Hôtels à Kota Kinabalu

Points positifs: The experience was exceptional. The staff was friendly and helpful. The family room was just like i expected, like the one in the photo. I took the one which was children friendly. 1 King size bed separately with connecting door and the kids room was kids friendly with decoration - have 1 bunk bed and extra pull over mattress. Has 2 large bean bags and Wooden cabinet mean which is kids friendly. My 2 kids, 3 and 7years really love it. The room can actually fit 4adults and kids. I took the one with Sea view. The view was breathtaking. On arrival, the room was ready with compliment drinks, fruits...so welcoming. Got small size robes meant for kids and slippers too. I am actually amazed with the in house toiletry kits - it was all from L'Occitane brand! What a Luxury! Not to mention the interior of the building - extraordinary - High Class. The main reason we came to the resort was for the water park, as we want to spend quality time with the kids. Since there is a lot of restriction flying off from the country. So yeah, Shangri La TAH is the place. Its quite pricey, but its totally worth the money spend!. they also have Kids Zone area, and provided with different activities every day. My 7year old daughter join the Scientist activity where they went out and catch butterfly and other insect!. She love it. Fyi, the resort also provide baby sitting service and other outdoor activities Well i can write on and on and on... To summarize being in Shangri TA Resort had given us unforgettable experience. Really recommended. Will definitely return back.

Points positifs: Great hotel great service...

Points négatifs: Espresso in large mug... prefer small cup size for espresso;-) Italian restaurant was gone... remember it had a great wine list... unsure of alternative western kitchen dining options for couples as we only stayed for one night layover

Points positifs: L’efficacité du personnel , organisation des activités, repas, transferts etc

Points négatifs: La présence de méduses sur la plage de l’hôtel, la rendant inutilisable. D’autres plages pour plongée et snorkeling sur qq îles proches presque sans méduse, très chouettes!

Points négatifs: Unable to change the date nor cancel the booking, due to the coronavirus.

Points positifs: la situation géographique proche du centre ville et l'équipement

Points positifs: Magnifique hall d'entrée Vaste chambre, moderne, très confortable (sur-classés à l'arrivée, merci)(mais climatisation un peu bruyante) Personnel très accueillant et professionnel Wifi efficace dans tous les communs

Points négatifs: Très (trop) grand hôtel à mon goût, trop informel et "usine". Fréquenté à 90% par une clientèle chinoise qui occupe bruyamment les communs, les restaurants, les piscines... Musique permanente et agaçante dans les communs Trop cher

Points positifs: spacieux, chambre sur la mer, bien situe pres du port pour la plongee

Points négatifs: plage toute petite, piscine trop bruyante...un espace dans l'eau est reserve pour les adultes mais pas sur les transats dommage !

Points positifs: La gentillesse et la disponibilité et le sourire à toutes épreuves.

Points négatifs: La forte clientèle Chinoise qui a clochardisés l’hôtel.

Points positifs: we loved water bucket

Points positifs: We were upgraded because there were only single beds for us that they could join together and our daughter's extra bed had no charge - we were happy with that. The buffet breakfast had a very wide selection, eastern and western which is a huge plus point. The taste of the food was above average and in some cases very nice (allowances made for mass cooking) but the hot chocolate could be improved (I think it was the quality of milk). I loved the fresh pomelo fruit! The hotel activities were also very entertaining for my family especially the cooking classes, paddle boarding and for our daughter, games like the watermelon eating, coconut bowling competition and daily water balloon catapulting and water slides. She had a ball! We also enjoyed the band in the night very much at the lounge, we actually attended every night we were there, they sang most of our requests and we built a good rapport with them. The staff were very friendly and accommodating, we loved to chat to them about their native tribal culture and they were happy to share their family history. Those were the highlights of our stay at Shangrila Tanjung Aru hotel.

Points négatifs: The scenery of the beautiful pool was destroyed by the ugly orange buoys. A suggestion would be to have a separate pool for those who cannot swim and are wearing life jackets and where those buoys would be necessary. I understand that the majority of your clients can't swim, but the stunning pool view was spoilt by the buoys and life jackets.

Points positifs: The staff and the location

Points négatifs: The breakfast most be intentional

Points positifs: Déçu

Points négatifs: Me fait penser à un hôtel club , manque de charme , prix des massages et des autres prestations trop élevées, déçu par rapport à d’autres SHANGRI LA. ON essaye dès votre arrivée de vous vendre une chambre plus chère soit disant mieux placée au lieu de vous surclasser comme ça se fait fréquemment.

Points positifs: Personnel rapide et efficace, bons restaurants, chambres propres, espace suffisant dans la chambre, emplacement central

Points négatifs: 2 des 4 ascenseurs ne fonctionnent pas mais n'ont pas dû attendre trop longtemps

Points positifs: The room was nice and clean. The location is very good if you're looking to go to the ferry or the market.

