Commentaires récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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4,4
Points positifs : the lack of communication with the avis office at the airport, well the office is not at the airport, is located at front of it, was a long walk and i was with my mother, she's 70 years old, the other big issue that i had was the i got the car insurance with you ( kayak and priceline ) and because of that they had to put a hold on my credit card of $5,000 because for them i didn't have insurance cause i was doing the insurance with you guys a third party. overall you shouldn't sell them like they are locate at the airport cause they don't and do something about the car insurance policy, really disappointed.
avis de
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5,6
Points positifs : Car was quite good & comfortable.
Points négatifs : Over 3 hours lost during renting a car - nobody waiting at the airport, very slow service &... Booked car was not at the airport but 1 hour away :( They didn't give me miles for rental as promissed.
avis de
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4,8
Points positifs : I had to wait a long time for the only guy at the counter to show up. Once he showed up it took ages to do something on the computer, print docs, etc. Incredibly frustrating experience. Then he tells me the Allianz insurance I purchased was invalid (lost $81)
Points négatifs : I purchased insurance and they still pout an US$1,800 hold on my card. I asked why and he says it is to cover any issues to which I told him that is why I bought insurance. No logic, no common sense,. Will never rent from Avis in Peru again. Takes for ever to get the car and return the car.
avis de
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2,0
Points positifs : Nothing
Points négatifs : Kyak website said one price which is not real at the pick up time. Upset about that, made me loose money.
avis de
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6,4
Always trying to charge you more.
Points positifs : Convenient location right on the airport.
Points négatifs : Every time I rent from this location they seem to come up with a new reason to charge me more than the quote.
avis de
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2,0
Didn’t have our car, and did nothing to fix it.
Points positifs : Liked absolutely nothing. Avis customer service was no help. They said that it’s not really Avis in Peru, so they can’t do anything about it. So, nothing really good about it.
Points négatifs : When we arrived they took a few minutes, and told us that they didn’t have our car. Then they would do nothing about it. To top it off, they haven’t refunded our reservation, even though we had to go to another agency to get the SUV we needed. I ALWAYS rent through Enterprise, and I guess there is a reason. Avis was awful and absolutely no help. It was a bit more insulting since I had reserved the car seven months in advance. Don’t rent from Avis.
avis de
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4,4
Paid twice the quoted price.
Points positifs : Cleanliness and quick drop off.
Points négatifs : Last time with Avis. I had been quoted $44.50 USD for the rental. When I arrived at the airport for the pickup, they told me I'd have to pay $85.76 USD. I wasted about an hour trying to tell them that was unacceptable and had to pay almost double what I was quoted in the end.
avis de
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8,8
Good company. Good value.
Points positifs : The staff was friendly and courteous. The car performed well with no problems.
Points négatifs : Pick up took an Hour! Although this was due to their not being able to process American Express that day - not really their fault - it was their banks's. At least the representative provided options. The car was advertised on kayak as a manual transmission but I received an automatic ... which was a little disappointing as a was looking forward to driving a stick shift ... but probably it was more practical in the end. If you are thinking of driving in Lima ... the guidebooks are Right! DON'T DO IT! Craziest drivers Ever!... at least get the insurance. Thankfully nothing happened to us.
avis de
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9,2
Overall great expirience
Points positifs : The car was in almost perfect condition. With one small downside.
Points négatifs : We've booked the cheapest car but for it you should leave 5000$ frozen if you're not 26. We did not find that info on the web site. So we end up on more expensive rental. The car that we rented was very sensitive to noise. If the noise was really loud the alarm enabled. Otherwise car was perfect.
avis de
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8,0
Worth the money
Points positifs : The car was comfortable, was relatively new and was somewhat economical.
Points négatifs : It takes the rep too long to do the paper work upon arrival to check in. Upon check out it takes them even longer to get to the car to receive it and then you have to go to the terminal to finish the whole process. It's too much of running around just for the process.
avis de
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10,0
Good car and economic
Points positifs : Economy and maneuverability. Car handled well for driving in Lima
avis de
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2,0
Is the worse
Points positifs : They want 3000 dollars deposit!! That's just crazy I would never use them ever again
avis de
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8,8
Good company. Good value.
