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The hotel did not have my reservation. As a result I had to pay twice for my stay, a total of $1,800.00. This will be the last time I book with kayak. The hotel staff was not concerned at all with helping me resolve the issue.
From the moment you are welcomed by the doorman Andres and Alfredo . To the front desk Daniel and his crew . All were incredible . Great breakfast , again service is a ten . Housekeeping is immaculate . You can walk anywhere in ten minutes . The office center is staffed by a woman named Brenda . The reason i know the names of the staff is everyone is so helpful. I live in Maui Hawaii and have to travel six months a year . This is in my top five business hotels across the world . Get the junior suite its worth it The carpet is shohing age in the rooms
Great location and staff was very heldil with internet problems I had that has nothing to do with the hotel. Great free breakfast No visitors to room seemed juvenile
decent place, but perhaps a bit tatty around the edges to be considered a true international hotel. That said, the location - both in Miraflores and within the district is excellent.If you want to hit the casino, the two best - Fiesta and Atlantic - at weithin 1 block. If you want to dine in at the hotel, resist the urge as there are numerous restaurants within blocks that are are miles ahead.The staff was excellent and to our surprise honest in assessment of restaurants, etc. Overall, not bad but not 4 star, either.
Very comfortable bed. Fantastic restaurant setting on the 21st floor
Location, quality, staff, view
Good and large bed. Excellent breakfast choice and excellent breakfast room. Good location near to shopping district in Miraflores Noisy room for two reasons: located at the back of the very noisy elevetors, and one floor up from the swimming pool with terrace where two american ladies had a quite noisy conversation after midnight; limited parking lot, with too limited space for the average car.
Nothing This was the worst. I made my reservation through Kayak, received a "confirmation" code and all for nothing. When I arrived at the hotel I was at the check in area for 4 hours. They never found my reservation. I had to pay for a whole new reservation at the spot cause I just couldn't take it anymore. Do not book this hotel through Kayak EVER. BOTH THE HOTEL STAFF AND KAYAK ARE RESPONSIBLE and a disgrace.
So I get to my room, and as usual in Peru, there is a bottle of water (because the local water is generally not potable) and I start to use it and then see a card telling me that using the bottle of water cost me 25 soles (about 10 dollars). We then went across the street and got a 2 liter bottle of water (about 6 times the size of that bottle ) for 2 soles (about 80 cents). The internet is slow, unpredictable and constantly cuts you off (and it's 35 soles a day or $13.50). Our room on the 14th floor still had significant traffic noise outside. the bathrooms are the new 'see through' trend in Starwood hotels, which offer no privacy at all. The refrigerator in the mini bar did not work -- it was simply storage. Breakfast was great, but overpriced at about $19 per person. Here's the BIG SHOCKER -- if you are planning to stay at this hotel, take the price of the room, food, drinks etc. that you are planning to spend and add 28% -- what they don't tell you is that there is 18% tax and 10% ...
This hotel is located in the downtown area of Lima. It was very loud with honking and street noise and I was up on the 10th floor. I preferred staying in the Miraflores area of Lima. I would not recommend this hotel to anyone looking to have a pleasant experience in Lima.
Like the previous poster... get the Tower room. The service/rooms are not as upscale, but for the price you can't beat it.
Great hotel, but expensive. It is located in a very busy site of Lima, the only transportation is by taxi, walking is not very fun. They extended my staying for 8 hours, because my plane was departing late, and they charged me for the 8 hours, not for a new day or half of a day, which it was very nice.
We stayed 1 night at this hotel. Should of been 3 but we ran like hell. Its a tiired dirty old smelly hotel. How it stays part of the Sheraton is beyond me. Its a complete garbage can. Stay there at your own risk!!
Used the ATM in the lobby, and my card info was robbed. Later, unauthorized withdrawals. Be VERY careful.
Absolutely the best hotel in Lima. The rooms have amazing views and the staff is extremely helpful.
Comfortable room, beautiful neighborhood, excellent breakfast Bit off the beaten path for going out/night life. Otherwise a great location.
great service; wonderful breakfast buffet; convenient transport to/from airport (for a fee but safe!); good location for "away from it all", more local feel of a nice area of Lima;excellent restaurants nearby.
Completarla New hotel Still working in last details
The interior design arragements in the restaurant and the room The parking spaces were small and the space to maneuver was tight. The rooms were a little tight in space too.
le niveau de prestation générale la "froideur" du personnel de réception, due certainement aux côtés "business" de cet hôtel. Le bruit du système de climatisation. La viande au petit déjeuner parfois trop cuite et depuis trop longtemps. les vitres très sales.
Bien situé L'air conditionné ne fonctionnait pas bien
Les chambres sont spacieuses. On entend le bruit de la rue, entretien rudimentaire tel un robinet qui fuyait.
The location, the food, The location, the food, the service and its staff, the rooms extremely confortable. I wish I have known about this hotel on my earlier trips to Lima. The only think that I will add as most hotels is better lighting in order to see my face while shaving. The hotel is excellent.
Location of the hotel excellent in the heart of San Isidro a very nice neighborhood in Lima Peru. Very nice reception service, I'm bilingual. Breakfast accomodate my style and taste: lots of fresh fruits, breads, eggs etc. Rooms are very quiet and clean.
No complaints. The staff was friendly and courteous. Great neighborhood around many embassies. Rates competetive to everything else in San Isdro and Miraflores. Short walk or cab ride to : the fountains, archeological sites, the beach and down town. This says it all. We checked out and were loading into the cab. In the time to load bags into the cab, the staff had already done a once through the room and found the point and shoot camera my brother and I had missed when we had done our once through. They got the camera to us even before we had gotten into the cab ourselves. The beds are rooms are quite spacious. While not on business, they appeared to have all the amenities for the business travel : spacious area to hang suits, desk, iron, etc.
The large room, very clean and great shower.
Spacious, clean, well appointed rooms, courteous staff, quiet location, good hot/cold water pressure, internet works well. Room soundproofing not so good, especially if you have a conjoined room.
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The hotel was very nice, especially the starff. It is located in a very nice section of town near some very nice restaurants.
Great value and fantastic place to stay in a safe and the nice area of Sa ISIdro. The hotel staff were very freiendly and helpful in so many ways. The free breakfast was incredible! Would definately book at this hotel again.
The rooms very very nicely appointed and very spacious.
The rooms were spacious, full cable tv. jacuzzi in the bathroom, VERY clean. The breakfast buffet (included) was excellent The dinner was very good but too expensive and the service was VERY SLOW!!