Points négatifs: The staff was not great - they were unaware of several things. Room service was a disaster and required 3 trips to our room - even though the server that took the order repeated it back twice. The manager called very late at night to suggest we use their app and didn't know anything of our customer details (e.g. that we had to depart at 6am for a flight). Despite confirming 3 times for a taxi to the airport in the morning, the taxi was not there and we were late for our flight. Would not stay here again as it's not a good choice for a Marriott brand hotel.

Points positifs: Emplacement, design de la chambre, petit déjeuner très variés

Points négatifs: Ambiance bruyante au petit déjeuner

Points positifs: Everything great, staff were brilliant very helpful

Points négatifs: Nothing

Points positifs: Je suis très satisfait de cette pièce.

Points positifs: Lovely lobby and room. Great hotel

Points positifs: The staff were most professional, polite and pleasant!

Points négatifs: The traffic in the front as it was quite inconvenient for our friends to pick us up and drop us off. However we fully understand it’s beyond your control.

Points positifs: The house keeping team forget to clean and tidy up our room during one of our stay in Kota Kinabalu!

Points négatifs: Housekeeping team to communicate with each others regarding the housekeeping of the hotel's room.

Points positifs: Club lounge was quiet and nice.

Points positifs: Bed really comfy and food was amazing.

Points négatifs: Unpleasent smell from the fish market.

Points positifs: Hôtel très bien et confortable. Emplacement idéal sur le bord de mer et en plein centre ville. Bon.... l'odeur du poisson nous a surpris mais on s'y fait. Personnel vraiment à l'écoute et gentil. Excellent restaurant (très bon Nasi Lemak) et prix convenables : merci à Roger et Daniel qui sont très professionnels et qui parle un peu français. Petit déjeuner copieux et bon. Notre séjour à KK : on a fait une sortie mer et snorkling avec l'agence Amazing Borneo Tours sur un bateau sur lequel nous n'étions que 10 (401 RM pour deux, environ 85 €). Evitez les gros bateaux. Très bonne journée. Le lendemain on a loué une voiture par l'intermédiaire de l'hôtel (170 RM les 12 heures, kilométrage illimité, environ 35 €). On est allée jusqu'au Mont Kota Kinabalu et jusqu'au parc national. Si vous vous sentez de conduire à droite, franchement éviter les excursions organisées en bus jusqu'au mont. Beaucoup d'heures de route, avec des arrêts obligatoires sur des marchés à touriste. Très belle ballade en voiture. Passage obligé : seefood devant l'hôtel (2 mn à pied). Excellent !!! 3 nuits à Kota Kinabalu sont suffisantes.

Points positifs: swimming pool was nice!

Points négatifs: we spent two nights there, and I'd really hope someone will give us a heads up when housekeeping our room lol

Points négatifs: Upon my arrival, I have paid the amount for the room and when I checked out the staff told me that it was a deposit and will be refund. However, when I checked my account, the transaction showed the amount has already deducted on the 9th Mar 2020 during my check in. Now I was double charged due to the mistake made by the staff. It will be good to check before giving assurance to me that the deposit will be refund. Secondly, the cups in the room were not clean and the TV wasn't functioning well. :( I was disappointed.

Points positifs: Great front desk and concierge services. They were all very pleasant and helpful. The beds are meticulously made, clean and comfy

Points négatifs: The room is comfortable and clean but needs to be updated. Eg the kettle & coffee making facilities were hidden in a drawer instead of out in the open for guests to see. If the staff didn't tell me about it, I wouldn't have known. The pool is also not great.

Points positifs: *the view

Points négatifs: *don't book a tour to the islands thru the tour office in the hotel. Their tour is a scam. Overcharging (compared to offices next to the jetty which is 10min away) and promised a bbq lunch which wasn't provided and at the end the driver didn't come and forced to use grab to go back to the hotel. Couldn't find the tour office employeee for 2 days to tell her about what happened and the hotel reception didn't take any action when I told them. They should not allow such offices in their facility. *the breakfast is good but repeated. *you need to cross a road to get to the watet front. *No balcony

Points positifs: Location and room was large and comfortable

Points négatifs: Very helpful

Points positifs: We particullary enjoyed the launge in the evening, but also the gym and swimming pool. The staff was very helpfull and nice. The location is Close to city center and is a good base for adventures (island hopping, mountain trips)

Points positifs: Le personnel très gentil, la chambre est spacieuse et le petit déjeuner royal

Points positifs: Even though the hotel is beautifully designed and has many nice feautures such as hotel pool and spa, my highlight was clearly the very friendly and helpful staff! Terima kasih for the great time at your resort!

Points positifs: Great hotel in the center of the city Clean and spacious room Really good restaurants in the hotel Great value for price

Points négatifs: Forgot to give back my deposit (I know, I should have remembered)

Points positifs: breakfast was good. location was amazing as well. Was really close to the jetty and key tourist areas in KK.

