Voulez-vous définir comme devise par défaut ou pour cette visite uniquement ?
J'ai adoré cet hôtel. L'un des meilleurs que j'aie jamais connu. Le personnel était sympathique et serviable, et la chambre était fantastique. On a une belle vue sur le centre-ville.
Lits confortables Ils ignorés ma carte service de chambre les 2 dernières nuits.
Personnel très sympa partout où je suis allée. Grande chambre, propre et confortable. J'ai adoré la vue sur la ville. A proximité de restaurants, de clubs de jazz, et du Crown Center. Je le recommanderais sans hésiter lors d'un voyage d'affaires ou avec la famille. Un open bar sympa avec cuisine.
Location and cleanliness was great. They do have a shuttle to take you places within 3 miles but it want not operating during my stay because of staffing problems. Staff was courteous and helpful. I did like the restaurant or their menu. It is a lost opportunity. No draft beer. It's a lovely location and with the right menus and bar snacks, this place could be hopping. It was empty on super bowl Sunday; it's a shame.
Location across the street from the ballpark was great. Could have used a bit more counter space or a luggage rack.
Right next to stadiums The shampoo and body wash were connected to the shower wall and were empty
The second room was cleaner and bug free at least. Where to begin, I am not one to complain but i have had better experience's at a $40.00 a night budget motel. Hidden driveway. no adequate parking or place to park to check in, Rooms smelt stale and had roaches in it, the bath tub in 2 rooms would not drain or drained extremely slow, The pool had no entry or exit steps, just a ladder. There was breakfast offered, but they wanted over $11.00 per person for some buffet scrambled eggs and cold cereal. The beds were hard as a rock. the noise from the lobby echoed throughout the hotel and down the halls. when i called to ask why the lobby was so noisy as i had a 7 year old trying to sleep. i was told quiet hours were after 11:00pm.
The night clerk was very bubbly and friendly on check in and was helpful in helping me figure out how to get to the wifi. There should have been a better explanation in the room literature on how to access the internet from the room. It still refers to a data port on the phone, which is a bit outdated now.
The access to highway and eatery's The beds were to small the sink leaked and toilet took a long time to flush the lower level is were the put us and it felt like it. The security door to parking lot was broken. I told a staff and they said they have been working on it for a couple of weeks now. That really concerned me anyone could just walk in with no security surveillance.
Close to arrowhead The hot water served tasted like coffee. The bar/eating had real poor service and took evening help forever to serve you both days and they was not busy. The breakfast food was cold. Taco John was faster next door to get waited on. For $180 a night the soap dispenser in shower was not filled. For money I would stay at Drury Inn down road with free breakfast and evening free drinks and food.
The young staff was pleasant. The amenities. No spa or continental breakfast (would have paid more for it)
We were in town to watch the Cardinals play the Royals - so the hotel was in a perfect location! Staff were very helpful upon check-in. Bartender and wait staff at the restaurant/bar were fun and helpful. We enjoyed sitting at the bar talking to them. We loved the balcony in our room. Enjoyed the no smoking aspect of the hotel. Beds and pillows were too soft. The shower did not drain correctly so in the shower you had to stand in dirty water. Room AC was not very cold.
The beds were extremely comfortable. The pillows were so soft, too. I would go back just for the beds. The staff were also very very friendly! There wasn't anything I didn't like. It was very nice, honestly. :)
Best selling point is the location to the sports complex. The facility was clean. It was a nice place to stay but exception. I would stay there again.
nice, clean, and comfortable. Walking distance to the ball park. Overall a very nice place to stay. after checking in and getting to our room we discovered the a/c was leaking water and the corner of the rooms carpet was wet. We called the front desk at 3pm had to leave at 5:30 with no response. Got back to the hotel around 10:30pm still had nothing done about the a/c. went to the front desk and they had to move us to another room. The front desk employee said the would refund half of our cost for the room but that did not happen.
