Commentaires récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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10,0
Points négatifs : Very smooth and efficient process from start to finish.
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7,2
Points positifs : It went quickly. The car was optioned up.
Points négatifs : They try to nickel and dime you over everything. They said there was a $5 (approx.) charge to activate the satellite radio. When I got in the car, satellite was on. I doubt they could turn it off. THE WORST: At drop off, no one was manning the return booth. They had a sign that directed us to leave the car unlocked and the keys in it. The sign said that I responsible for the car for the the next 48 hours. UM, NO. What was I going to do? Should I cancel my flight so I can babysit the car? Should I find someone else to take the car and return it later when someone is there and pay for the extra days? They don’t get to lay that responsibility on me by deciding not to have adequate staffing.
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6,0
Points négatifs : Very disappointed, at time of pick up I paid ahead for gas, it was not explained to me whatsoever that the price may change depending on the size of tank of the car, I had a midsize and in the midsize parking area was a pick up truck, upon return the truck because of the size of tank I was charged almost an additional $25.00 -$30+, (i’d have to actually calculate it with the receipt), the check-in of vehicle specialist recommend I talk to the front desk, I went to the front desk shared my displeasure. The front desk assistant was the same lady that checked me in 3 to 4 days prior and gave no real concern I told her it was very misleading And that she had not shared with me whatsoever the pay a head for gas would be depending on vehicle and size of tank. I ended up spending maybe close to $60 and only drove 162 miles. Very very disappointing with how Alamo handled this, I will choose to not rent from Alamo again. Clerk shared there’s nothing she would do or could do. Very disappointed customer, William Neef
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9,6
Points positifs : Drop off staff was great!
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10,0
Points positifs : Friendly staff, quick pickup and drop off, good price, choice of car!
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9,2
Points positifs : Drop off was a breeze. Pick up was quick--"choose any of the vans at the end of the row".
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8,8
Points positifs : Staff excellent
Points négatifs : More selection of vehicles.
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10,0
Points positifs : Super Easy!
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10,0
Points positifs : Easy pickup and drop off.
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10,0
Points positifs : That staff was very friendly. Car was clean.
Points négatifs : Car kept warning is that it needed maintenance.
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6,0
Points positifs : The care was very nice and the drop off was very easy.
Points négatifs : I had set it all up to skip the counter. The website specifically said that was available at MCI airport. After wasting a ton of time outside I had to go back in and now the line was huge. They didn't care an made lousy excuses. I needed the car another 9 1/2 hours and they charge a huge amount.
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9,2
Points négatifs : Nice car; good experience picking up and dropping off. However, the car didn’t have any washer fluid, which I discovered when I was driving on a dusty gravel road.
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10,0
Points négatifs : Very smooth and efficient process from start to finish.
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9,6
Points positifs : Drop off staff was great!
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10,0
Points positifs : Friendly staff, quick pickup and drop off, good price, choice of car!
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9,2
Points positifs : Drop off was a breeze. Pick up was quick--"choose any of the vans at the end of the row".
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8,8
Points positifs : Staff excellent
Points négatifs : More selection of vehicles.
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10,0
Points positifs : Super Easy!
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10,0
Points positifs : Easy pickup and drop off.
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10,0
Points positifs : That staff was very friendly. Car was clean.
Points négatifs : Car kept warning is that it needed maintenance.
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9,2
Points négatifs : Nice car; good experience picking up and dropping off. However, the car didn’t have any washer fluid, which I discovered when I was driving on a dusty gravel road.
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6,0
Points négatifs : Very disappointed, at time of pick up I paid ahead for gas, it was not explained to me whatsoever that the price may change depending on the size of tank of the car, I had a midsize and in the midsize parking area was a pick up truck, upon return the truck because of the size of tank I was charged almost an additional $25.00 -$30+, (i’d have to actually calculate it with the receipt), the check-in of vehicle specialist recommend I talk to the front desk, I went to the front desk shared my displeasure. The front desk assistant was the same lady that checked me in 3 to 4 days prior and gave no real concern I told her it was very misleading And that she had not shared with me whatsoever the pay a head for gas would be depending on vehicle and size of tank. I ended up spending maybe close to $60 and only drove 162 miles. Very very disappointing with how Alamo handled this, I will choose to not rent from Alamo again. Clerk shared there’s nothing she would do or could do. Very disappointed customer, William Neef
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6,0
Points positifs : The care was very nice and the drop off was very easy.
Points négatifs : I had set it all up to skip the counter. The website specifically said that was available at MCI airport. After wasting a ton of time outside I had to go back in and now the line was huge. They didn't care an made lousy excuses. I needed the car another 9 1/2 hours and they charge a huge amount.
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