L’embarquement top , Le service à bord, le repas distribué peuvent être largement amélioré
Points négatifs : "Très bien à heure un avions trop propre"
Points positifs : "Crew was excellent & amazing, The Seat was comfortable & have good space between the rows."
Points négatifs : "only food more improvement, I know that's the effect of COVID 19 VIRUS & IT IS NOT OF THE Turkish Airlines thankfully, but thy are following the rules."
Points positifs : "Everything was excellent even the landing was as smooth as butter"
Points négatifs : "A free upgrade to a business class seat :("
Points positifs : "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."
Points positifs : "The crew was amazing and service was very professional."
Points négatifs : "Lower prices!"
Points positifs : "The only good thing about Turkish Airline was the entertainment, the movie selection was pretty good."
Points négatifs : "I did not like flying with Turkish Airline. Worst experience ever for travel. Kept us on the the plane for hours while fixing the technical issue. The food is disgusting, the crew does not speak very well English. They do not come quick enough when you want something. I would not recommend Turkish Airline to anyone. We had to pay extra for sears that were given, should have been given to us for free considering they treated us badly on our start of the journey."
Points positifs : "Crew were excellent"
Points négatifs : "Seats are too narrow, uncomfortable ."
Points positifs : "Rien"
Points négatifs : "Rien"
Points positifs : "Rien"
Points négatifs : "Rien"
Points positifs : "The little details...slippers, nice meal, foot rests, deep carryon bins."
Points négatifs : "Legroom, too tight. Attendants blocking lane unable to reach restroom, entertainment didnt work."
Points positifs : "Leg room was OK"
Points négatifs : "No alcohol service, cabin lights not dimmed seeing it was a late night flight."
Points positifs : "Excellent entertainment, great food, and very nice helpful Crew members!"
Points négatifs : "Inconsiderate Loud passengers"
Points positifs : "customer service was great :)"
Points positifs : "Super efficacité au desk 'cas speciaux' de Turkishairline Ils m'ont imprimé ma carte d'embarquement en 3 minutes"
Points négatifs : "Pas de réseau à l'aéroport Pas de rappel de kiwi pour s'enregistrer"
Points négatifs : "Bagage non reçu. Un bagage sur 10 bagages, quelle mauvaise organisation"
Points négatifs : "I like the food and the service."
Points positifs : "L'organisation."
Points négatifs : "L'équipage ne fais pas d'effort pour comprendre ce qu'on lui demande dans une autre langue à part l'anglais. C'est un vol international et je pense que c'est important de parler français aussi."
Points positifs : "Food and service is excellent. Istanbul lounge is great."
Points négatifs : "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
Points négatifs : "La cuisine est vraiment horrible"
Points positifs : "Food, leg room and entertainment options, plus the service"
Points négatifs : "-"
Points négatifs : "The ONLY thing I hate about Turkish Airlines is the necessity to go through security in Istanbul when you're in transit on an international flight. Not only do you have to go through security again - with the serious chance of missing a connection - but if it's a flight to the USA, there is serious additional security at the gate. Surely this is enough."
Points négatifs : "Le manque de sollicitude pour établir le billet pour la connexion IST YUL, suite à la non connaissance du nouveau contrôle AVE pour les entrées au Canada."
Points positifs : "Un grand merci pour avoir été surclassés lors de ce vol qui fut des plus agréable . Le personnel a été charmant et compète a l’aerop et pendant le vol !"
Points négatifs : "boarding was messy at IST"
Points positifs : "Punctual in terms of reaching destination, all else average."
Points négatifs : "Less leg space, pantry service below expectations."
Points positifs : "Easy check in"
Points négatifs : "Please include sea food in your menu"
Points positifs : "Tout a été excellent"
Points négatifs : "Rien ne m'a déplu"
Points positifs : "I liked nothing about this flight!"
Points négatifs : "No matter the airlines, all passengers going through immigration wait in long lines, no ropes but rather a big free for all. Push and shove."
Points négatifs : "Didn't get to travel. Will never fly Turkish Airlines again."
Points positifs : "Entertainment and crew were helpful"
Points négatifs : "Food messed with my stomach."