Points négatifs: Staff was not up to par for a good chain. We were trying to book a trip and they were not helpful. Rather pushing responsibility to the next shift. Also, there was no one at the pool; we had to come in to look for a waiter.

Points positifs: Bien placé Belle vue mer

Points négatifs: Établissement vieillissant Mériterait une rénovation totale

Points positifs: Je peux utiliser les installations du Pacifique. Il y a beaucoup de piscines extérieures.

Points négatifs: Il a une trop petite plage privée

Points positifs: Location near the airport

Points négatifs: This hotel need to refurbish. Sofa, carpet and curtain were so old and stained. Children pools were so dirty too.. Totally overpriced

Points positifs: Great view to ocean and nice facilities! Best swimmingpools ever!!

Points négatifs: Could’t swim in the ocean due to jelly fish, 2 kids slept in the same king bed and it wasn’t very helpful from the sleeping point of view, no room enough for sleeping. Extra bed would have cost 170 RM per night so quite expensive!

Points positifs: I have visited this resort a number of times. I always enjoy the fantastic swimming pool facilities, the gardens and the gym. Room is good although beginning to show its age a bit. Staff were busy as it was Chinese New Year but they were generally friendly and helpful. The buffet breakfast offered a large choice of foods (many Asian options) however I feel the quality of the food isn’t as good as when I first visited. Nice views from resort.

Points négatifs: Bathroom floor could have been cleaner. Price of the resort is expensive and I don’t feel that it has the 5* exclusivity touch about it anymore. More of a package holiday setting for groups of tourists.

Points positifs: Friendly staff, great place to stay

Points positifs: Amazing resort with great pools and beautiful garden surrounds, breakfast was amazing and plenty of variety. Rooms are decently sized and clean.

Points négatifs: Pool guards are overly strict, gym was a fair walk at the Sutera Harbour Sister Facilities.

Points positifs: Really nice resort with an amazing pool. A lot of food choices that were not unreasonably priced. Our room was spacious and had a balcony which faced the harbour, this was very nice. The decor was a bit dated. The hotel is by the Sutera harbour which made island hoping very convenient. The Spa facilities was really good too. I will stay here again.

Points négatifs: There were not enough sun lounger chairs by the pool. Although the hotel has a beach and access to the sea, you can't swim here (this was not a problem, just worth noting)

Points positifs: Pictured seaview from the bedroom

Points positifs: It has great swimming pools and ocean view.

Points négatifs: It's really old and beds are also too small.

Points positifs: Face à la mer et très bien pour aller nager avec les enfants

Points négatifs: L'hôtel est vieux et a besoin entretien

Points positifs: Joli cadre et bon petit déjeuner

Points négatifs: Le bruit des avions passant sur l'hôtel et chambres mal insonorisées

Points positifs: Staffs were super friendly and they serve with a smile. Location was amazing. Close to everything.

Points négatifs: Pipe broke then my whole toilet flooded after it was fixed. Food was meh. Nothing extraordinary and refills were so slow. Too many Korean travellers that were noisy and rude. Honestly, was disappointed with the price I paid.

Points positifs: The room view and swimming pool and food were food. Perfect for a couples

Points négatifs: Very good

Points positifs: I like the location and the view. Sunset view is to die for

Points négatifs: In sufficient number of restaurants. There is only a coffee house to contend with

Points positifs: Le parc,restaurant et piscine

Points négatifs: Chambre le lit un peu vieillissants

Points positifs: Très grand et bel hôtel bien équipé pour un séjour agréable. Petit déjeuner très varié, copieux et de qualité.

Points négatifs: La proximité de l'aéroport qui induit des nuisances sonores. Rapport qualité/prix décevant aux restaurants ( notamment le buffet/barbecue sur la plage): Prix élevés pour les plats servis.

Points positifs: Amazing pool and great breakfast buffet. Poolside bar staff are very friendly. Oppulent hotel perfect for golfers.

Points négatifs: Didn't think the dinner buffet was good value and it didn't have the 'Fiesta' vibe. We booked a twin room and received an upgrade to a suite but there weren't two beds. Not a locatio n for those who prefer to walk to destinations. Located on a busy highway meaning you need to either shuttle or taxi to everything.

Points négatifs: My door was trouble. 3 times, i and my friend went to front desk to open it. Also one time, a fuse box is down. I fixed it myself.

Points positifs: Skybar... Room... Buffet

Points négatifs: Very noisy from Chinese customers until 3am!!! Airplanes making a lot of noise all night. Cars outside making lots of noise wheel spinning

Points positifs: Professional, hospital & friendly staff as well as comfort & convenience for location

Points négatifs: None at this stage

Points positifs: Staff are excellent. Room is beautiful. Sea view. Cosy bed. Relaxing. Great for family with children - swimming pool will slide bouncer. Lifeguards are great at their job.

