Friendliness of staff, access to city.
The riverview from the room. Size of the room. Breakfast. Spa.
Service was very good at the Restaurants The curtains in the room could not close properly as the installation came off. The sink was leaking.
The location is near town, and the view overlooking the river was stunning. Furnishing was a bit old.
Hospitality & Cleanliness
Nice spacious bedroom and spectacular river view Walls very thin -- can hear street traffic noise and plumbing/bathroom flushing of neighbouring rooms! Thin towels. No bedroom slippers.
Concierge staff were fantastic. As were Cafe and Restaurant staff. The rooms are very out dated for the price. We travel 8 months of the year for business and stay in many hotels. Moved to a room with 2 single beds so did nto stay in King Guestroom Plus.
Staff is really helpfull and nice. Room is spacious and clean. The location is excellent.
Excellent customer service and friendliness from all staff - conceirge, reception, restaurant staff, executive lounge staff. Some supposedly non smoking rooms stinks of cigarettes. Please ensure non smoking rooms are just that.
Chech in staff could give some information about activities in the hotel like special dinners/happy hour/entertainment.We had to find out ourself
View from the hotel..
The convenience of the hotel being in the central as well as close to the river. Lighting in the room.
The hotel location is in city center and nearest to shopping mall which does not need a transport for shopping.
the bed is very comfy and clean
some of the facilities seems to no functioning such as toilet ventilation fans.. lights...
Accueil particulièrement chaleureux. Du jamais vu en Malaisie. Confort excellent avec en plus un jacuzzi. Un personnel qui se plie en 4 pour vous satisfaire et vous renseigner du mieux possible pour parfaire votre séjour. Excellente adresse indubitablement.
La piscine (un "luxe indispensable' vu la tenperature en Juillet a Kuching) Absence de wifi et paiement additionnel pour acces internet limite (un peu exagere de ne pas avoir ce service gratuit vu le prix des chambres). Paiement en sus des 2 petit-dejeuners (la reservation pour 4 n'incluait que 2 petit-dejeuners .
Easy access to shopping centres, restaurants and cinemas None
pleasant obliging staff, convenient location, reasonable tariff, wonderful view from the upper floors. It would have been more convenient if our breakfasts had been included in the tariff...apparently all other guests had a breakfast meal ticket.We would have liked a more comfortable entrance sitting area. We regretted no swimming pool & would have paid a little extra for this facility.
location is the best point.
Walk distance from waterfront and shopping. There are cockroaches in e bedroom.
The very relaxed style which attracted guests and locals of all ages to the bar and restaurant..
The walkway to the courtyard was very dark.. no light was on...
The Basaga felt like a country home. Lovely entrance. The rooms were quite small, but we had an outside shower in a very private courtyard which we really liked. Very quiet. Breakfast was adequate and the outdoor setting for the meals was very nice. We had an evening meal there and it was good too. Next door and across the road are many local eateries. It was a 30 minute walk into the city centre, but we enjoyed that - it was part of our exercise program. Taxis are readily called if you so desire.
This is a great hotel: an oasis in the city. Great and helpful staff, free internet, nice pool, great yard and garden. I can recommend all sating in Kuching to stay in Basaga! Maybe the menu could be more variable with a local specialities. The laundry service is terrible. I lost some of my cloths because of using this service.
Nice colonial style in a green setting with quite a good restaurant. Just too far from the city centre. Need to take a taxi for MYR 13 per trip.
Location and staff. outdated hotel and no value for money.
Clean room, well furnished, everything worked. Very good LCD TV. Proper daily replenishment of drinking water and tea/coffee sachets. Breakfast was nowhere near what was advertised, totally inadequate. Reception staff were not knowledgeable about shopping and restaurants in Kuching,
Disponibilitee du personnel Conseil sur la ville; efficace, tranquille et bien place,internet gratuit,prix attractif par rapport a la qualitee des chambres,le rafraichisement offert lors de notre arrivee a prendre sur la terasse la navette aeroport et rarement dispo
très bon rapport qualité prix et à 5mn à pied du centre. Personnel très serviable. à vrai dire rien.