Points positifs : "gentillesse de l'équipage, propreté de l'avion"
Points négatifs : "2 bagages cassés au retour dont une ouverte"
Points positifs : "ils sont toujours à l'écoute et attentionné Parfait en globalitees"
Points positifs : "Très pratique,gagne beaucoup de temps partout où nous allons."
Points positifs : "Très pratique"
Points négatifs : "I missed my connection in Istanbul and got delayed until the next day. Because I’m a US citizen they couldn’t offer me a hotel room because US citizens can’t get visas there."
Points négatifs : "Retard du vol dur avec un enfant"
Points négatifs : "Retard du vil dir avec un enfant"
Points positifs : "Flight was ok"
Points négatifs : "The flight was actually run by turkish airlines, not philippine air as stated in my confirmation email, so we were sent to the wrong terminal. Nothing in the email said which terminal the flight would depart from or that it was actually turkish airlines. Very irresponsible and communication for customers should be much clearer. Luckily we were very early for the flight or it could have caused a serious problem."
Points positifs : "The food is always good"
Points négatifs : "Nothing"
Points négatifs : "Despite having seats assigned we did not fly Customer service was just awful dealing with overbookings"
Points négatifs : "Repas"
Points positifs : "I was very impressed that I am already looking to travel again with the airline on my next travel!"
Points positifs : "Boarding started 40 minutes later than stated on my boarding pass. Had to take a bus to the airplane and the ride was not exactly short - I'm pretty sure the plane was parked at the very other end of the airport. When we finally took off it was exactly an hour later than scheduled. That's the first time I've had a delay longer than the actual flight."
Points positifs : "The food was great and the service was very good."
Points positifs : "food, entertainment"
Points négatifs : "I liked everything"
Points positifs : "Merci à Turkish Airlines"
Personnel très sympa, très serviable.
Even after posting extra for comfort +, the seats do not recline!
Le repas était léger, avec des légumes mal cuits, une purée trop salée et un morceau de poulet mauvais. Au petit déjeuner, sandwich au fromage 😒
Checkin via l’appli impossible
Notre vol a été annulé, puis l’autre retardé ainsi nous avons loupé notre correspondance. Ensuite nous n’avons pas eu notre valise à l’arrivée
Des casques anti bruits pourraient être transmis si les conditions de voyage deviennent difficiles : les pleurs et les cris d’enfants durant tout le trajet et ce quasi sans interruption ont rendus le vol très désagréable . Vol choisi à l’initial car etant un vol de nuit et cela permettait d’avoir un peu de calme. Le personnel était sympathique et avait des bases en français ce qui était agréable. Ce qui n’était pas réellement le cas pour le vol aller . En vous remerciant,
L’embarquement s’est déroulé facilement. L’équipage manquait un peu de disponibilité
Mauvaise gestion du retard et de l’embarquement. Repas minuscule qui donne la nausée. Personnel de bord qui parle super fort y compris quand 75% du vol dort…. J’étais très mal installé, même dans une low cost j’étais mieux, assez déçue
2 h de retard , les trains ratés à paris ..
Vol parti à l'heure et arrivé en avance. Personnel aimable. Voyage agréable
Vol à l'heure. Personnel aimable. Repas corrects. J'ai pu choisir une place confortable moyennant un prix correct. Divertissements limités que écran individuel. Plutôt content du voyage avec cette compagnie
Repas disponibilité du personnel confort d’installation ponctualité
Extremely easy and welcoming check in process.
Je suis un Franco Americain de 63 ans residant aux US depuis 38+ ans. Apparement mon retour vers Miami a ete booké sans baggage !!!??? De toute evidence une grossiere et innacceptable erreur !!! Comment puis rentrer chez moi sans bagagge ??? Imaginez ma surprise quand Air France m'a informé au "checkin" que mon billet de retOur n'incluait pas un baggage et a refusé de me laisser embarquer avec ma valise de 21 kilos si je ne payais pas un " suplement de €60. A €960+ ce billet ne qualifie pas particulierement de billet "discount"!!!??? Pour compliquer les choses encore un peu plus suite a un traumatisant vol de picpokets dans le metro parisien qq jours avant mon retour je n'avais plus de carte bancaire. Depuis presque 40 ans de voyages entre mes 2 pays je n'ai jamais eu une experience plus desagreable et humiliante dans un aeroport. De retour en Floride a la maison je suis stressé triste humilié et terriblement deçu par ce dernier jour dans ma ville lumiere de naissance.
