Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
6,0
Points positifs : The care was very nice and the drop off was very easy.
Points négatifs : I had set it all up to skip the counter. The website specifically said that was available at MCI airport. After wasting a ton of time outside I had to go back in and now the line was huge. They didn't care an made lousy excuses. I needed the car another 9 1/2 hours and they charge a huge amount.
avis de
-
9,2
Points négatifs : Nice car; good experience picking up and dropping off. However, the car didn’t have any washer fluid, which I discovered when I was driving on a dusty gravel road.
avis de
-
8,8
Points négatifs : Several times that I’ve reserved rentals recently, I’ve been given cars other than the class I reserved. None have been upgrades but vehicles that I would’ve paid a lot less for if I had reserved them originally.
avis de
-
9,2
Points négatifs : No staff at drop off
avis de
-
10,0
Points positifs : Friendly staff and both check in and out were a piece of cake.
avis de
-
10,0
Points positifs : Great rental process. Nice staff. Easy to pickup and return the car. Loved the car we got!
Points négatifs : Nothing. :-)
avis de
-
6,4
Points positifs : KC Alamo staff friendly and efficient. They got my missing backpack with laptop to lost and found at Alamo, and agent was helpful in returning to me. Only thing was I got laptop back day AFTER 5 hour presentation, not before. Local staff great. Alamo's national lost and found procedure was awful.
Points négatifs : Discovered missing laptop 150 miles from airport. Could NOT contact KC Alamo directly to resolve in timely manner. Had to work through obtuse Alamo online reporting system and indifferent national phone rep. Had to do trainings without laptop. Traumatic experience. Will not use Alamo again.
avis de
-
9,6
Points positifs : Yes
avis de
-
10,0
Points positifs : Super fast and easy picking up and dropping off.
Points négatifs : Help knowing what cars I could pick from. They let us use National's car lot and we weren't fully sure what cars we could grab.
avis de
-
6,0
Points positifs : Friendly staff
Points négatifs : Trash in car from previous renter. Oily film on inside of windshield made driving at night dangerous. Car needed an alignment.
avis de
-
7,2
Vérifier le niveau de lave vitre
Points négatifs : On nous a donné une voiture qui n’avait pas de lave-vitre. Et ce, même si une tempête hivernale était annoncé et que le personnel d’Alamo était au courant. Lorsque nous étions sur la route, nous avons réalisé que la voiture n’avait pas de lave-vitre ce qui aurait pû être dangereux. De plus, avec un froid de -15C nous n’avions pas de balai à neige pour gratter les vitres. Il me semble qu’une compagnie sérieuse devrait se préocuper de la sécurité de ses clients. Mais au moins ils nous ont donné un crédit de 15$ à la fin...mais ça ne change rien pour ce qui est de la sécurité. Nous sommes peu impressionné...pour une seconde et probablement dernière fois que nous louons avec Alamo. We were given a car that did not have windshield washer, even if the staff was aware of a winter storm approaching. When we were on the road, we realized that the car did not have windshield washer which could have been dangerous. In addition, with a outside cold temperature of -15C we did not have a snow brush to scratch the windows. It seems to me that a serious company should be concerned about the safety of its customers. But at least they gave us a $ 15 credit at the end ... but that does not change anything in terms of security. We are unimpressed ... for a second time. And probably it will be our last time with Alamo.
avis de
-
6,0
Unknown charge
Points positifs : Decent price, open late
Points négatifs : Car was dirty, including pet hair, dirty windows. Returned early. They said I would get emailed receipt but I have not. I did receive a charge on my credit card. What is it for?
avis de
-
9,2
Points négatifs : Nice car; good experience picking up and dropping off. However, the car didn’t have any washer fluid, which I discovered when I was driving on a dusty gravel road.
avis de
-
8,8
Points négatifs : Several times that I’ve reserved rentals recently, I’ve been given cars other than the class I reserved. None have been upgrades but vehicles that I would’ve paid a lot less for if I had reserved them originally.
avis de
-
9,2
Points négatifs : No staff at drop off
avis de
-
10,0
Points positifs : Friendly staff and both check in and out were a piece of cake.
avis de
-
10,0
Points positifs : Great rental process. Nice staff. Easy to pickup and return the car. Loved the car we got!
Points négatifs : Nothing. :-)
avis de
-
9,6
Points positifs : Yes
avis de
-
10,0
Points positifs : Super fast and easy picking up and dropping off.
Points négatifs : Help knowing what cars I could pick from. They let us use National's car lot and we weren't fully sure what cars we could grab.
avis de
-
6,0
Points positifs : The care was very nice and the drop off was very easy.
Points négatifs : I had set it all up to skip the counter. The website specifically said that was available at MCI airport. After wasting a ton of time outside I had to go back in and now the line was huge. They didn't care an made lousy excuses. I needed the car another 9 1/2 hours and they charge a huge amount.
avis de
-
6,4
Points positifs : KC Alamo staff friendly and efficient. They got my missing backpack with laptop to lost and found at Alamo, and agent was helpful in returning to me. Only thing was I got laptop back day AFTER 5 hour presentation, not before. Local staff great. Alamo's national lost and found procedure was awful.
Points négatifs : Discovered missing laptop 150 miles from airport. Could NOT contact KC Alamo directly to resolve in timely manner. Had to work through obtuse Alamo online reporting system and indifferent national phone rep. Had to do trainings without laptop. Traumatic experience. Will not use Alamo again.
avis de
-
6,0
Points positifs : Friendly staff
Points négatifs : Trash in car from previous renter. Oily film on inside of windshield made driving at night dangerous. Car needed an alignment.
avis de
-
6,0
Unknown charge
Points positifs : Decent price, open late
Points négatifs : Car was dirty, including pet hair, dirty windows. Returned early. They said I would get emailed receipt but I have not. I did receive a charge on my credit card. What is it for?
avis de