Points positifs : The staff was friendly and courteous. The car performed well with no problems.
Points négatifs : Pick up took an Hour! Although this was due to their not being able to process American Express that day - not really their fault - it was their banks's. At least the representative provided options. The car was advertised on kayak as a manual transmission but I received an automatic ... which was a little disappointing as a was looking forward to driving a stick shift ... but probably it was more practical in the end. If you are thinking of driving in Lima ... the guidebooks are Right! DON'T DO IT! Craziest drivers Ever!... at least get the insurance. Thankfully nothing happened to us.
avis de
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9,2
Overall great expirience
Points positifs : The car was in almost perfect condition. With one small downside.
Points négatifs : We've booked the cheapest car but for it you should leave 5000$ frozen if you're not 26. We did not find that info on the web site. So we end up on more expensive rental. The car that we rented was very sensitive to noise. If the noise was really loud the alarm enabled. Otherwise car was perfect.
avis de
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10,0
Good car and economic
Points positifs : Economy and maneuverability. Car handled well for driving in Lima
avis de
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4,4
Points positifs : the lack of communication with the avis office at the airport, well the office is not at the airport, is located at front of it, was a long walk and i was with my mother, she's 70 years old, the other big issue that i had was the i got the car insurance with you ( kayak and priceline ) and because of that they had to put a hold on my credit card of $5,000 because for them i didn't have insurance cause i was doing the insurance with you guys a third party. overall you shouldn't sell them like they are locate at the airport cause they don't and do something about the car insurance policy, really disappointed.
avis de
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5,6
Points positifs : Car was quite good & comfortable.
Points négatifs : Over 3 hours lost during renting a car - nobody waiting at the airport, very slow service &... Booked car was not at the airport but 1 hour away :( They didn't give me miles for rental as promissed.
avis de
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4,8
Points positifs : I had to wait a long time for the only guy at the counter to show up. Once he showed up it took ages to do something on the computer, print docs, etc. Incredibly frustrating experience. Then he tells me the Allianz insurance I purchased was invalid (lost $81)
Points négatifs : I purchased insurance and they still pout an US$1,800 hold on my card. I asked why and he says it is to cover any issues to which I told him that is why I bought insurance. No logic, no common sense,. Will never rent from Avis in Peru again. Takes for ever to get the car and return the car.
avis de
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2,0
Points positifs : Nothing
Points négatifs : Kyak website said one price which is not real at the pick up time. Upset about that, made me loose money.
avis de
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6,4
Always trying to charge you more.
Points positifs : Convenient location right on the airport.
Points négatifs : Every time I rent from this location they seem to come up with a new reason to charge me more than the quote.
avis de
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2,0
Didn’t have our car, and did nothing to fix it.
Points positifs : Liked absolutely nothing. Avis customer service was no help. They said that it’s not really Avis in Peru, so they can’t do anything about it. So, nothing really good about it.
Points négatifs : When we arrived they took a few minutes, and told us that they didn’t have our car. Then they would do nothing about it. To top it off, they haven’t refunded our reservation, even though we had to go to another agency to get the SUV we needed. I ALWAYS rent through Enterprise, and I guess there is a reason. Avis was awful and absolutely no help. It was a bit more insulting since I had reserved the car seven months in advance. Don’t rent from Avis.
avis de
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4,4
Paid twice the quoted price.
Points positifs : Cleanliness and quick drop off.
Points négatifs : Last time with Avis. I had been quoted $44.50 USD for the rental. When I arrived at the airport for the pickup, they told me I'd have to pay $85.76 USD. I wasted about an hour trying to tell them that was unacceptable and had to pay almost double what I was quoted in the end.
avis de
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2,0
Is the worse
Points positifs : They want 3000 dollars deposit!! That's just crazy I would never use them ever again
avis de