Everyone is doing their best, but travel sucks! Mask wearing is necessary but odious. The worst thing is the toilets on 767s are so cramped that you cannot see where the trash is without crouching down or being a pigmy, so people leave their towels by the sink!
The flight crew was very rude to people they thought were ignoring mask mandate. There was a lady that said her mask had slipped down and the flight attendant was very rude to her. When is the mask mandate going to be lifted? I wore my mask the whole time but really ridiculous that I have to still wear it. I have been fully vaccinated since February.
Plane was hot. Flight handling was poor (rough takeoff, landing). Young and inexperienced pilot. Short flight made it bearable. If it was longer than an hour, that would have been terrible. Beverage service? Warm water. Disappointing.
Points positifs : "Great flight crew, comfortable, clean plane, early arrival."
Points négatifs : "Better free entertainment options."
Points positifs : "Not much"
Points négatifs : "Crew kept bumping me in flight. Deplaning took too long."
Points positifs : "Fue un vuelo muy tranquilo y todos muy amables gracias!!"
Points négatifs : "Muy cómodo el avión y el personal"
Points positifs : "We needed a seat belt extender and one of the crew members noticed and was so kind in getting that. No embarrassment or drawing attention to the customer. His name? David"
Points positifs : "The crew was amazing. But there were to many people on the flight for what’s going on. There were middle seats sold and people were upset."
Points positifs : "Crew was attentive and accommodating."
Points négatifs : "Gates switched 3 times and all bags had to be checked because of a small aging plane."
Points négatifs : "Far in advance I requested a seat with extra leg room for a back condition that is supported by a physicians note. The seat did not appear to me to have extra leg room. I was very uncomfortable."
Points positifs : "Entertainment was great , also being able to watch live tv. Cabin crew were good"
Points négatifs : "Be on time , delayed for an hour"
Points négatifs : "Excellent service"
Points positifs : "On time"
Points négatifs : "Flight attendants not friendly"
Points négatifs : "Less legroom than other airlines but have never flown to South America before"
Points positifs : "Équipage commercial chaleureux et efficace"
Points négatifs : "Angle inclinaison des sièges de première"
Points positifs : "Liaison quotidienne fiable"
Points négatifs : "C’est un petit jet avec espace limité"
Points négatifs : "Le choix des films, la nourriture, l'information de vol sur la tablette"
Points positifs : "Personnel courtois"
Points négatifs : "2h de retard ..."
Points positifs : "Crew was good. Food was good."
Points négatifs : "Plane was delayed for an hour. Legroom in economy was tight."
Points positifs : "Zéro sourire! D'après moi, ils n'avaient pas envie de travailler ce matin..."
Points négatifs : "Le wi-fi ne fonctionnait pas, aucun dvd, même pas de prise usb pour charger nos téléphone, siège très étroit! On pouvait dire quand le pilote ralentissait et accélérait tellement c'était fait brusquement! Rien à voir avec mes 2 premiers vol..."
Points positifs : "L’horaire Respectée"
Points négatifs : "Rafraîchissements peu de choix"
Points positifs : "tout"
Points négatifs : "le confort des sièges"
Points positifs : "tout"
Points négatifs : "le confort des sièges"
Points positifs : "?"
Points négatifs : "Un autre transporteur! Vol retardé + déglaçage +attente sûr tarmac = vol de transfert raté = 4 heure d’attente a l’aéroport résultat départ de Montréal à 9;00 pour arriver à Kansas à 23:00h"
Points positifs : "Vol retardé + Déglaçage + atttente sur le tarmac pour laisser atterrir un avion en priorité = Arrivé en retard pour le vol suivant = résultat attente de 4 heures à l’aéroport pour prendre le vol suivant. Départ de la maison 8:30 arrivé à destination 22:00 Montréal/Kansas!!!"
