Entrance/reception area was run down, in need of upgrading.
i like the room and the lighting view at the back of the bed. and the buffet there was no mirror in the room which is very important especially for the ladies. the pillows is not comfortable at all. the room is so small for deluxe room. the hotel is far from shopping.
The staff were helpful. Free delivery from and to the airport. Quiet. The lobby was not up to the standard of a Le Meridien Hotel, it was so small. The room was small too, although I stayed in a deluxe room. The bed was not comfortable at all and especially the pillows. The shower had problems and it was so difficult to open the water and close it. No mirror in the room and no dinning table.
wonderful rooms, comfort of beds, kindness of staff, superb design and perfume in lobby, and definitely delicious food.
Nice room and facility, breakfast was good, there has been blackout , we stayed in the dark for about an hour without air conditioner 1.00 am No tv channels at all
The willingness of the staff to help Breakfast is poor
Everything was perfect just the area I hope it was close to Mall.
Fresh fruit backet available every day; the hote is new and everything is actuallt perfect! The room was quite small; in room wireless not available
Nice Staff, very polite and educated! Rooms are very nice and have an extraordinary style. Low flexibility towards business travellers; very loud due to exhibition in one hall, loud maintenance works. Addtionally a lot of bad smell from the seaside, which was of course not under the influence of the hotel itself, but this should be drawn into consideration when booking a hotel...
I enjoyed the stay at this hotel because they were located in a quite area and i liked their services except staff as i mentioned up. There was no car rental offices and any guide brochures.
fast services no
The staff were friendly and the room was nice. The breakfast had a variety of food which was good the pool was closed and we had to go to the other hotel for the pool. And the tv was small and unclear.
The staff was very friendly with customer service their number one priority. The hotel and the room was very clean. I travelled with 2 ten year old girls and the staff really went out of the way to make them feel special.
The comfort factor was good.Very clean. Not much to do in evenings. Not the best positioning for a hotel but I understand it may be perfect for travellers with business close by.Not being able to walk to anywhere of interest was also a negative.
la situation géographique le petit déjeuner est "immangeable"
Personnel très affable et très disponible .Salle de petit déjeuner très agréable . Mobilier des chambres un peu vieillot et surrané .
Rien qui puisse marquer l'esprit.Un personnel dont l'activité est réduite au service minimum.
Excellente situation entre gare des bus, souqs et corniche. Idéal pour qui veut visiter la ville à pied ou utiliser les transports locaux. De plus petit déjeuner copieux et varié dans une salle qui domine la ville. Accès gratuit à internet.Personnel sympa. Très bien pour " routard" sachant qu'il n'existe pas à Koweit city des hotels vraiment routard.
Décentré, vide, pas de servive internet
L'accueil est tres sympathique et la location de l'hotel pres de la corniche est un plus. Le confort des chambres est excellent, et la proprete est de mise. l'environnement immediat de l'hotel : la vue depuis les chambres n'est pas terrible et la piscine est ridiculeusement petite.
la gentillesse du personnel Attention, cet hotel est mentionné comme 4 étoiles. il est au mieux 2 étoiles. Les informations mentionnées sur votre site ne correspondent pas à la réalité. il n'y a ni piscine ni SPA. la salle fitness existe mais est à peine plus grande qu'une chambre et est située parmi les bureaux au sous sol. le SPA est à l'extérieur de l'hotel et n'a aucun lien avec l'hotel. Quant à la piscine elle n'existe pas. les chambres singles ne correspondent pas aux normes 4 étoiles.
extremely small rooms and bad cooking smell throughout the hotel and the neighborhood.
excellent value for money, excellent location staff need more training, some of them taking care of their internal office work while custemer waiting for service or enquiry
value for money, staff were friendly location, there are a lot of constructions and bad smell in the area surrounding the hotel. facilities, such as super market, etc. are not availalble in the hotel area, you would require to use a taxi for simple grocery shopping. Also, there is no fridge in the rooms; it would've been nicer if there was a small fridge. Breakfast served in the hotel is not very good and cold mainly with very limited choices, so if you're staying in this hotel, exclude breakfast.
Close to the gulf. Rooms are very small. It is not good for families who have children.
Friendly reception staff , new and clean room , new furniture, bathroom very good but small, central location and value for money good for business travelers Wi-Fi not so good , bathroom and room little small . no spa or pool.
luxury hotel , good food , clean and quiet beach still not open , there is a house behaind the hotel cutting half of the beach side.
huge suit, clean and nice staff. its only four floors.
i enjoyed the stay ,were the atmosphere was calm and relaxing. beautiful rooms with a modern and simple decoration. excellent location to shops and restaurants i hated that there was no awnings for cars and our sea view wasn't sight pleased it wasn't directly on to the sea because of the constructions
idéal rapport qualité prix, et le personnel très sympatique.
Bon ra Dans la, présentation de l'hôtel, il est annoncé une salle de gym/musculation. En fait il n'y a quasiment rien (2 ou 3 appareils ?) et la salle est minuscule. J'ai renoncé à l'utiliser mais j'ai eu l'impression d'une publicité mensongère. Le petit déjeuner facturé à 4 kd est cher par rapport à ce qui est proposé !
Bon accueil, personnel compétant et serviable, propre, bon rapport qualité/prix. Chambre trop petite sans confort superflu, mais suffisante pour dormir.
Acceuil, Service, Restaurants, Situation Pas de piscine, Seulement 1 chaine Francophone (TV5) Salle de Gym petite...
