Vol Lima : Trouvez un billet d’avion pas cher pour Lima

Points positifs : Klm's consistantly high standards in everything they do.

Points négatifs : Nothing

Points positifs : Services is good .

Points négatifs : Food can be better

Points négatifs : When its rain we shouldn’t walk to the air plain

Points négatifs : Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip.

Points positifs : Departed on time, nice entertainment

Points négatifs : Food could have been better, for such a long trip beverages service was scarce

Points positifs : Seat in Business Class Dreamliner was excellent-very comfortable with great flexibility of use. Service was attentive, but challenged to understand English

Points négatifs : Entertainment selection of movies and music was very poor and too limited. Food was of inferior quality for business class

Points positifs : Great crew and seat

Points négatifs : Could have offered more included meals and drinks

Points positifs : The staff is always very polite and nice.

Points négatifs : First flight of the day was majorly delayed. I understand these things happen. But all flights before 09:00 are the star flights where airlines get their on-time departure scores. They failed today.

Points positifs : Crew was ok

Points négatifs : The flight is usually 3 hours it took 4 and a half . Don’t know why Capitan didn’t mention a thing

Points positifs : US based airlines should take a lesson from AeroMexico - reasonable prices and the services we used to receive without additional charges: snack, food, 1 bag checked without fee, leg room! Thank god I Iive just south of Vancouver and can floy out of there instead of an American airport with greedy American-based airlines.

Points négatifs : I am completely satisfied with my experience

Points négatifs : Waited on tarmac in Mexico Cory for 50 minutes to park the plane

Points négatifs : I didn’t like that the flight had a 4 hour delay!

Points positifs : The crew

Points négatifs : The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child

Points positifs : Nothing

Points négatifs : They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing.

Points positifs : It was a decent train ride.

Points négatifs : Stating it’s a train from the beginning and not having to go from one train station to another.

Points positifs : The crew and the food were great!

Points négatifs : The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices.

Points positifs : Très bon personnel de bord, check-in et embarquement très rapides!

Points négatifs : When I booked my flight I was never asked if I wanted to include a piece of luggage so I assumed it was covered, and then I got charged $120 for it at the check-in desk. No apologies whatsoever from the lady, who was pretty rude. I will never fly with them again since the service is not great and this charge made the overall cost of the trip more expensive than traveling with a better airline.

Points positifs : Crew were polite. The plane was clean and the seats were roomy and comfortable. Luggage cabins were. roomy. Price was great and no extra hidden charges.

Points négatifs : Food was okay. Small portions

Points positifs : It was ok no more then that

Points négatifs : Make sure the stuff or more Patience and understanding

Points positifs : Amenities.

Points négatifs : The person who was sitting next to me. Lol. Jk. The guy was a riot. I know you can't control that. Anyway, everything was great

Points positifs : good service

Points négatifs : a better airplane

Points négatifs : Better seats and better communication as it took so long to get our luggage, I would have been fine waiting but they kept changing the location where we were supposed to get our luggage from

Points négatifs : The check in was terrible. The line was 1 hour

Points positifs : Professional crew. Good simple check in.

Points négatifs : Nothing.

Points négatifs : Everything was OK

Points positifs : Customer care was super supportive

Points négatifs : Inflight sandwiches

Points positifs : Planes were on time and connections made.

Points négatifs : One bag delayed as not put on flight and food could be better.

Points positifs : The crew

Points négatifs : The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child

Points négatifs : I not get to go my flight, I couldn't get reimbursement

Points positifs : Na

Points négatifs : They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing.

Points positifs : La tranquillité de la cabine premium

Points négatifs : Le confort de la cabine

Points positifs : Friendly crew

Points positifs : The crew was so nice

Points négatifs : Food can be better

Points négatifs : Took half hour extra to board an have us waiting for the bus from the terminal to the plane on the stairs

Points positifs : We really like the crew

Points négatifs : If they offer something to drink

Points négatifs : The space between seats is tiny, even when I paid more, no internet during the fly, old movies, nothing new

Points négatifs : Terrible experience at check-in in Tuxtla Gutiérrez. Aeromexico really must do a better job.

Points positifs : US based airlines should take a lesson from AeroMexico - reasonable prices and the services we used to receive without additional charges: snack, food, 1 bag checked without fee, leg room! Thank god I Iive just south of Vancouver and can floy out of there instead of an American airport with greedy American-based airlines.

Points négatifs : I am completely satisfied with my experience

Points positifs : This is what an airline should be like in the US - 1 bag checked without fees, food - snacks and light meal (even on short flights), LEG ROOM, reasonable airfares. Thankfully I live near a Canadian airport. Greedy US airlines with its no-service-unless-you-pay could take a lesson.

Points négatifs : I am completely satisfied with the airline and its services.

Points négatifs : When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry.

Points positifs : I was sorted on Row 3 and the drapes kept hitting the back of my head.

Points négatifs : Move the drapes a few more inches back.

Points positifs : The crew was very kind

Points négatifs : All of the less than good, obvious!

Points positifs : rien

Points négatifs : tout est à revoir !

Points positifs : L'ensemble était pas trop mal

Points négatifs : Ma valise n'a pas suivi suite au retard de KLM est c'est le bazar pour la récupérer

Points négatifs : I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive.

Points positifs : I

Points négatifs : The plane was old and had no entertainment, there was a technical problem with the plane that made us late

Points positifs : The tablet selection was very variety.

Points négatifs : The announcement was hard to hear the volume was loud but something not quiet understandable

Points positifs : Great crew and seat

Points négatifs : Could have offered more included meals and drinks

Points positifs : The crew didn’t have most things listed that should have been for sale. They were annoyed when asked for things. If you needed something mid flight you had to go to the service area...they would not serve you at your seat.

Points négatifs : Everything...app didn’t work, baggage allowance wasn’t clear (extremely overpriced), crew was irritated...don’t use this airline if you don’t need to

Points positifs : Fast and courteous service. Hassle free. I would most definitely fly again with Aeromexico.

Points négatifs : Flight landed and sat on the tarmac for 45 minutes. Need to better schedule gate availability in Mexico City.

Points positifs : Puntualidad

Points négatifs : Snacks

Points positifs : Seat was comfortable and the entertainment was good.

Points négatifs : Honestly, almost everything was good. At the meal time, the flight attendants spilled a lot tomato sauce on my white sweater. Of course it was very uncomfortable, they apologized and try to clean the mess and my sweater, but obviously they couldn’t make it. It was very embarrassing for me. I had to take off my sweater and wear only my winter coat. I suggest they should be more careful.

Points positifs : Crew good and seat OK but not exceptional for business class

Points négatifs : Food was average - main course could have been better. Range of movies ok but not great

Points positifs : Services is good .

Points négatifs : Food can be better

Points positifs : Usual faultless KLM experience

Points négatifs : Nothing.

Points positifs : Decent price for economy comfort seat, 4A.

Points négatifs : The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate..