Réservez une voiture de location chez Budget à Kansas City

Points positifs : The counter was closed prior to the scheduled closing time. We were unable to pick up our rental under this reservation and had to check nearby counters that were still open to try to find an available rental. The entire fiasco ended up costing us more than double the original reservation. How will we receive compensation for the unacceptable incompetence?

Points négatifs : You could have remained open until your scheduled closing time or at least until our scheduled pickup. We called ahead once the plane was on the ground and no one ever picked up despite it being 15 minutes prior to our reservation.

Points négatifs : Our flight was delayed, the rental office was closed at the airport when we arrived at 1205am. No options but to wait there till 7am to get car. Spent $185 for a cab and hotel that wasn't in our travel plans or budget. No help or discount from budget rental!!!

Points positifs : The staff at the pick up location was friendly. But the staff at the drop off location was rude.

Points négatifs : I rented the car for only one day from Kansas City Airport to Cedar Rapids Airport on 8/30/2019. My rental was $97 and I also paid a pre-paid fee for gas of $35 making my total $133 in total. My account shows budget charged me $300 and an additional $11. Please I need my refund and this to be fixed.

Points négatifs : Car class reserved was not available, an intermediate sedan. The only options available were gas guzzling sports car or mini van.

No customer service

Points positifs : Nothing

Points négatifs : After almost four months reservation they didn’t have my premium SUV and they offered me an upgrade to a very uncomfortable 15 passenger van. After complaining they offered me $ 25.00 discount.

Mistake not Admitted

Points positifs : Turn in of car was fine.

Points négatifs : I was given a key and a space number after check in and both were wrong. The car that fit the key was in a different space and was not what I had reserved. I had to return to the counter and the clerk refused to acknowledge any error and left me standing at the counter.I eventually walked outside again to find her and she had obtained a different car. I had to go back in and redo the paperwork. No apology was ever offered.