Horizon Hotel

Points positifs : NO

Points négatifs : The lobby is very small, noisy and crowded. The staff at the counter are not friendly, very slow and not professional - e.g. they asked for different amount of deposit for the three rooms we booked (...

Points négatifs : The slowest check-in ever, which almost took me 1 hour.

Points positifs : Good location

Points négatifs : Poor staff, not customer focused. The Breakfast experience was bad, with a lack of choice, restaurant was dirty, the duty manager lacked any control of his staff

Points positifs : Was upgraded to a better room with a surprising big balcony overlook the city of KK.

Points négatifs : The Shower valve was not working properly during my stay, room lighting is too dim.

Points positifs : Nothing! When we arrived our room was already given to someone else. They gave us upgrade on 6th floor but room too small, bathtub and sink were in bedroom. Not bathroom where they should be. We asked...

Points négatifs : They was no iron or hair drayer and the soap dish missing from the shower. We asked housekeeping if they can get us a hair drayer and they replied that the iron and hair drayer was borrowed by another...

Points positifs : Location is great. Very near to the weekend market and just a few minutes walk by the pedestrian bridge to the wet market.

Points négatifs : The room is a bit dirty. Seems like it is not properly clean as you can see dust at some corners and on the floor. Los of scratch marks on the furniture.