Points négatifs: Nothing i didn't like. All are good.

Points positifs: Nous avons adoré ! Je suis allé avec un vieil ami et nous avons passé un week-end parfait. Le service était fantastique, le complexe était magnifique (et tout comme la plage) et il y avait juste assez d'activités pour nous occuper quand nous ne lisions pas près de la piscine. J'ai hâte d'y retourner.

Points positifs: Rooms and environment is very nice. I loved the nature of the hotel. Personel is very friendly and helpful. There are also fun activities in the hotel such as jungle walking, diving.

Points négatifs: Restaurants are good but too expensive considering the quality.

Points positifs: Breakfast

Points négatifs: My Starbucks cup was broken by staff,and the sea is really normal

Points positifs: Exceptionnel. Personnel très accueillant, la chambre était impeccable, avec une vue imprenable sur la mer. La piscine est au top et les spots pour le snorkeling sont privatisés.

Points positifs: Friendly and accommodating staff Comfortable bed, huge bathtub

Points négatifs: Hot water doesn’t last enough to fill the bath

Points positifs: Une prestation exceptionnel et un personnel très attentionné et très gentil.

Points négatifs: rien

Points positifs: une qualité de service irréprochable personnel super, plage magnifique, chambre avec vue splendide

Points positifs: Un personnel vraiment adorable Le restaurant fisherman coves, vraiment bon Bonne infrastructure de l’hôtel

Points négatifs: Les chambres parfois difficile d’accès Le buffet du soir

Points positifs: Absolutely incredible place. More of an experience than just a hotel or resort. The whole place, the people, everything was beyond what I could have imagined. More expensive than other places we stayed in Sabah but 100% worth it. Would also like to highlight the individuals that made it all the more special. Linda, Jenny, Dickson and the chef in the cooking class were fantastic and really added a lovely personal touch that made us feel so welcome during our time there.

Points négatifs: On the last night was kept up by the sound of a rat biting and scratching in the floorboards above. Obviously taking into account how natural our surroundings are, we were fine with this the majority of the time. Only this spoilt sleep on the last night.

Points positifs: Everything! The check in process at the jetty, the staff, the resort itself, the room, the pool, the beach, the activities.. The food was also great. I honestly didnt have anything I dislike. Just remember to Reserve what you want to do and/or the place you want to eat early to avoid disappointment.

Points négatifs: The only thing I felt I had to "deal" with were mosquitos. It's a tropical island afterall. Perhaps another thing would be the distance to the spa.. Perhaps they could consider providing some sort of shuttle service to go all the way to the end of the resort.

Points négatifs: the shower has now shower head...... I spent two nights there and I paid for breakfast, but one of your staff only brings special drinks to those white folks, what the heck??? Both me and my friend don't feel very comfortable being treated like this -.-

Points positifs: Well expected for a 5 star resort. Service, room, facility and the island. Overall we have a great time there! Will definitely come back again.

Points négatifs: We booked Kinabalu Villa but was put at Canopy Villa. We stayed here before thats why its look so familiar. Since its only 1 nite and you have to walks up and down the staircase. We decided to just enjoy our stay instead. We got great view of the island as a bonus. So no complaint.

Points positifs: Petit déjeuner super. Personnel très gentil et serviable.

Points négatifs: Les taxes supplémentaires non explicitées dans le devis de base, qui induisent une belle différence entre les prix prévus et finals ! Le prix exorbitant d'une navette obligatoire non prévu dans la réservation ; pas le choix, on ne peut joindre le resort qu'avec cette navette :(:(:( Trop de mares stagnantes avec odeurs parfois désagréables et moustiques ...

Points positifs: La vue si vous êtes côté plage est très belle pour admirer la vue et le couché du soleil.

Points négatifs: Le rapport qualité prix n’est pas top.

Points positifs: The room was clean and the bed very comfy. The bath had a fantastic shower. Enjoyed the beautiful view from the rooftop terrace with kindest & very attentive staff. Breakfast was good with various local dishes to be ordered from the menu. Staff at reception & breakfast were lovely and most helpful. Just a short stroll from tourist office & Sunday Market. Will definitely be back!

Points négatifs: Everything was great!

Points positifs: The room was clean, bed was comfy. The view from my room was spectacular. Staff was friendly. Overall the experience was excellent.

Points positifs: Great rooftop pool and very good restaurant.

Points positifs: Établissement très propre et confortable. La chambre où nous étions avait une kitchenette. La vue sur la mer avec balcon ! Un super petit déjeuner varié et copieux .