Points négatifs : "Un autre transporteur!?"
Points négatifs : "I could not sleep on my return flight, as I am a woman travelling alone and I was seated next to a young man, when there were plenty of free seats in the rear, where some guys were spread out among 3 seats sleeping."
Points positifs : "This had one of the best attendants I have encountered. She was extra friendly and made us feel good."
Points positifs : "Crew was friendly"
Points négatifs : "An hour and a half late, terrible communication about scheduling"
Points positifs : "The ctew was awesome, super sweet and very acomodating"
Points négatifs : "Its a flight to WV (my birth place).... it is what it is... smll planes, tight quarters and people who don’t get any of that and are not happy anout any of it"
Points positifs : "Le personnel de Board a ete formidable. Le siege etait tres confortable"
Points positifs : "Le choix de films"
Points négatifs : "Pas beaucoup d espaces, personnel peu sympathique, écran qui ne marchait pas bien du tout (avance rapide sans demander, impossible de revenir en arrière), pas de bagages à l arrivée"
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
Le repas est très ordinaire. Le reste c’est très bien!
Points négatifs : "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Points positifs : "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Points négatifs : "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Points positifs : "Overall a nice and good flight"
Points négatifs : "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Points positifs : "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Points négatifs : "Move the drapes a few more inches back."
Points positifs : "Flight was on time."
Points négatifs : "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Points positifs : "economy plus seats were nice, great movie selection, especially international movies"
Points négatifs : "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Points positifs : "Crew was nice and pleasant"
Points négatifs : "Flight very late"
Points négatifs : "Flight got delayed 30 minutes"
Points positifs : "Seat was good"
Points négatifs : "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Points positifs : "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Points négatifs : "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Points négatifs : "Boarding was very slow."
Points positifs : "Le vol était ponctuel."
Points négatifs : "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Points négatifs : "They left my bag off the plane. Ridiculous."
Points négatifs : "Delays, took my hand luggage into the hold,"
Points négatifs : "This was just a short commuter flight from Lyon to Amsterdam for connection."
Points positifs : "The space at my feet with the chair in front was a bit akward."
Points négatifs : "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Points positifs : "My seat"
Points négatifs : "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Points positifs : "Nothing"
Points négatifs : "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Points positifs : "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Points négatifs : "If I knew how to recline my seat earlier. I did try several times"
Points positifs : "Le vol"
Points négatifs : "Clairement le système pour faire notre checkin online est pourri"
Points négatifs : "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Points négatifs : "L’intégralité du voyage, pas de repas, retard de bagage"
Points négatifs : "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Points négatifs : "Larger meals."
Points positifs : "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Points négatifs : "No reading light in my seat..."
Points négatifs : "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Points positifs : "Good and friendly services"
Points négatifs : "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Points positifs : "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Points négatifs : "Except for the man next to me - great!"
Points positifs : "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Points positifs : "Good entertainment options. Nice flight attendants"
Points négatifs : "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Points positifs : "Everything excellent. Comfortable seats in business."
Points négatifs : "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Points positifs : "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Points positifs : "Petit avion sans trop de place."
Points négatifs : "Connexion un peu trop courte à Amsterdam. Génère du stress."
Points positifs : "We got a meal for a 1h flight only"
Points négatifs : "No entertainment but normal for this type of flight"
Points positifs : "Overall everything was ok."
Points négatifs : "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Points négatifs : "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
Points négatifs : "The streaming service didn’t work"
Points positifs : "I got some rest"
Points négatifs : "unable to charge my phone or watch movies"
Points positifs : "Nothing"
Points négatifs : "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Points négatifs : "Le menu est à améliorer"
Points négatifs : "Le menu est à améliorer"
Points positifs : "Yes"
Points négatifs : "Serve some type of beverage with out charging a lot"
Points positifs : "Helpful crew"
Points négatifs : "Vol pas très cher mais pas trop confortable et vraiment low cost sur la partie Nantes-Madrid. Horaire respecté mais confort et repas vraiment très limite surtout sur le vol principal entre Madrid et Sào Paolo. Mais on ne peut pas tout avoir..."
