Points positifs: Spacious room and the outdoor shower is brilliant!
Points négatifs: Nothing to complain about, but a bit weird to be asked to pay in full for the accommodation on arrival and then pay separately for the extras on departure - why not just run the card on arrival and ...
Points positifs: The most I liked about Enashipai was the room size , courteous staff coupled with excellent location and great quality food.
Points négatifs: A little variation in buffet choices and sitting / viewing galleries at the lake shore.
Points positifs: The bath tub, outdoor shower, the buffet menu was different everyday which was nice. The staff were friendly. The buggy rides were great to travel in from the room to the restaurant and around the ...
Points négatifs: I wish there was a central heating and cooling system. Also more milk powders in the room for making tea and coffee. Our view was not that great. Could be better. The balcony chairs can be upgraded ...
Points positifs: Facility.
Points négatifs: The hotel needs to tell customer's that the high cost excludes payments for any juices or soft drinks consumed over meals.really at 270usd a night i had to buy water separately n juice ....
Points positifs: Enashipai is an amazing facility that can be enjoyed by friends, family and partners
Points négatifs: Nothing the
Points positifs: The waterfall should be closed later at 7pm, not at 6pm when you are at the balcony enjoying it!
Points positifs: The comfy bed,jovial staff and the set up for dinner
Points négatifs: Too short a time for checking out of the room and charging breakfast juice without prior information that it wasn't part of breakfast
Points positifs: The room was comfortable and food was great
Points négatifs: Those snails all over the pavements
Points positifs: The room was very spacious and we fell in love with the outdoor shower in our room. Truly magical. The grounds were beautiful and well maintained. We enjoyed our walks around the compound and to the ...
Points négatifs: The food could be better. Very plain food and limited options. I like my food flavoursome and unfortunately the buffet food was not very good.
Points positifs: My husband and I went to Naivasha over the weekend and picking Kiboko for our stay was the best decision we made. We got tent 1004 which was right by the lake. Spotted zebras, gazelles, wildebeest ...
Points négatifs: I tried very had to find a flaw, but couldnt. I hope the staff keep up the good work.
Points positifs: Location. Staff hospitality. Luxury Tented Camps & the surroundings. The exclusivity at Kiboko.
Points négatifs: No curtains in the bathroom. Bathrooms very cold since the roof net not covered. No hot water in the washbasin early mornings. Telephone instrument were not functional. The tents should have had doors...
Points positifs: The food and the restaurant staff, particularly Jackson and Patrick, were really amazing! We felt extremely well looked after in the dining room and it was some of the best food we had out entire trip...
Points négatifs: We had some pretty uncomfortable staff interactions and some awful service from overall the security that was roaming around and front desk (which was unavoidable to pass multiple times per day). The ...
Points positifs: Overall, great place. Sweeping views of the lake especially at the Dining area and the jetty. Great ambience in the rooms. Great food, great service from Patrick at the Dining area.
Points négatifs: -We were told that our tent (1008) had a good view when reserving and checking in, but to our surprise,there was a huge thicket in front of the room blocking our view of the lake from the tent. I ...
Points positifs: The location was the highlight of our stay. We were luck enough to be in one of the 3 tents right on the shore of the lake, and had breathtaking views, along with close up sightings of wild animals (...
Points positifs: It was a new experience
Points négatifs: Location indicated on Google is wrong.
Points positifs: Ambient, well maintained, clean.
Points positifs: The front tents were on the lakeside, awaking to bush-buck and hippos eating and the calls of the birds was wonderful and such luxury. Beautiful gardens and wonderful staff, specifically Patrick and ...
Points négatifs: All was good, reactive to my request to get the hot water working.
Points positifs: The location is excellent!
Points négatifs: Cold showers.
Points positifs: Le lieu est magique et voir les hippopotames d'aussi prêt c'est génial!
Points positifs: Personnel très efficace, accueillant et aimable. Très bonne situation pour visiter les réserves et parc environnants. Les tentes 1 à 4 donnent sur le lac donc l'on entend et l'on voit les ...
