The Patricia Grand by Oceana Resorts

Hotel Not Maintained in Off Season

Points positifs : Proximity to the beach, restaurants, activities near Ocean Blvd, and the Convention Center were the reasons why I opted for this hotel. The staff that was there was fantastic. Parking was a breeze, as it was directly across the street....but very tight to physically park due to the way it was designed.

Points négatifs : Every inch of the building smelled like cigarettes / dirty ashtray. Breakfast at the restaurant didn't open until 7am. Part of the lobby was under draped under construction and never touched the 4 days / 3 nights I was there. In order to use a luggage cart, you were required to use a bell-man. The walls of the pool area were covered in very furry mold. One of the hot-tubs was cold and another was drastically low in water. Maid service was more than delayed. Some major police activity was going on in the hotel next door with no comment by hotel staff or administration - we had no idea whether it was safe or not, which was a concern given the large number of vehicles and policemen present. Recommendation -- Staff better and be more concerned about the quality of the hotel during your off-season....OR drastically reduce your prices to accommodate for the condition.

Do Not Stay Here If You Prefer Cleanliness

Points positifs : Upon check in I was hopeful that this place just might be our new beach hotel since our recent hotel of choice for the past 5 years had a bout of bed bugs. I was incredibly disappointed when I arrived to our room. If I could have found another hotel to stay at I would have at this point money was no object. The room was dingy and musty. The bed linens had stains and the curtains had holes in them big enough to let light through and wake you in the morning. I found two hair balls behind the bathroom door and one behind the shower door. The plastic cups on the counter in bathroom were wrapped in plastic which I thought was great until I picked one up and there was black dirt and a bug wing stuck to the bottom of it. Back to the bed concerns, the box springs had two large stains on the sides. I would like to plead ignorance is bliss and I will just assume the stains were from peoples' pets. The restaurant was horrific! We went to the breakfast buffet again trying to make the most of it. The new plates brought out for the buffet were covered in grits and food particles. After going through 5 dirty plates, we left and reported our findings to the front desk. She handed us a coupon for 10% off at Omega pancakes (which was wonderful) and gave us walking directions. We will never be back to such a place as this! I realize that most people may say, "well I'm not going to be in the room much" but trust me this hotel is on the bed bug registry and is pet friendly so I am sure they have fleas to contend with too! As a beach goer of 20+ years just stay someplace else.

Points positifs : The location was nice

Points négatifs : That the room was not up to date

Points positifs : The bed was very comfortable.

Points négatifs : The staff was slow and unprofessional. The wifi did not work. The smoke detector in my room had no battery! The cafe had no attendant for half an hour that I waited for coffee and milk was left on the counter during that whole time.