Le petit-déjeuner était bon, j'aurais par contre aimé voir les yaourts dans un bac frais. L'équipement de la salle de bains était parfait. Le confort du matelas était sommaire et surtout l'éclairage blafard de la chambre aurait mérité d'être entièrement repensé.
excellent internet facilities; clean, well equipped bathroom; enjoyed the complimentary water and fruit in the room. Staff are very efficient, friendly and helpful. Not really a complaint as such, but a preference! The bed, although big and beautifully presented with clean crisp linen sheets, was very very hard and not really comfortable.
the reception area the elevator is in bad condition. The room was realy not clean.
What would you think about the hotel? This is very much interested question especially for me who is traveling so many city. Is it 1000 US Dollar per night is excellent? or luxury facilities? To me Hotel Staff is most important. Treat me like a King? No, no, treat me like where I feel like belong especilly doing tough business all the times. In this way I like pople work this Hotel is very much compare with other hotel in Kuwait. In fact during my stay in Kuwait, I changed many hotels due to my appointment as well as my business partner's arrangement. I made sure that this Hotel staff is very very comfortable especially the manager who was very much prompt to change and fixed right away according to my claims and sales and marketing lady who also assisted me very much. And I should not forget to mentioned that all the people at the breakfast lounge every morning cheer me up and get energy they are very nice!
Hotel staff at the reception are nice and kind, also staff work at breakfast are very nice too. I like the coffee shop at the same floor of the breakfast place especially in the evening home made food is excellent. They did not clean the desk side of the floor where I always use for checking the e-mail and so on. I mean they did not use the vaccum cleaner while my stay at this hotel 9 days. The room clean service was not so good because they forget something at the bathroom so I have to call the room service to request what is missing and so on.
Business trip Everything was very good
The staff, all of them were there to help and were very friendly The rooms should be updates, and the washrooms should be updated esepcially the showers
Friendly staff, clean room. Hotel rate during Ramadan included 1 meal, either Iftar or Suhour. At the hotel they said it was only the Suhour included, which they said was open at 2 am, so it was very inconvenient. I had to pay for meals during the whole stay.
The hotel is very old and it shows in the room. A better job needs to be done. the hot water was a problem, The internet in the room was a problem
The staff were very friendly and attentive, the rooms large and comfortable - great pillows!
The rooms were good and the staff of the hotel were very courteous.
the swimming pool
Nice rooms with best furniture and marble design.very friendly staff at the pool and very Cooperative and honest. many Breakfast variety to choose from. I have had experiences where i felt the staff make you feel that they don't trust you. Example. the question " have you taken anything from the minibar" the insist to ck before final payment. another example. at the time of Ck out, the Bell boy, before sending my bags to my cars, he checks with reception if i paid. the lady at the reception, insist to receive my keycard before leaving the hotel. many more example. i am a frequent flyer and i stay at 5 stars hotels about 60-70 days a year. never seen like this attitude
The bed size was good and clean. Location is far from city,
Room was clean, facilities are excellent and the privacy section for females for swimming pool.
l'extrême amabilité du personnel, l'accueil à l'aéroport, l'internet gratuit même au business center, la formule buffet du petit-déjeuner, la bonne situation géographique et une jolie petite plage, peu courant au Koweit. la tristesse de la décoration des chambres, le manque de propreté notamment pour l'entretien du mobilier , l'immeuble en général qui ressemble à un bunker...
the location the payment they block my visa card for 2 room and i need only one
Good breakfast and location Very expensive
The must important is the location check out processing take longer
maybe if they consider changing the rates food needs improvment
The rooms were quite spacious. The room rate you charged 60KD per day was high, they have leaflets showing 40KD per day for the same double twin suite. There was no swimming pool,the jacuzzi was dirty and badly maintained and the gym was inadequate hence we did not use both. The breakfast was bad. We traveled to Kuwait city hotel as per the address, however they told us to go to Continental Suite at Farwanea at our own cost.
I enjoyed the food at the Indian restaurant on the 9th floor. The hotel is looking in need of decoration. The rooms also. They are a bit tired looking. Also, it would be nice to have tea/coffee making facilities in the room.
the units were nice and comfortable the layout of the units are very good.reception staff were friendly,furniture was good only i wished we had more options for sleeping pillows only hard ones were their.also the resort needs a play ground for children and more games or activities
City center,quiet,nice and clean rooms and kitchens and room service was kind. unfortunately the employees in reception wants the money more than your rest.
location, size of rooms breakfast area too small
This is my second time, I am very satisfied with service they offer comparing with the price 28.8 k.d for single & for location, The breakfast is good. Workers voices outside the room.
the hotel is clean, the beach is nice and quite, the bed is comfortable, the breakfast is good
The hotel rooms are fine , but we booked this hotel for its facilities/ ie beach / pool / both which not available / the sea we can maybe understand as this was applied to all hotels because of pollution./but not having the swimming pool was not acceptable.they should have informed us prior booking.particulary as this hotel is advertised as beach resort
reasonably priced.. reception staff not very professional. when asked for house keeping waited more than 2 hours with no appearance, had to call twice and other time had to call three times, and sometimes they won't even come to clean the room (we stayed for 5 nights). had to ask for ironing facilities to be brought to you and it was in a very poor condition (iron + ironing board). room was clean except for the table lamp which has a broken part and loads of dust in between shade folds, inside of fridge in the kitchenette was grubby. chalets didn't actually face the beach.
Good value for money. Enjoyed staying in the hotel. and very affordable. Took time to find the place
large room including a kitchen and good size bathroom excellent breakfast 15% extra tax and a large table with sharp glass corners that injured my leg