Great hotel The Staff there was really helpful, great location to go to the Plaza, or Westport 10 minutes walking time they have a shuttle if you are not into walking, or even the metro bus is right outside take you straight to power and light, or plaza. The rooms were very clean as well relaxing, and everything you needed was there. place is very secure at nights. oh the room the breakfast was awesome Blueberry waffles, among all your other stuff for breakfast! I will defiantly stay there again recommend as well to ever need a room for the night in K.C. Props to the girl who works at nights help me unlock my rooms restroom door that locked by itself. The rooms restroom doors have locks, that can lock you out? but the staff got it unlock quickly.
Staff Shabby, shower leaked all over
I've been here on multiple occasions and been happy with each experience. Friendly staff close to the plaza.
good staf,good location,
I could use iron to dry my washed clothing. I could not connect to the wireless internet because the internet was limited or not available.
Oh my goodness! From the moment we stepped out of the car and walked through the beautiful secluded garden patio, to the moment we stepped in the door and were greeted and invited to enjoy free margaritas - the staff did everything to ensure our stay was wonderful. Upgraded room for free- plus we returned from dinner to find a bottle of champagne chilling with a note from the staff wishing us a Happy Anniversary. Wonderful breakfast- close walking distance to the Art Museum and The Plaza. We will be coming back here again!
Was asked for my room key as proof that I was staying in at the hotel. Was later informed by an employee that the individual that asked for proof that I was staying at the hotel did not ask the Caucasian individuals who were staying at the hotel. Will never go back.
Nice place. Good location. Valet expense.
Being unfamilar with the area, I opted for the valet parking for our stay. When I ventured out from the hotel to the Country Club Plaza area 1.5 blocks away, I found a large free parking garage! Won't make that mistake again if I ever go back there.
We had a great weekend at Hotel Sorella! All of the staff was great! Especially enjoyed the staff at breakfast. Simone was over the top friendly! We had a group of international students in attendance with us and she made them all feel right at home.
It was very close to point of interest. It also had a great bathroom! The bed and pillows were extremely comfortable. The room was a smaller than I expected.
Front desk gave us all vouchers for free cover to get into the Power and Light district (worth $10 each) and vouchers for free cover for two of the bars within it. No refrigerator or microwave in room. Expensive parking.
Personnel aimable à la réception. Vue. Couverture chauffante (intéressante en hiver évidemment). Clef démagnétisée deux fois (dangereux en sortant du garage!) Tapis des couloirs et des ascenseurs (manifestement à rafraichir). Personnel de nettoyage (on demande s'il est nécessaire de faire la chambre!, savon ou café non remplacé) et du petit déjeuner (attentes invraisemblables à l'entrée et à la table).
We arrived late around 11:00 p.m. and was directed to our room. When opening the room we were smothered by heat, apparently someone left the heat on high in early September? Also I notice that the luggage rack was out and the bed was ruffled as if someone had been on the bed. I called the service desk and they moved us to a new room, that room the bedroom televlision was not working, but instead of calling down immediately I waited until the next morning and mentioned it to the hotel clerk also one of the keys was not working. Returning that evening the television still was not working and I tried to place a call to the service desk and the phones were also not working, therefore I had to walk down to the desk to report the problems.
Large, spacious rooms, free internet at the lobby The staff did not inform me that my luggage arrived
It was a good sized room with more space than I expected. It was very comforable too. The room was clean when I arrived, but when I came back after a long day of work, houskeeping never cleaned the room. The bed was unmade & the bathroom was a mess.
The Sheraton up held the reputation of a very service friendly and classy hotel for minimal price. Lobby, rooms, and service were all excellent. There was a wedding group staying on the same floor which caused a bit of noise prior to and later following the reception. I really didn't bother due to the nature of the event that happened but doors were quite thin...