Points négatifs: La possibilité de prendre ses repas à la carte. La pension complète est obligatoire ce qui vous oblige à prendre un repas de 3/4 plats à chaque fois (beaucoup trop copieux!) avec très peu de ...
Points positifs: La nourriture est bonne .Le personnel accueillant et attentif.le site agréable
Points négatifs: .Le problème c'est que cet établissement qui a été conçu sur un bon standard n'est pas entretenu .Le réfrigérateur chauffait, le pèse personne ne fonctionnait pas , les prises arrachées et ...
Points positifs: We requested for a late check-out and the hotel was happy to extend it to us.
Points négatifs: Staffs were not very efficient.There was no available staff to help in luggage as we came in & and even as we left the room.we carried our luggage from the room to reception & thats when we ...
Points positifs: I loved the food
Points négatifs: Room service,and the shower was cold...
Points positifs: Loved the location
Points négatifs: Buffet dinner and the new year entertainment can be improved it wasn't that good.
Points positifs: The unique furniture and environment.
Points négatifs: Poor network and poor WiFi signal.
Points positifs: The surrounding spectacular scenery.breathtaking
Points négatifs: Staff....pathetic
Points positifs: The ambience and the breathtaking scenery.
Points négatifs: There was not a welcome feeling at all.no one helped with the bags from car.reception unwelcoming and complete mum from staff on facilities available.absolute lucklaster from the staff...not ...
Points positifs: The food was amazing
Points négatifs: The room was pathetic.the bed was very small and had a super hard low quality mat tress. The shower knob broken.The standard was pathetic
Points positifs: Le site
Points négatifs: La propreté l'hygiène Le service
Points positifs: Wide variety of food breakfast was fantastic and villas very beautiful. Wife variety of games to play with family
Points négatifs: No safe,no iron box,no bathrobes or slippers no blow-dry.and I didn't get a view of the lake.shower cubical a bit small and after a shower water spills to the tiles with no proper drainage one can...
Points positifs: I loved the view from my room. I enjoyed the flexibility of the staff. Service was great
Points positifs: Golf course. Scenery. nature
Points négatifs: Absence de Wifi dans les chambres. Pas bon choix de chaines de TV
Points positifs: Food was excellent, restaurant staff very attentive. Many thanks to them for making our stay enjoyable despite the negative aspects mentioned.
Points négatifs: Location of this lodge and possibilities of transportation (taxi if needed takes 1 hour, no possibilities within the hotel) are inadequate. We finally had to rely on the service of another lodge. ...
Points positifs: Good breakfast
Points positifs: All staff very attentive, helpful & good English speaking. Food & beverage service great & top site security. Lake vista magnificent, area wildlife interesting. Lake explore boat trip a &#...
Points négatifs: Maintain road access better to Kongoni. Accommodation fridge would be nice (for personal drinks, medications etc). Walk & parking accesses to chalets could be better maintained & slip-reduced.
Points positifs: Roomy bungalow. Views over lake Oloiden. Very comfortable bed. Breakfast tasty and plentiful. Very food value for money.
Points négatifs: Slow breakfast. Not all front desk staff good at explaining things to the guest, e.g. transport options. Many small things need a bit of maintenance. No minibar. Evening noise from the nearby village...
Points positifs: Location
Points négatifs: That the room was double booked and we only stayed one night
Points positifs: The bed was very comfortable and also the pillow. The bathroom was clean big and functional.
Points négatifs: The food was not so good, and also for the price you pay the quality isn't very high. There's a kitchen but without any cutlery, so it is completely useless
Points positifs: The only thing going for Kongoni Lodge is the view of the lake from the dining / main verandah.
Points négatifs: Service is slow. Meals were basic, served cold and too expensive. Inadequate selection of drinks. When you order a mango juice, they serve the entire carton (no explanation or warning) It took the ...
Points positifs: Their meals are pricey
Points négatifs: Charging to receive a cake at the restaurant
Points positifs: Very friendly
Points négatifs: Room do not have a good view of the lake
Points positifs: Le lieu du lodge est au calme.