Points négatifs: Rien

Points négatifs: Chambre trop petite. Plomberie de la salle de bain qui fuyait. Très mauvaise insonorisation. Salle de restauration extrêmement bruyante. Arrivée à 22h30, la serveuse du bar refuse de nous servir un verre alors que le bar ferme à 23h. Les climatisations dans les couloirs sont réglées trop froides. On se prend des gouttes de condensations sur la tête sous les clims. Pas assez de places assises autour de la piscine. Habitué des hôtels Mercure en France, nous avons été, mon épouse et moi très déçu de la prestation de cet établissement. Nous ne pourrons que le décommander à notre entourage. Seule bonne note à attribuer aux portiers pour leur aides et bienveillance.

Points positifs: petit djn complet et tres correct

Points négatifs: la propreté de la chambre qui était très limite nous étions dans une chambre a deux lits en bougeant le lit il y avait sous ceux ci de nombreux cheveux longs, de la nourriture, des papiers gras, une pantoufle, de la poussière...on a eu l impression que le menage était fait sur ce que l on voyait......les plaintes pres de l'ascenseur était couverte de poussière.....Indigne d'un hotel mercure

Points positifs: Emplacement pratique. Bon marché

Points négatifs: Certaines chambres sans fenêtre !!

Points positifs: Good location. Comfortable bed. Nice view. Friendly and helpful staff.

Points négatifs: We were given an unclean room with disgusting toilet, the front desk didn’t know the room was not clean, but we got upgraded to a bigger room later. The water was not hot in the evening, it works again in the morning. There was blockage in the sink and it went away after some time. Overall there is quality issue with the water facility.

Points positifs: Had a great stay at the Mercure hotel! The staff was super friendly and attentive. The rooftop pool was a nice way to cool off in the afternoon/evening and the sunset view was amazing from here. The boat to the different islands is a 5-10 min. walk and there are plenty of nice restaurants in the area for lunch/dinner. My room was very spacious with a comfortable/large bed and all the facilities I needed (and even more).

Points négatifs: Just 2 minor points: the breakfast was okay but not very diverse. Would have loved to get some pancakes and croissants every day. Also a tip for the yoghurt: the portions are very small (just one spoon and it's gone) and it currently isn't being cooled. My room was on the 16th floor, it was supposed to be a 'quiet' room, the first few days this was the case, but during the weekend there was a lot of noise from the street (cars/motorcycles). I had to wear my earplugs for those 2 nights.

Points positifs: The rooms are huge and clean.The living room and master bedroom boasts a breathtaking view of the sea.

Points négatifs: Breakfast spread was limited. Food was almost the same for the 4 days of breakfast.

Points positifs: The location It’s clean Has hand sanitiser Big bed

Points négatifs: The poor heater system The car park system was too slow A lot of noise from construction site

Points positifs: Le personnel pour les informations données leurs sourires et les bons repas

Points négatifs: Personnel très sympathique J'ai passé un agréable séjour.centre ville à 20 30 mn en voiture distance correcte. Mention spéciale au chef cuisiné repas très bon le meilleur petit dej goûté par ma sœur ayant visité beaucoup de pays = manger différents buffet breakfast. Merci pour tout

Points positifs: L’emplacement est magnifique et magique. Vue sur la mer, soirée bercée par le bruit des vagues.

Points négatifs: Il manque des activités pour les enfants et un bar sur la plage pour les adultes.

Points positifs: Emplacement au calme sur plage magnifique

Points négatifs: La mer ramène des déchets, le nettoyage de la plage de l’hotel Devrait être quotidien. Situation très excentree seul restaurant dispo dans les 20 mn de voiture aux alentours donc peu de choix même si la nourriture est tres bonne

Points positifs: Le standing l accueil et l intervention de technicien au cas d un soucis technique très rapide

Points négatifs: La plage n est pas équipé de bain de soleil seulement la piscine (3) ou il est interdit de les déplacer

Points positifs: Le cadre idyllique nous as permis d'oublier certains aspect négatif. La chambre reste tres jolie , la piscine super agréable avec vue sur un magnifique coucher de soleil, le personnel chaleureux et la mer à deux pas de la piscine .

Points négatifs: Lors de notre arrivée la chambre ( spa suite) semblait propore de prime abord, cependant nous avons tout de même remarqué une forte odeur. Nous nous y installons et après ouverture du placard à cuisine ou sont rangé les assiettes je découvre une grosse mousse verte de moisi on nous a bien entendu directement changé de suite. Suite suivante , lit cassé On a du faire venir un membre du personnel pour la reparation litterie pas rmfranchement confortable . Heureusement le personnel est chaleureux et nous aide au moindre soucis. Nous avons également rencontré une dizaine de cafard de toute taille franchement dégoûtant ! La aussi membre du personnel à la rescousse . Nous avions également réservé 2 nuits dans une beach villa le transfert devait se faire de la chambre à la villa directement car c'est le même complexe et pour s'excuser du fait que nous avions eu une visite de cafard nocturne via la jointure de la baignoire mais même comme ca cela ne c est pas fait sans mal . Pn nous fait poiroter dans notre chambre en nous expliquant que la villa est prête et que la voiture arrive dans 10 min et au bout d'1heure de patience j'appel la réception et la on me dis que la chambre n'est pas prête. Aucune communication ! je Il n' y a absolument rien de spécial à faire une fois sur place . Un seul petit restaurant pas très fréquenté et relativement cher . 2 miniscule superette qui depanne heureusement mais rien de transcendant . C'est un endroit agréable mais qui a un manque à combler au niveau touristique . Franchement pas conquise je n y reviendrais plus c'est certain .