Lobby bar and breakfast staff were excellent! No longer have valet parking, garage narrow, dark. Even though we were paying $170 plus for room weren't able to claim points because we booked using Expedia! When we checked in room was very small, we've stayed here several times so we know the room sizes, & warm. Turned the air down & left for the evening. When we returned thought it was still warm, turned air to 60. Woke during night because it was warm. When I looked out window next morning realized the window was open several inches, causing the warm & humid room!! Room was never vacuumed during stay, linens were grayish not white, I have pictures. Remote didn't work. All in all I was very disappointed since I was the one to reserve the rooms for a reunion. We stayed here in 2009 and everything was wonderful, not this time. I felt this was a Sheraton!
pas loin de l'autoroute mauvais accueil petit dejeuner loin d'etre continental la proprete est limite tres cher pour les prestations recues
proximite de l'autoroute facile a trouver acceuil tres désagreable et antipathique. Petit déjeuné quasi inexistant
Le personnel était toujours très gentil et serviable. Pas de courant à la réception. Il manquait des moulures sur la table. Des porteurs ne serait pas fermer l'oeil. Les draps étaient tachés.
Terrible breakfast, but that's normal in the USA.
The beds were dreamy and everything was super clean, I also liked that there support being "green". Staff helpful and caring . Good healthy breakfast. I liked everything:))
Spacious king size suite, comfortable bed and pillows, quiet room on first floor, full size breakfast buffet. Security guard patrolling parking lot at night. White comforter had makeup stains along top edge
good value location was good but not ideal; i.e we would prefer to be a little closer to Main street.
The hotel was fairly easy to get to and decently close to the activities we were planning on doing in the city. We had no major issues and not having to pay for parking was great! Our room was clean by most people's standards and the staff did their job. The hotel was fairly dated and had a strange smell. The breakfast, while free, was disappointing at best. We didn't go to the pool area so I cannot say much about that. The neighborhood is a little off putting and not a place I would suggest taking a family to. However, it did what we needed it to do which was to give us a place to sleep and get ready before spending our days doing things around the city.
the location, and the staff loud occupant above me
Desk Clerk was amazing. very noisy late at night. need to quiet down rowdy teenagers
The bathroom was very small and very poorly lit. It felt like a slasher movie.
The staff were all friendly and helpful. There was a business centre with free internet use.
We just lost our mother and I wanted to take my Handicapped brother, 15yr old nephew and my sister to K.C. just to get away from it all. I had just been there 2 weeks prior and loved my stay. I realized quickly that it would accomodate all 4 of us. Loved the free breakfast, happy hour, location, the 2 flat screens & fridge. Most importantly so did my family. The first visit 2 weeks prior I had a shuttle driver that was not so nice and left us standing there trying to get into the shuttle. The hotel did give us a free movie and snacks when we complained to them.
Everything about the hotel was amazing from the shuttle service to the pool to breakfast! The bed was super comfy and the room was perfect! I was on my way to Ohio for military and they took care of me which was very generous of them. I got great rest for the next day of traveling! Overall great experience! No complaints from me.
Staff was friendly and helpful. Hot breakfast was exceptional with everything one could possibly want for breakfast. Beds were very comfortable. Very noisy since St. Luke's hospital was nearby we listened to sirens the entire night. Noise from the room upstairs from 4:30 in the morning on. Very small bathroom with a very dirty floor.
Nice, comfortable hotel with a cosy interior. The breakfast buffet was good. Good service as well.
Fantastic hotel, great experience. We were staying with our two young children, ages 4 and 7, and two teenagers, aged 18 and 19. They all loved it. They used the pool (we had a wedding) and said it was fantastic. Breakfast was a little confusing...not everything was together, but manageable. The food was great. Our room had two queen beds and a pull out sofa. The kids all used the bedroom and we stayed on the couch when we got back from the wedding. The pull out couch was one of the most uncomfortable things i have ever slept on. We felt every spring in the "mattress", which was about 3 inches thick. I think the floor would have been a better option, but who wants to sleep on a hotel room floor? If not for the horrible mattress, would have given 5 stars.
Loved the breakfast and workout room. The rooms were clean and comfortable. The suits give you more space to relax. Staff was very helpful...my key would not open workout room...told front desk and within minutes a maintenance man was fixing the door! Elevators were extremely slow and there was not enough room in the buffet line to accommodate large groups of people.
Location, clean, good breakfast, shuttle, nice room. No shampoo or soap in the room.