Points négatifs: Il n'était pas mentionné dans l'offre que l'espace entre les chambres serait partagé avec d'autres et nous avons trouvé cela complètement inapproprié d'autant plus que le prix de ...
Points positifs: The location of the hotel was awesome and the view was great. Lake Oloidien was so close and i enjoyed the encounter with the hippos...staff was great more so to Stephen Kimani ......I would def go ...
Points négatifs: The cottages were nice but the thought of sharing the living area not a good idea especially if you are strangers in the 2 rooms....you can consider with time to look into that
Points positifs: C est un petit havre de paix. J ai aimé la deco des lodge tout en bois moderne et très africain,la grande moustiquaire autour du lit, le personnel qui surveillait les enfants autour de la piscine ...
Points négatifs: Les moustiques la nuit , bien mettre la moustiquaire des qu on entre dans la chambre avant la nuit car je l'ai mise qu en allant dormir et je crois qu ils étaient entrés.
Points positifs: The staff were so friendly , the food was just amazing , the set up theme was breathtaking and so relaxing despite the swimming pool was not functional .. still we had a good time ..? The bed and ...
Points négatifs: Some little attention on small areas like doors maintenance, the wifi was not stable , and cleanliness of the room and towels ..
Points positifs: Quite good food
Points négatifs: Swimming pool was closed and looked as if it had been closed for a while. At these prices I felt some discount should have been offered,
Points positifs: It's a nice place in general.
Points négatifs: There was no Kids corner
Points positifs: The compound looked beautiful full with zebra all over
Points négatifs: Nothing
Points positifs: Upgraded to Luxury tents, totally cool waking up to animals and on the lake
Points négatifs: Range of food wasn't great
Points positifs: The room was clean.
Points négatifs: The pool was dirty.
Points positifs: We loved the way the staff treated us, and managed our demands. (We are very demanding, generally speaking) Wifi was working perfectly. Food was very nice, the room was clean, comfortable and very ...
Points négatifs: The only thing we would suggest is more variety of food. But it must be said, that whatever was there, was very tasty.
Points positifs: It is too pricey for what they are offering
Points négatifs: The place is quite old and they need to keep the rooms clean
Points positifs: My room was beautiful overlooking the lake, the hippos came to play just nearby in the night. The security staff were very friendly and professional in their job. Very nice shower
Points négatifs: The tiled floors in the room get very cold and there isn't heating or sufficient rugs on the floor. The pricing is on the steep side too.
Points positifs: Location brilliant
Points négatifs: Food average
Points positifs: Le site , l'ambiance, les repas et les randonnées
Points négatifs: Le confort des chambres ..pas de clim. Pas de grillage anti moustique et le nettoyage des chambres dans la précipitation la piscine et la mauvaise salle de sport
Points positifs: Another good experience with this chain under Superior hotels only this time in naivasha. Excellent pool very well maintained. The room size were big and comfortable, very well ventilated as well with...
Points négatifs: The alacarte menu is weak if they don't have more than 15 guests they don't do open buffets. The service tends to be slow in such cases.
Points positifs: The lady at the reception was so welcoming and the room is well kept, very nice furnished.
Points négatifs: Our room 105B had a washroom that the drainage was smelling .that affected us. The waiteress entered our room after we went for breakfast to pick beddings and towels when we had left a note on the ...
Points positifs: Parking
Points négatifs: Toilet and bathroom condition was not good
Points négatifs: The dinner was too expensive
Points positifs: Proximity to the main road
Points négatifs: Cats in the restaurant
Points positifs: The ambiance lovely for my honeymooners
Points positifs: Reasonably goood
Points négatifs: Good rooms
Points positifs: Croissants were super ,meals were well cooked and presented well ,and with just the right oil(kuddos)However the small bed in room 102 needs a net urgently the mosquitoes were not kind on me at all,...
Points négatifs: Keep up the ambience ,otherwise the small correction is already stated up there
Points positifs: The bed was excellent and the room ambient.
Points négatifs: The breakfast needs to be improved; the croissants were too hard; at times there was no margarine or jam for the bread. The choice of the fruits can also be expanded.
