Sun N Sand Resort

Points négatifs : Very noisey - room near elevator

Points positifs : Parking was good view was good beds were soft. Cleaning staff did excellent and maintenance staff was wonderful.

Points négatifs : some of the front desk staff was rude. Fire alarm was going off on our floor and when we called the front desk to find out what was going on they hung up on us, and did not seem to want to give us an ...

Points positifs : Basically the only good thing about it was that it was on the beach and close to Broadway at the beach.

Points négatifs : The first room we were in was dirty and had a terrible smell. The microwave nor the mini fridge worked and there were cigarrete butts outside the window. The first night we requested extra towels and they never came. We spoke to the manager about the poor condition of the room and they upgraded us to a nicer, cleaner room. Over the course of our stay, we requested towels 9 times and never received them. We only got them because we had to go to the front desk and ask for them. It was very very poor customer service and the hotel in general felt dirty.

Points négatifs : I booked a date and when I went to purchase the room it automatically changed the date. After calling calling the associate and trying to get the problem rectified, He spoke to the hotel and they were sold out of rooms . That's why it automatically changed my dates . I was finally able to get a refund processed because of the mistake . I am currently still waiting for the credit to come back to my account. I've used kayak many times in the past and have always been satisfied with the service . This is the first time this kind of inconvenience has happened to me