Points positifs : "Plane was new"
Points négatifs : "Airport is a disaster. It is a single gate, bamboo-walled open air space with about half the seating necessary for a flight. Latam charges almost $2 even for a cup of “coffee” that is really just hot water, powdered Nescafé and powdered milk! It hardly seems worth the effort and really slows down service."
Points positifs : "The cleanliness of the aircraft and the staff professionalism"
Points négatifs : "No"
Points négatifs : "Latam could be better if permit that customer can change the sit at check in."
Points négatifs : "Check in seemed to take awhile even though when we arrived there were only a couple of people in front of us. They had multiple staff but seemed to have issues getting the computers to work or it took very long for the staff to log into the systems."
Points positifs : "The pilots were polite and arrived early at destination."
Points négatifs : "Could provide a menu card, like every other airline. Instead of listing every single option to everyone on the plane. And maybe use bigger cups that hold more than 3-4 ounces?? Especially when the airport takes away peoples liquids (see below). Ridiculous. Not necessarily with flight, more with Lima airport “security” - they took away ALL bottled liquids more than 3 oz. AT THE GATE. Even bottled water purchased 20 feet from the gate. And they couldn’t explain why. Just got a bunch of shrugs. Why take sealed water purchased at their own airport away before an international 8+ hour flight???"
Points positifs : "On my way back I asked for water as the cabin was hot .. and I was told to go back to my seat and buckle up."
Points négatifs : "That they would have turned down the temperature and immediately provided water."
Points positifs : "Nothing. It was a short flight with nothing special to mention."
Points négatifs : "The flight actually leaving on time and not half an hour late."
Points positifs : "Not much"
Points négatifs : "Check in process was a nightmare. Staff was rude and unhelpful. Flight was delayed and staff mis-informed."
Points négatifs : "The flight was delayed and caused all sorts of problems and headaches. Had to book a new final destination and didn't even make it to my original final destination."
Points négatifs : "English speaking staff."
Points positifs : "Crew was friendly"
Points négatifs : "No leg room even for the seats we paid extra"
Points positifs : "Crew was attentive & very nice."
Points négatifs : "More smiles !"
Points positifs : "the crew was realy great and everything was very good."
Points positifs : "Fair"
Points négatifs : "Have a wheel chair waiting for me on arrival at Lima , Peru. Our plane arrived by 1 am. And felt kind of lost :/"
Points positifs : "On time."
Points négatifs : "For the 2 hours flight, I had to endure some strong stench coming from fellow passengers. Extremely uncomfortable."
Points négatifs : "This app is fraud"
Points négatifs : "Mon siège ne s’inclinait pas"
Points positifs : "On time."
Points négatifs : "Domestic flight had no transfer to onward domestic on same airline. Had to go though arrival then check back in."
Points négatifs : "Smell at shit all the flight. Horrible."
Points positifs : "Food great"
Points négatifs : "Everything exelente"
Points positifs : "Nothing"
Points négatifs : "All the flight"
Points positifs : "Crew was polite and efficient. Ground staff helpful in rescheduling flights"
Points négatifs : "One of the flights out of three should have been on time. None were. One was cancelled. Two were delayed."
Points positifs : "Perdonnel sympathique."
Points négatifs : "Plus de place sur les sieges. Petite collation."
Points positifs : "The flight attendants were nice"
Points négatifs : "The gate people were indifferent, bordering on rude. A bag which I’ve used for hundreds of flights as a carry on “weighed too much” and suddenly required checkin with a charge despite it being a carry on for the first leg. No one could explain to me the difference of the weight in the overhead versus the belly of the plane. I will NEVER fly LATAM again and will make sure that I spend a lot more than $30 for all of my future travels in their region. Too bad that their rules are designed to steal from the customer. I won’t be fooled again."
