Things happen, how the staff handles them is impor
Big suite Perfect location
A/C broken, customer service is lacking. We got back late to the room and found that the room was hot, and the air conditioning was broken. The hotel was fully booked for the festival "Juro Svente", so the staff was unable to relocate us to another room. We could not open the windows to cool the room because there was a load restaurant and busy square below, with smokers under the window. The room was hot and we were stuck. The person at the desk explained that others were having similar issues, and offered a fan to cool a family of 4. Upon checkout, we explained that the reason we booked the hotel is because it had air conditioning, and that we had an uncomfortable night. We were offered a "soft drink" for our terrible night. We asked for the manager and waited a long time. She was very friendly, but not very helpful. In the end, after explaining that our expectations were not met for a "luxury" hotel, the manager offered nothing. After a half-hour of back-and-forth, "It's our fault that we let them know earlier that it was broken" she finally offered a 20% discount, but because my card was already charged she would need to wire the refund to my account. That was a week ago, and I still haven't seen it.
National Hotel est la solution idéale pour profiter d'un séjour de charme en plein cœur de Klaipeda, à deux pas de Place du Théâtre et à 3 min de marche de Ancien terminal de ferries. Les équipements et services proposés incluent un centre d'affaires ouvert 24 heures sur 24, un service d'arrivée express et un service de départ express. Si vous devez organiser une réunion à Klaipeda, faites confiance à cet hôtel qui dispose d'espaces événements mesurant 45 mètres carrés et comprenant un centre de conférence et des salles de réunion. En échange d'un supplément, l'établissement vous propose une navette vers et depuis l'aéroport (disponible 24 h/24) et une navette vers le terminal des ferrys.
Basé sur 817 avis
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