Embassy Suites by Hilton Lincoln

lean staff on holiday weekend

Points positifs : Caddie did a good job at the front desk to help with some of the issues and Joe the breakfast chef was full of customer service when others wouldn't go out of thier way to help a weary traveller.

Points négatifs : Was told valet was the only one available. Left keys out on the desk outside while running to parking garage. Then ordered room service and was told after 90 min that front desk staff had to bring food up because there was only one person in the kitchen. Fourth of July weekend. Really not good plannin.

Smoking rooms

Points positifs : They addressed the issue right away.

Points négatifs : After three house the room stunk of cigarette smell which should be prohibited. People have allergies and we were not accommodated. All of my items stunk the whole stay.