Le Nouvel Hotel & Spa

The hotel is lovely and the room splendid and comfortable. I would definitely stay there again.

What I didn't like is the fact that through no fault of ours, we were not there for the first nhight. Our plane was late leaving ORD and when we arrived in LaGuardia the connecting flight was cancelled and we could not get out of NYC until the next day. If we booked directly with the hotel they would have given us a refund but, we could not get a refund because we booked through Kayak. I would really appreciate a refund for that first night from Kayak. I never used Kayak before and I think this would be good customer service. Thank you!

Nous avons été surclassés à un appartement. C'était une grande chambre avec un balcon et une belle vue. Le personnel de la réception était sympathique et serviable. Le service de nettoyage était efficace.

Ils n'ont pas remplacé le sachet de café que nous avions utilisé le premier matin.