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The convenience of the hotel being in the central as well as close to the river. Lighting in the room.
some of the facilities seems to no functioning such as toilet ventilation fans.. lights...
the bed is very comfy and clean
View from the hotel..
The hotel location is in city center and nearest to shopping mall which does not need a transport for shopping.
Friendliness of staff, access to city.
The location is near town, and the view overlooking the river was stunning. Furnishing was a bit old.
Chech in staff could give some information about activities in the hotel like special dinners/happy hour/entertainment.We had to find out ourself
The riverview from the room. Size of the room. Breakfast. Spa.
Hospitality & Cleanliness
Concierge staff were fantastic. As were Cafe and Restaurant staff. The rooms are very out dated for the price. We travel 8 months of the year for business and stay in many hotels. Moved to a room with 2 single beds so did nto stay in King Guestroom Plus.
Excellent customer service and friendliness from all staff - conceirge, reception, restaurant staff, executive lounge staff. Some supposedly non smoking rooms stinks of cigarettes. Please ensure non smoking rooms are just that.
Staff is really helpfull and nice. Room is spacious and clean. The location is excellent.
Service was very good at the Restaurants The curtains in the room could not close properly as the installation came off. The sink was leaking.
Nice spacious bedroom and spectacular river view Walls very thin -- can hear street traffic noise and plumbing/bathroom flushing of neighbouring rooms! Thin towels. No bedroom slippers.
La piscine (un "luxe indispensable' vu la tenperature en Juillet a Kuching) Absence de wifi et paiement additionnel pour acces internet limite (un peu exagere de ne pas avoir ce service gratuit vu le prix des chambres). Paiement en sus des 2 petit-dejeuners (la reservation pour 4 n'incluait que 2 petit-dejeuners .
Accueil particulièrement chaleureux. Du jamais vu en Malaisie. Confort excellent avec en plus un jacuzzi. Un personnel qui se plie en 4 pour vous satisfaire et vous renseigner du mieux possible pour parfaire votre séjour. Excellente adresse indubitablement.
l'endroit ou l'hotel est situé est exceptionnel, la plage est d'une tres grande beauté, la piscine est tres belle aussi. la sensation "seul au bout du monde" est garantie l'humidité dans les chambres est naturelle du fait du climat tropical
personnel incroyablement sous qualifié et incompétent, étonnant vu les prétentions de l'établissement... je suis pourtant un client souple, ayant l'habitude de voyager dans des établissements petit budget ! Plusieurs "erreurs" sur la facture ( ou arnaque...??) ! De plus, ma carte visas a été prélevé 2 fois : 2 semaines de négociation difficile pour me faire rembourser.
très bon rapport qualité prix et à 5mn à pied du centre. Personnel très serviable. à vrai dire rien.
Disponibilitee du personnel Conseil sur la ville; efficace, tranquille et bien place,internet gratuit,prix attractif par rapport a la qualitee des chambres,le rafraichisement offert lors de notre arrivee a prendre sur la terasse la navette aeroport et rarement dispo
The Basaga felt like a country home. Lovely entrance. The rooms were quite small, but we had an outside shower in a very private courtyard which we really liked. Very quiet. Breakfast was adequate and the outdoor setting for the meals was very nice. We had an evening meal there and it was good too. Next door and across the road are many local eateries. It was a 30 minute walk into the city centre, but we enjoyed that - it was part of our exercise program. Taxis are readily called if you so desire.
This is a great hotel: an oasis in the city. Great and helpful staff, free internet, nice pool, great yard and garden. I can recommend all sating in Kuching to stay in Basaga! Maybe the menu could be more variable with a local specialities. The laundry service is terrible. I lost some of my cloths because of using this service.
The walkway to the courtyard was very dark.. no light was on...
Nice colonial style in a green setting with quite a good restaurant. Just too far from the city centre. Need to take a taxi for MYR 13 per trip.
The very relaxed style which attracted guests and locals of all ages to the bar and restaurant..