Points positifs: La villa est bien grande , la cuisine bien équipé, la piscine agréable lorsqu elle est filtré, la vue à couper le souffle et le personnel du room service super agréable.

Points négatifs: La piscine a un vis à vis lorsque l'on se trouve au niveau du jardin ( commin avec les voisin très bruyant d'ailleurs qui eux ont acheté la villa juste à côté ) , le lit pas du tout confortable et de surcroit plein de tique de lit mon mari et ma fille ce sont dait piquer à plusieurs reprise et les piqûres plus le dérangement que cela occasionnne sont impressionnants. Le transfert de notre spa suite vers la beach villa ( meme complexe) n' a pas été une mince affaire . On nous a fait poiroter dans la chambre en nous disant que la villa était prête et que le chauffeur arrivait dans 10 min sauf qu'une heure après toujoirs rien je décide donc de contacter la reception et la on me dis que la chapbre n'est pas prête ?! Manque de communication . Beaucoup de chien sauvage dans le complexe cela n'est pas du tout rassurant avec des enfanrs en bas âges . Je n'y reviendrais pas cela est certains.

Points positifs: Staff were fantastic to deal with. We stayed during the full covid lockdown of Borneo, everything was closed and off limits but the staff provided great food via room service. The location is perfect, you’re right on the beach. Beautiful sunsets every day and a lovely beach to swim at.

Points positifs: Enviroment

Points négatifs: Nothing

Points positifs: Le cadre

Points négatifs: L'éloignement de KK

Points positifs: The hotel is placed on a real beautiful beach far away from the busy city. Great. The rooms are nice and clean. Hotel staff is friendly and helpful. The massage was very enjoyable and with the hotel voucher affordable.

Points négatifs: There are nearly no sunbeds ( only 2) at the pools and not one at all at the beach. When I checked in, I had to confirm that I would behave like a normal adult. No spitting, .... and your are remembered all the time, at the pool chairs, in the elevator... That makes me think about, how other people might behave at this hotel. The ambiente of the restaurant and breakfast room is very poor. It's a tent and it seems to be permanent. Breakfast is max. a 2 star hotel, but not 4. All special rooms, lobby, massage rooms are placed in appartements. Not very representative and poor too for a 4 star hotel.

Points positifs: Tout

Points négatifs: L'air conditionné

Points positifs: From the moment we arrived until the taxi picked us up from Jettleson Point, everything was superb. Every member of staff was friendly, professional and willing to help make our stay an enjoyable relaxining experience. The palm villa was probably the best hotel room we have ever stayed in. The food was flawless full of taste and loads of vatiety. We ate in both restaurants during our stay a total of three superb meals. Breakfast was as good as it gets with several cooked to order options. I have no problen highly recommending this excellent resort

Points positifs: Breakfast was amazing, it was lovely to stay above water and the staff were exceptional. Additional items like the free cocktail were a lovely bonus. Overall we had a fantastic stay and wish it could have been longer

Points négatifs: Continue to work on picking up the rubbish every day around the villas and on the beach to make the experience as pristine as possible

Points positifs: sans hésitation, le restaurant MACAC et l'équipe de cuisiniers. C'était délicieux. Nous nous sommes régalés du petit-déjeuner au dîner ! bravo. la gentillesse du personnel et notamment du diving center, le SPA. l'emplacement de l'hôtel est merveilleux. Il n'y a pas de plage mais il est tout à fait possible de se baigner dans le lagon depuis les marches situées devant la piscine.

Points négatifs: le manque de précisions sur l'emplacement : Villa jumelée avec une autre avec porte communicante. J 'avais choisi une villa "forêt tropicale" pour ne pas être sur l'eau. en fait, toutes les villas sont sur l'eau et seule la vue est sur le côté île, donc forêt. La salle de bains n'est pas très jolie par rapport à la chambre elle-même.

Points positifs: The peacefulness of the resort would make even the most uptight person relax. All the facilities were grouped together for easy access while the chalets were an enjoyable short boardwalk away. The food served at the restaurants was the best I’ve had for a long time. This was a very pleasant surprise considering the relatively remote location. The staff were incredibly friendly and helpful, especially Karl the resort manager.

