakfast and offer a better room rate. This avoids wastage.
Room is very comfort Parking in front of the hotel should be free
facilities are impressive and good value for money,wide variety of food at buffet breakfast but mainly asian oriented food Pool was fullof day visitors and their children, so impossible to swim in the kidney shaped pool,shame. The decor and genearl fabric of the establishment was looking tired. Only a taxi or your own car will find the place, the roads around the cause way are now a nightmare!
one of the best Hotel I stayed in Johor Bahru. Congratulation to Staff etc. The Hotel has a unique niche, not seen by myself for some time In getting Dinner, the service was good, except the kitchen was slow, food however was good
The place was very family-oriented. The staff were nice. The service was slow.
Room was clean, grounds were beautiful, pool was clean, food was good Room had been smoked in, room needs more information like a map,
nice rooms, clean
good staff, the room is spacious, the room is clean. 1. the swimming pool tiles are very dirty. 2. the food in breakfast is not nice 3. the restaurant's lights are dirty (breakfast buffet)
Bello hotel is great! It has a nice, modern, clean look. I would definitely go there again and recommend it to others. It's great value and the staff were excellent in meeting our needs. Thanks Bello hotel! I liked everything. The room was on the smaller side maybe, but very comfortable.