Points négatifs : "They made a mistake at the check in counter and gave my wife someone else’s boarding pass which was for a different flight. As we tried to board the flight, the woman at the gate told us it was the wrong flight and wouldn’t let her on. I showed her our reservation and she refused to help. She kept pushing back and told me the other flight arrives at the same time which wasn’t true. It was an hour later. She had no interest in helping us resolve this issue until I had To get assertive and threaten to file a complaint. I boarded the flight and the flight attendants questioned us why Y wasn’t on the flight. I told them she was stopped. After lots of back and forth the woman at the gate realized the mistake. Y boarded the flight. We didn’t receive an apology for the horrendous treatment of a customer. At this point we had nowhere to store carryon."
Points positifs : "excellent avion, neuf. Divertissement à bord de qualité"
Points négatifs : "Repas vraiment minimal"
Points positifs : "Staff / crew was great"
Points négatifs : "Boarding is was not explode what line you needed to be in according to the size of your luggage"
Points négatifs : "Apparently you need to be at the airport 2hrs before your flight leaves otherwise you cant print your ticket and have to wait in a 1-2hr line to have them tell you you have now missed your flight and charge you $30USD to change to another flight. When it only takes literally 3min to get through security and to the gates. not sure why they couldn't give us our tickets when we were then an hr early. Then they said we were at gate 5. We went and waited there. About 20min before departure we noticed the flight info had changed and wasnt ours. No announcement. Nothing. We had to run upstairs to our new gate and barely made that flight. Extremely dissatisfied with customer service and lack of communication. Basically a company looking to get money wherever they can at the expense of foreign travelers."
Points positifs : "Flying. They were able too get us replacement tickets at no charge but the flight was 2 hours later."
Points négatifs : "Our flight was delayed with no explanation of why and then we missed our connecting flight because of it. They wouldnt let us get on the plane even though the plane was still at the terminal"
Points négatifs : "La compagnie a perdu ma valise! Depuis ce temps elle. À pas été retrouvée!!!"
Points positifs : "Flight was on time crew was friendly and professional"
Points négatifs : "Seat pitch was very tight, more like a budget airline, but the flight was short so OK"
Points positifs : "The food improved a lot"
Points négatifs : "They used to have great airplanes when it was LAN now the airplane was very old uncortable and the touchscreen barely worked. I used to like a lot LAN but now their quality is very bad. Also I traveled with my 3 year old son and they gave us separated seats. And I asked if we can have better seats for the next fly and they refuse because they supposed to be full but I notice close to me was a empty row and someone noticed that and move to it. They could made the things a little more easy with a mom with a toddler. They used to be more considered"
Points positifs : "Check-in process at LAX by LATAM employee was misleading, as she made it seem as if our luggage would arrive at our final destination in Cusco. Moreover, she failed to give us copies of our boarding pass for our connecting flight from Lima to Peru. Because of her misleading, out luggage was left in Lima and we landed in Cusco without our luggage. We are still awaiting to see where our luggage is."
Points négatifs : "Customer service at check-in desk was incompetent. Service by flight attendants was largely rude and done with a lot of deep sighing by the flight attendants as they performed food and beverage service. They did not make me want to fly this airline every again."
Points positifs : "Need to improved"
Points négatifs : "About entrainment is was poor, food not good,attention was so so ."
Points positifs : "Flight attendants."
Points négatifs : "To go through security again in Lima to Miami in spite that we just came from another plane."
Points négatifs : "Plane was 6.5 hours late taking off. I missed a meeting in Cusco because overall I arrived 8 hours past my scheduled arrival time."
Points négatifs : "Rude staff"
Points positifs : "Menu for dinner and breakfast Nice designed heavy-duty plastic fork and knife Extremely comfortable blanket Meals were tasty"
Points négatifs : "As always in last class, no leg room."
Points positifs : "On time"
Points positifs : "Solid crew, clean planes, safe pilots. Exceptional staff support at LATAM check-in at LAX."