Points négatifs: There was a lot of plastic floating on the water. This was no fault of the resort, the island acts as a trap for the region’s floating debris.

Points positifs: personnel très sympathique localisation coté écologique activités incluses dans le prix de la chambre

Points négatifs: prix bcp trop élevé pas de plage carte du restaurant peu fournie pas assez d'activités proposées

Points positifs: La vue incroyable. Une très belle piscine a débordement.

Points négatifs: Restaurant chinois décevant... Peu de choix de poisson pour un restaurant dit "seafood"

Points positifs: room is nice and good view. beach very nice but i wished they can destroy all the jelly fish.

Points négatifs: Price too expensive for food, if delicious its fine, but the food just okey for me.. for breakfast the food is too limited choices and not delicious at all.. kuah mee tawar.

Points positifs: Everything about our stay was amazing - especially the breathtaking location and the amazing staff!

Points positifs: Everything was perfect! Very good restaurant;)

Points négatifs: Nothing

Points positifs: Le personnel est exceptionnel, accueillant, souriant, serviable, discret et ultra professionnel. Au Gayana le Directeur francophone M. KARL est génial ainsi qu'au Bunga Raya M. LAURENT. Tout deux sont très attentionnés.

Points négatifs: C'est dommage qu'il n'ont pas de grande plage et plus d'habitation vue mer. Par contre ils proposent un accès gratuitement en bateau à leur hôtel le Bunga Raya située de l'autre côté de l'île qui est excellent.

Points positifs: Beautiful scenery and setting Set in a marine conservation area, the resort is doing it's part for the marine life and local eco system and environment. Lovely, friendly staff who always spend the time to talk to and get to know their guests. Great service and good quality of food in restaurants, especially in the Macac for breakfast (those coconut pancakes!

Points négatifs: A little bit difficult moving off the island, but to be expected. The hotel is off the coast of Kota Kinabalu and the only transport boats are organised and scheduled by the hotel.. So fixed timings. Some of the gloss had worn off a bit, and at times the rooms and some areas felt like they were overdue a freshen up and modernisation, but nothing too serious.

Points positifs: We upgraded to the Palm Villa. Definitely worth it. A beautiful Villa, large, clean, very comfortable. We had breakfast delivered by boat. Lots of fish swimming around the villa.

Points négatifs: The water surrounding all the villas was full of plastic pollution. I know it's Asia, but they need to do more to keep the surrounding water clean. It was jellyfish season, it's natural so unavoidable, but there was no mention of this in the resort description. Our main reason for booking the resort was to go snorkeling.

Points positifs: La plage est super belle Le personnel est très agréable Bonne nourriture Séjour parfait pour relaxer

Points négatifs: Le prix est élevé pour les boissons alcoolisées

Points positifs: Très bonne situation, avec l’accès direct à la plage. Les chambres sont spacieuses avec une literie confortable. Le restaurant chinois « Le Noble » est très bon. Service de transfert jusqu’à l’aéroport à prix correct.

Points négatifs: L'hôtel est mal entretenu et sale. Une bonne rénovation est nécessaire! La salle de bain était sale: cheveux dans la douche, moisissures sur les joints, taches de calcaire partout (on voyait à peine à travers les vitres de la douche), marques de doigts sur le miroir, porte de douche cassée, baignoire avec de la rouille,... et odeur d’égouts désagréable et persistante. Des morceaux de la couverture (fausses tuiles) du toit éparpillés dans le jardin et sur les coursives (pas nettoyé en 2 jours). Certaines chaises longues sur la plage sont cassées. Le petit déjeuné est médiocre malgré un buffet varié. La qualité des mets proposés n’est pas à la hauteur d’un établissement « 5 étoiles » (jus de fruits industriels coupés à l’eau, viennoiseries industrielles, fruits sans goût,...) Le seul restaurant « all day » propose des plats internationaux basiques (frites surgelées, club sandwich médiocre,...) le tout à des prix exorbitants! Le personnel, bien que sympathique et souriant dans l'ensemble, est peu professionnel par rapport aux attentes que l’on peut avoir d’un tel établissement.

Points positifs: The beach was amazing- long sandy beaches curling off into the sunset. The food was good too. The staff were unfailingly attentive. Close enough to Kota Kinabalu but far enough away to be very secluded.

Points négatifs: Not the hotel's fault at all, but the whole madness around Corona Virus left the a very good hotel nearly empty.

Points positifs: Le cadre est magnifique, plage deserte, piscine calme. Parc tres bien entretenu: ecureuils, varans, vous pourrez apercevoir des singes.