Points positifs: Good service from the staff.
Points négatifs: Parking was mostly occupied by non residents.
Points positifs: Most of the staff were nice and friendly except for an unfortunate incident at checkout.
Points négatifs: The resort is a building site. It's dusty, noisy and should not be accepting guests.
Points positifs: the food was very good. The staff were very hospitable. They tried to make our stay pleasant despite the fact that construction was on going in the property
Points négatifs: There was construction going on , so the hotel looks a little bit not as what you would expect, the only other activity available was a boat ride. The TV only had two channels......and not interesting...
Points positifs: The location is good and easily accessible by either public or private transport. Staff are friendly and helpful. The tents are good but fairly old. Food is fresh and delicious.
Points négatifs: Viewing of TV channels is controlled from the hotel reception. The hotel is undergoing major renovations. The current hotel rooms are not neat hence our choice of the tents which are fairly clean.
Points positifs: floor is some how damaged making the bed uncomfortable
Points négatifs: WI-FI was not working light were not working in the room and after reporting the staff on front desk told me they will check but didn't until at around 8pm
Points positifs: The resort is in a quiet and cool place which is different from being in the city centre.
Points négatifs: Quiet a number of staff are not trained to follow the hotel/hospitality industry standards.
Points positifs: The staff was great,food was awesome. The boat ride is worth it.
Points négatifs: The resort needs a lot of maintenance: the whole place is not child friendly, very dangerous, you or your child can trip/fall at almost every corner, holes in the ground arc. The pool was dirty ...
Points négatifs: The scenery, the design, the building work going on around the property rendered this place absolutely awful and utterly depressing. We paid and walked away without staying the night.
Points négatifs: The view of Lake Naivasha
Points négatifs: The rooms feel old. Poor lighting, no hot shower, bad matress with old beddings, poor food
Points positifs: Conveniently located close to Naivasha town. Beautiful setting on the lake. Friendly and helpful staff.
Points négatifs: Our bed was uncomfortable. The shower did not work and later the hot water did not work. The staff however tried their best to sort it out. The breakfast was not good.
Points positifs: Breakfast was good but mostly cold. Juices were not strained off seed on Wednesday morning
Points négatifs: The shower had intermittent water flow which did not have enough pressure. The shower water was not hot just tepid Could not watch the television while in bed due to the poor location of the ...
Points positifs: The breakfast was excellent The bed comfy with clean bedsheets I liked the idea of a fridge in the room, but would wish to have an electric kettle as well.
Points négatifs: Towel not so clean, Bathroom curtain not effective as water would splash till the toilet basin, no shower gel yet bar soaps were not effective, Mosquito net porous, had 4 mosquitoes in my room all...
Points positifs: Sleeping is all there was to enjoy. The bed was extra comfortable
Points négatifs: There was no hot water in the shower and the cold water tap had no water. The wifi was too weak (couldn't browse), there was no cable tv and the few channels available were very blurred one couldn...
Points négatifs: there was no hot water in my room but aside from that everything else was quite good
Points positifs: Beds and showers were okay
Points négatifs: The pool was filthy and it was run as a conference center down prioritising hotel guest's. You have to wait 15-30 min for them to open the bar, when it opened nothing was in it I mean no soda, no ...
Points positifs: The Wifi is excellent. Nice staff. Quite good value for the money.
Points négatifs: The breakfast wasn't worth the extra money. I would have appreciated a toaster and some cheese for breakfast and som e brown bread and yoghurt. The pool was too dirty to use. I ought not say ...
Points positifs: None
Points négatifs: Food
Points négatifs: the breakfast should have had a variety of cold juice
Points positifs: The room, bed comfort and cleanliness of the room was noce. The outside shades are very nice but needs to be cleaned sometimes
Points négatifs: The food and breakfast is wanting. I took dinner last time and during the second visit had to go and eat outside. The other time breakfast was ok but this time it was terrible.
Points positifs: Staffs are excellent
Points négatifs: WiFi was very poor and Rooms not well cleaned. Swimming pool was dirty
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