Points négatifs : "I arrived 3 hours early to my flight, which I had been notified that morning of a 2hr delay. Fortunately the woman who checked me in realized there was 1 seat available on the last flight that would get me to Lima in time for my connection flight (departing same time as my flight pre-delay). She personally got me to the front of the line, and ran with me just about to the gate, where I caught a shuttle to the plane. If she hadn't done so, and if I hadn't checked in so early, I would have been forced to stay in Lima 24hrs, despite buying a rightful seat and having reservations in Buenos Aires. It is appalling and unacceptable that y'all continue to overbook flights, causing incredible trouble, inconvenience and potential harm to your customers. For a service that costs so much, the only acceptable delays are weather and mechanically related. if it hadn't been for amazing staff immediately, I would've been furiously waiting in a city I didn't need or want to be in. Customer service will continue to grow your business or impede it negatively-- how y'all act is up to you. I appreciate how well I was taken care of by several kind individuals."
Points positifs : "The upgraded me to first class!!!!"
Points négatifs : "No complaints!"
Points positifs : "The crew was attentive, professional and friendly."
Points négatifs : "Small seats."
Points positifs : "Simple, efficace. à l'heure."
Points négatifs : "Rien."
Points positifs : "Le prix et l'efficacité. Le reste était tout à fait accessoire compte tenu de la durée du vol. En conclusion tout était parfait."
Points négatifs : "Rien le rapport qualité prix est excellent."
Points positifs : "Crew was very nice, and I really appreciate the legroom on LATAM flights!"
Points négatifs : "The entertainment app would not download, and we were unable to access movies or shows via our iPads and phones so we could not watch anything."
Points positifs : "Despite having a high "Sapphire" status with this One World Partner and being promised "preferente" seats by the airline when I reserved seats months ago, I was unable to view the seats or check in online. Both their App and their online system were down and unavailable. We were never able to view our actual seats online. The "preferred seats" my group on 5 could not have been worse!! We were seated consistently in row 11 or the very last row of the aircraft immediately in front of the lavatory, where the seats do not recline at all and where you hear and smell the bathroom for the entire flight.. There was NO space to breathe in our seats. I have traveled on dozens of airlines and this experience and these seats were the WORST! After this happened once, I specifically asked to insure that it would not happen again and was told that seats on my next flights were good but they were the same horrible seats. Part of our itinerary was on LAN and part was on TAM, who have now combined into 1 airline, but still operate on separate systems. So LAN customer service could not see the seats for TAM flights and vice versa. Their online system reflected a changed time for our return flight from 145pm to 250pm from Rio. We verified it 3 times (even though we could not check in or view our seats because of "technical difficulties" we could see the new departure tie, and the change was confirmed by our Sheraton concierge, but when we arrived to the airport they informed us that we had arrived to late for our 145pm flight! We showed them the app that showed our flight was changed to 250pm and they could not explain the problem. We were delayed 4 hours and arrived too late for dinner in Santiago. The final 4 hour flight at 4am flight from Santiago to Lima was torture. The seat in front was literally 6 inches in front of my face when they reclined and I could not recline. It was absolute TORTURE! Avoid this airline! To add the agony, they have lost my bag and do not know where it is!"
Points négatifs : "HORRIBLE seats with NO space and no Recline as a "preferred" clients. Impossible and inaccurate online App and check in process that was always unavailable. Unfriendly and poor customer service at check in, and inaccurate information (being told that we had good preferred seats, for example) Lost luggage still pending."
Air France service was superb. The airline did their best to expedite the boarding process even with the constant changes of Covid19 guidelines
4 flights in 3 weeks between arrival and departure and all flights delayed about 5 to 6 hours ! What’s going on with AF ?! Not a low cost and you paid for that service !?!? Not anymore
Points positifs : "Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it."
Points négatifs : "Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++"
Points positifs : "La ponctualité"
Points négatifs : "L’aménagement de la cabine (les écrans ne fonctionnent pas)"
Points positifs : "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
Points négatifs : "For me this part is not applicable"
Points positifs : "Not much, seats are super uncomfortable"
Points négatifs : "Better code sharing with KLM"
Points positifs : "À bord, généralement tout se passe bien"
Points négatifs : "Retard, perte des bagages, pas d'excuses.. Typique d'Air France"
Points positifs : "Crew was attentive. Timings were spot on."
Points négatifs : "Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet."