Points négatifs: C'est loin de tout, transfert arroport 75rm par grab (prix de l'hotel 80rm) Le personnel n'est pas formé et pas reactif J'ai attendu 15min que l'on vienne chercher mes bagages pour les amener a la reception, j'ai finalement fait le trajet a pied avec mes bagages. Petit dej nexus club desastreux, rien a dispo, obligé de demander pour tout (pain, beurre, confiture, pas de jus, toaster non branché...). La chambre grande, belle vue sur mer mais tres vetuste, baignoire et douche sans pommeau, dans la douche juste un ciel. Lustre avec des insectes a l'interieur = jamais nettoyé. Piscine non nettoyee a 9h30, pas de serviette disponible... Faire la queue pour petit dejeuné au restaurant principal. Seul 3 restaurants ouverts sur les 7 annoncés: 2 chinois et un resto de plage (pizza, salade, quelques grillades) De l'amateurisme!!!

Points négatifs: many chinese and korean.they were so loud,chaos...

Points positifs: The front desk who upgraded my room to an ocean view. The breakfast staff were lovely. The monitor lizards wandering around.

Points négatifs: The dank and moist room that smelled mouldy. A short blackout. The jacuzzi at the spa was empty and not operational.

Points positifs: Un hôtel de luxe et grand établissement. Agréable pour y passer un moment de repos et profiter de la plage privé quasi déserte Grande chambre, lit très confortable et un vrai king size le coté nature de l'établissement. Staff sympathique mais qui manque toutefois un peu de réactivité Petit déjeuné super et de qualité (très varié également servi dans un cadre superbe)

Points négatifs: Chambre dont l’équipement commence à être un vieillissant. Loin de la ville (40min) en taxi le prix très onéreux de la nourriture. le tarif onéreux des locations des équipements de loisir (bicyclette, etc...)

Points positifs: Les infrastructures : plusieurs piscines, restaurants, spa La très jolie plage privée Le cadre général de l hôtel La situation géographique en retrait de Kota Kinabalu

Points négatifs: Problème avec les sanitaires de la chambre qui malgré les relances auprès de la réception n’a pas été solutionné. Le personnel de l’hôtel (chambre, restaurant) mais le service de la réception laissait clairement à désirer. La literie qui pourrait être mieux compte tenu du standing de l hôtel

Points négatifs: l'hôtel devrait avoir au moins un menu dans des langues européennes autre que l'anglais à disposition. Exemple : 1 en Français, 1 en Allemand, 1 en Italien, etc...

Points positifs: Beautiful scenery near the beach

Points négatifs: For the price we payed , the place didn’t seem to have the best of makntainance

Points positifs: Huge bedroom with comfy bed. Fridge/ kettle provided. Great pools and beach. Golf was fantastic. Breakfast buffet was great with lovely staff and great selection. Great stay.

Points négatifs: The grout in the bathroom was a bit black

Points positifs: Very good value for money and a big clean beach only a few meter away Very good for kids Big area with the wildlife next to the hotel

Points négatifs: Staff seems to take their job for granted. Very little activity especially at the 3 restaurants even though there was very few guests Vine selected by us was changed to another bottle since the waiter just thought it was good enough. This without clearly telling so. Steaks, and not for a cheap price, came in rear when asked for medium. When this was informed the plate went out and after 10 min the same plate with the same garnish came in and with a very well done steak. This was the issue every meal we had. Sad since you do not have any choice to eat somewhere else Cockroaches in the toilet area every morning

Points positifs: The beds were extremely comfortable the room was very clean and had everything that we needed. The bathroom was excellent. And the staff was absolutely superb

Points négatifs: Nothing

Points négatifs: Nothing

Points positifs: Customer service

Points positifs: I really like the friendly staff and the room was comfortable.

Points négatifs: I hated the bell ringing constantly in the lobby, it was driving me crazy I even chose not to eat at the restaurant because all I could hear was the bell ringing in the background. I ask the staff about it. They said the owner has it for go fen shui, seriously annoying.

Points positifs: The room was nice and it was in a convenient location for me.

Points négatifs: I didn't like the room service food - could be better.

Points positifs: La chambre était confortable, le personnel souriant, le petit déjeuner copieux.

Points négatifs: Principalement, la vaiselle et les tables sales au petit-déjeuner. Dommage car la nourriture était bonne. Un peu bruyant aussi à cause de l'aéroport, mais cela semble être le cas pour la plupart des hôtels du centre ville.

Points positifs: i like everything about the this hotel. the location, the room and food are good.

Points négatifs: just a feedback as there are a$ size stain in the floor in room 333. 1 seems like burn stain between the toilet wall and bed. the other one is watermark under the side table.

Points positifs: Hotel bien situé, grand lit, personnel sympathique et charmant, très bon petit déjeuner copieux

Points négatifs: La vétusté des chambres, salle de bain l'eau qui fui

Points positifs: location and breakfast

Points négatifs: Room Cleanliness need to improve like carpet

Points positifs: what they provide i like.

Points négatifs: nothing

Points positifs: Super luxurious and clean for the price. Good location

Points négatifs: None to list