Points positifs : "La qualité du service Air France, le nouvel appareil, le système de divertissement, l'amabilité"
Points négatifs : "L'embarquement dans un terminal trop étroit avec des annonces peu claires"
Points positifs : "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Points négatifs : "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."
Points positifs : "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
Points négatifs : "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"
Points négatifs : "CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure."
Points négatifs : "Les sièges pourraient être rénovés"
Points positifs : "Les prises USB pour charger le téléphone dans l'avion vu que le vol a fait 3h30 de retard"
Points négatifs : "l'embarquement très long et des informations de l'équipage tardif"
Points positifs : "Staff were friendly and seats in business were super comfortable."
Points positifs : "Excellent service"
Points positifs : "The crew was very helpful in all respects."
Points négatifs : "Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure."
Points négatifs : "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."
Points positifs : "Arrivée en avance ! Collation très bien."
Points négatifs : "Rien"
Points positifs : "Rangée 43 juste en face des toilettes et siège peu inclinable à côté de la cloison"
Points négatifs : "There was no entertainment and the food could be better"
Points positifs : "Food and wine. Entertainment."
Points négatifs : "Sat closer to water closet. Maybe more air freshener in there."
Points positifs : "Crew was very friendly. Food was excellent"
Points positifs : "Tout était très bien"
Points négatifs : "Rien"
Points positifs : "le fait qu'on débarque vite"
Points négatifs : "le retard"
Points positifs : "The cue lines per zone are a brilliant idea!"
Points négatifs : "An explanation to passengers as to why there was a backup between the gate and the plane."
Points positifs : "The new movies selection, food was very good, staff more friendly than previous flights"
Points négatifs : "Boarding always a problem on MEA we have to wait too long in the queue"
Points négatifs : "boarding wasn't good."
Points positifs : "Plane was new, and seatback screen responsive and functional."
Points négatifs : "Economy seats not very comfortable, very tightly packed together"
Points positifs : "The transfer times were excellent"
Points positifs : "The airplane"
Points négatifs : "Nothing"
Points positifs : "Air france crew at Mumbai Airport very rude and not supportive during checkin"
Points négatifs : "make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food."
Points négatifs : "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
Points positifs : "The crew was very careful"
Points positifs : "Personnel de bord aimable, vol sans encombre"
Points négatifs : "Obligation d’enlever l'ensemble des films transparents protecteurs sur les valises, alors même que lors du voyage aller la compagnie n'avait pas embarqué une valise (non filmée), toujours très désagréable de devoir reprendre les bagages au comptoir d'enregistrement. Demande de justificatifs d'adresse lors de l'embarquement alors que ces justificatifs n'étaient pas requis sur le voyage aller. Vérification minutieuse de l'ensemble des poids des bagages à main (qui étaient tous conformes) pour un vol intérieur d'une heure... A l'évidence le service client n'est plus au rendez-vous avec Air France."
Points positifs : "Crew was nice, too short of a flight to figure out more"
Points négatifs : "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"
Points positifs : "Snack et boisson à bord, plutôt confortable, embarquement rapide avec bébé"
Points négatifs : "Avion retard.. Pas drôle avec un bébé fatigué"
Points positifs : "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
Points négatifs : "I didn't really use the in flight entertainment - the usual movies, tv etc"
Points positifs : "Over all everything was great, except the bags check in"
Points positifs : "Ras"
Points négatifs : "Ras"
Points positifs : "PNC charming et communique bien dur le retard Excellente place 10D pour les jambes"
Points négatifs : "1h50 de retard cause réparation freinage au vol orecendent"
Points positifs : "Very nice stews. Food was A plus compared to US airlines AND included. Great list of movies etc."
Points négatifs : "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"
Points positifs : "Crew and boarding were very good. Very helpful to foreigners. Thank you Coffe was really good didn’t eat food. Sleeping."
Points négatifs : "Business class seats weren’t comfortable and too narrow no entertainment."
Points négatifs : "Le retard"
Points négatifs : "Leg space."
Points positifs : ". Budget airline with no legroom or extras"
Points négatifs : "See above. Nothing specific to like."
Points négatifs : "30 minutes de retard"